บัญชีถูกระงับและกำไรถูกบล็อก

Account suspended and profits blocked

have been informed by the account manager that
the profits had been blocked by a voice note (without any official email
or something) when I tried to sign in the account was suspended and I
wasn't able to sign it. I sent them an email to clarify the situation
they asked me for some income and address proofs and I sent them,
after they asked me for a video of myself telling them about the
income and the address proofs with the hard copy of them and some details if
the deposit, deposit date, and profits. after answering all their
question they sent an email telling me they were unable to reopen my
account without any further clarifications.