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There is no transfer from my trader account to my bank account

Dear Ladies
and Gentlemen,



I have
tried to reach Poopac several times via chat to find out why you they have not
transferred my money to my bank account for over two weeks.

I ask them to transfer the money to my bank account immediately. But I haven't received any answer.I would
like to avoid taking legal action.

It would be nice if your organisation could help me to get my money back.

My Poopac accout information are in the attachment.

Kind regards
Ludger Kullmann