Will not send the funds in the account to customer

The customer service agent “Amy” requested analyst fees for Analyst Ryoko Mizutani aka Michael Bode be paid prior to funds being sent. After these fees are paid the customer service agent then ask for the taxes on the money in the account to be paid as a requirement to release the funs. after negotiating a price with customer service agent I sent over the money to pay taxes in order to receive the funds in my trading account. The customer service agent confirmed my transaction and stated that the total funds in the account would be sent to my provided crypto wallet address by 4pm Friday June 10th, UK time. after saying this the funds were never sent and communication with the customer service agent was blocked due to her removing her number from whatsapp where the communication was taking place.