ปฏิเสธที่จะเสียเงินของฉันให้กับนักต้มตุ๋นนี้

Refuse to lose my money to this scammers

I've been trying for 15 years to close a CD at Etrade Bank. There is no communication near maturity and you can't get customer service on the phone. This year I started two months before maturity, uploading documents and assuming all was in order. It is now 14 days since maturity and there has still been no activity on disbursing my account.