ACCOUNT BLOCKED WITHOUT ANY INFORMATION

one of my client name is Debashish Day Account id ..82095 Account opened on 27/3/23 with capital amount AED 5000, As per company's rule withdrawal can be done anytime after 3 months of the deposit. My client has requested his capital amount after 6 months because he wanted to buy a car for his son ( clearly mentioned in WhatsApp chat) After submitting the withdrawal request, his account has been blocked. No update, not releasing profit amount