Exness応答

2022-10-19 09:48

キプロス

応答

親愛なるユーザー様、exnessをお選びいただきありがとうございます。お客様の苦情について深くお詫び申し上げます。カスタマーサービスまでご連絡ください。作業指示書を作成してケースをフォローアップします。いつもエクスネスをご愛顧いただき、誠にありがとうございます。楽しい時間をお過ごしください！

Krisel仲介開始

2022-10-16 14:35

フィリピン

仲介開始

On September 30, 2022, there was a severe slippage under my trading account # 49243039.TRhere was a severe slippage on USD/JPY and my trade was badly affected.Below is the order ID:Order ID # 66041246 (loss $14.31)Order ID # 65854430 (loss of 24.68)I did not include the other losses because I assumed part of the slippage but the above order ID are unacceptable.I expect that Exness will make a refund on this blunder and make immediate action.I already raised this complaint to Exness but 16 days had passed and no action taken.