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Can't withdraw

i had deposit money into this roker. it created a live account for me to trade. i can see the account in MT5 app. i also can see the money is deposit there and can trade it. until a day i request to withdraw some of my money, then the broker giving me a lot excuse that need bank verify etc. i keep on chasing on the withdraw status, after 1 week plus this broker no response and block my number. i also notice that the broker's charting is fake, it's not the same as others normal charting. attached the conversation that i tried to withdraw but it failed to withdraw.