Unable to withdraw funds

On August 11, 2026, I requested a withdrawal of 551.62 USDT from OTET Markets to my USDT wallet on the BSC (BEP20) network. The withdrawal ID is The withdrawal has remained pending and I have not received the funds in my wallet. OTET Markets initially stated that the withdrawal was under review and referred to security checks, sanctions, infrastructure limitations and wallet issues. Later, they stated that the delay was caused by platform infrastructure updates and the deployment of a new dashboard. OTET Markets previously stated that normal withdrawal processing takes approximately 4 hours, but my withdrawal has remained pending beyond that timeframe. I have contacted their support several times and asked for the exact reason for the delay, confirmation that no additional KYC/AML information is required, a specific completion timeframe, and the transaction hash (TxID) once the funds are sent. So far, I have not received the funds and no TxID has been provided. I am req