Unable to Withdraw from MT5

I am unable to withdraw money after recharge of the overdraft limit. I settled the recharge of 5000 USD so that I can withdraw the amount and my profit and now they are saying this (see picture). They are asking me to settle an insurance deposit of 70% of my account balance in Metatrader 5 because I was flagged when I requested to withdraw 5000 USD due to their regulations. Now I’m lost and don’t know if I can still get my money. I tried to contact them through chat support but nothing.