Stop loss ignored during quote time

On April 13, 2026, my XAUUSD trades had Stop Loss at 4729.85. FundedNext's own trading session table states that between 01:00–01:15 (Quote Time), "Trade is NOT allowed" and SL/TP orders will not trigger. My trades were closed at 01:00:26 – inside that window – at 4644.64, over 85 points below my SL. Support agent Richard admitted: "The trade was not closed because of the SL." Their system disabled my individual Stop Loss but kept their Daily Loss Limit active during quote time. This rule is not disclosed anywhere in their public documentation. I was transferred to four different agents. None could provide a written rule. They refused to escalate to Compliance. I have already posted a Trustpilot review and am now filing this complaint to warn other traders.