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unable to withdraw

my capital from ipc. they block our capitaland they offer us a new bot for auto trade. on website my capital balance is 0. on mt4 i can see my capital but i cant withdraw.please help me to resolve that issue because they dont answer any email i sent to them. thanksmy capital from ipc. they block our capitaland they offer us a new bot for auto trade. on website my capital balance is 0. on mt4 i can see my capital but i cant withdraw.please help me to resolve that issue because they dont answer any email i sent to them. thanks