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broker does not approve withdrawals

I was creating a withdrawal request with ProMarkets on 27 Feb 2023 and they still didn`t approve it. Derek and Peter were calling and WhatsApp me every day in the beginning but since I requested my withdrawal nobody was answering. They only want you to deposit money and lose and when you making a profit the broker is not accepting withdrawals. I hope I will get at least my deposit back but so far all I can say is that the broker is not accepting withdrawals.