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profit not reaching my wallet

I subscribed to the IPCapital robot at the end of February 2022 with an amount of around 4000 USD . every weekend the profit earned is withdrawn (by IPCapital) from my MT4 account to my wallet and I return it to the MT4 account to increase my working capital. Since 3 weeks ago, my profit was withdrawn as usual but was not appearing in my wallet and I tried to contact the live chat in vain. That happened for the second week and I sent a message to the customer service and no reply at all was sent to me. last week, my working capital produced 394.98 USD and the same thing happened: the money is withdrawn from my MT4 but does not appear in my IPCapital wallet we’re it’s supposed to be minus their 20% share. This is the situation I would like to resolve before withdrawing my capital. please find attached pictures. I would like to to add that I recently secured my account with a google Authenticator but the situation occurred with the google Authenticator set up.