Login was smooth and the web platform is responsive. Card deposit was instant, verification cleared in about 24 hours. Withdrawal took 3 business days to arrive. Live chat support was helpful.
Login & Registration
Official website
www.xelansmarkets.com...
Security reminder
Always use the official domain shown above and the official client portal when registering or signing in. If a page or email looks suspicious, verify via the broker's website or by contacting support before sharing credentials or documents.
Account registration / opening
To open an account with Xelans MARKETS, begin at the broker's official website or client portal. Many brokers use a dedicated client area for account creation; Xelans MARKETS provides a portal for account management. Typical registration steps are listed below — follow the exact fields and prompts shown on the broker's site when you register.
- Open the official site or the broker client portal (for example, the sign-in / sign-up page).
- Choose the option to register, sign up or create an account.
- Enter your email address and create a secure password, and complete any required personal contact fields.
- Verify your email by clicking a confirmation link if one is sent.
- Complete identity verification (KYC) if required: upload government ID and a proof-of-address document when prompted.
- Set up account preferences such as base currency, leverage within the limits provided by the broker, and any trading-password or PIN required.
If the portal asks you to select an account type during registration, choose the type that matches your trading needs (see the Accounts section below for STP and ECN characteristics). Complete all required identity verification steps to unlock full deposit and trading functionality.
How to log in
Sign in using the client portal or the broker's login page. On desktop, open the broker website or client portal URL and click the 'Sign In' or 'Log In' button, then enter your registered email and password. If the broker provides a separate trading platform, you may need platform credentials in addition to your client-portal login. Use the official portal URL to avoid phishing sites.
- Web: navigate to the official client portal and enter your registered email and password, then confirm any additional prompts.
- Mobile browser: open the official site on your phone and use the mobile sign-in form.
- Trading platform: if you use a desktop or mobile trading platform, enter the platform credentials provided after account approval; check the broker's documentation for exact platform login steps.
Forgot password / account recovery
If you forget your password, use the 'Forgot password' or 'Reset password' link on the broker's sign-in page. The standard recovery flow sends a password-reset link to your registered email address. Follow the link to set a new password and then sign in. If you no longer have access to the registered email, contact the broker's support team and be prepared to verify your identity with documents.
- Click the 'Forgot password' link on the login page.
- Enter your registered email and follow the instructions sent by email.
- If no reset email arrives, check spam/junk folders and ensure you entered the correct address.
- If you cannot recover via email, contact support for manual assistance and identity verification.
Two-factor authentication & login security
Two-factor authentication (2FA) enhances account security and many brokers offer it as an option. If Xelans MARKETS provides 2FA, enable it in your account settings to add a second verification step at login. Common 2FA methods include authenticator apps and SMS codes; follow the broker's instructions for setup. Whether or not 2FA is available, use a strong, unique password and avoid reusing credentials.
To avoid phishing and fraudulent pages, always confirm the domain in your browser's address bar matches the official website before entering credentials. Bookmark the official login URL and access it from that bookmark rather than following links in unsolicited emails. If an authentication prompt seems unusual or you receive unexpected password-reset links, contact support immediately.
Common login problems & troubleshooting
Common issues include entering the wrong password, account lockouts after repeated failed attempts, pending verification that restricts login to trading, and regional access restrictions. Troubleshooting steps depend on the cause:
- Wrong credentials: carefully retype your email and password, check for accidental Caps Lock, and try the password recovery flow if needed.
- Locked account: many brokers automatically lock accounts after repeated failed attempts; use the password reset option or contact support to unlock the account.
- Verification pending: if KYC documents are under review, some features (deposits or trading) may be restricted until verification completes—check your account messages or dashboard for verification status.
- Regional/access issues: if the broker restricts services in certain countries, you may be prevented from registering or logging in from those jurisdictions; verify allowed countries on the official site or contact support for clarification.
If a specific error message appears, copy the exact text and share it with support. Keep screenshots of errors and the time they occurred to help the support team diagnose the problem more quickly.
Getting login/account support
For account or login help, use the broker's official support channels listed on their website. Xelans MARKETS publishes contact options on its site; you can also reach the broker by phone at the contact number provided in their company details.
Phone: +2304906000. When contacting support, provide your registered email, full name, and a clear description of the issue. Do not share your password or full authentication codes over email or chat; support will request proof of identity if required for account recovery.
Broker Overview
Xelans MARKETS operates under the company name Xelans Markets Limited and is based in Mauritius. The broker's public profile indicates it has been operating for around 1-2 years and is presented as a regulated entity. The contact phone number for the firm is +2304906000 and the registered address is Level 6 Ken Lee Building, 20 Edith Cavell St., Port Louis.
Public ratings show an overall score of 4.62 with category scores across License and Regulatory at 4.62, Business at 4.71, and higher technology-related indexes such as Risk Control and Software in the high single digits. These metrics are one source of information to consider alongside direct verification of licensing and account terms.
Licenses
The broker lists an FSC Regulated Mauritius Securities Trading License (EP) among its credentials. If regulatory status is important to you, confirm the license details and scope directly with the issuing authority and on the broker's official website before opening an account.
Source: WikiFX dealer profile — https://www.wikifx.com/en/dealer/3657182164.html
Account Types
STP
The STP account at Xelans MARKETS offers adjustable leverage up to 1:100 (subject to compliance). The minimum spread for this account is advertised from 1.0, and the minimum trade size is 0.1 lot. Other details such as minimum deposit, commissions, and supported depositing or withdrawal methods are provided through the broker’s client area and should be confirmed on the official site.
ECN
The ECN account also lists maximum leverage up to 1:100 (adjustable based on compliance), with spreads from 0.0 and a minimum trade size of 0.1 lot. ECN account commissions are stated as starting from 6 USD / 5 EUR / 5 GBP / 8 AUD per lot (round turn), and may be negotiable for high-volume traders. Confirm exact commission tiers, any volume discounts, and other account conditions on the broker's official platform.
Before funding an account, review the full terms and conditions and confirm exact specifications for spreads, commissions, minimum deposit and available instruments on the official website or within your client portal.
Deposits & Withdrawals
Xelans MARKETS publishes deposit and withdrawal options within its client area. The broker's public profile does not enumerate specific methods in the data provided here, so review the account dashboard or the funding section on the official website to see which payment methods are supported for your region and account type.
Typical funding steps for most brokers are: log in to the client portal, open the deposits or funding page, choose a method listed for your account (bank transfer, card, or electronic payment may be shown), enter the amount and required details, and follow any verification steps. For withdrawals, request a payout through the withdrawals area and expect identity verification if not already completed.
If you need immediate guidance on available payment options, contact the broker via the official website or the support phone number. Always confirm fees, processing times and any minimum or maximum limits before initiating a transfer.
FAQs
How do I open an account with Xelans MARKETS?
Start at the official website or client portal, choose 'Sign Up' or 'Register', complete the personal information form, verify your email, and upload any required identity documents to complete KYC. Follow the exact prompts shown on the broker's registration pages and confirm account activation before depositing funds.
What documents are typically required for verification?
Most regulated brokers require a government-issued ID (passport or national ID) and a proof of address (utility bill or bank statement). Submit clear, valid copies through the client portal and wait for verification confirmation. Check the broker's verification requirements in your account area for any specific document formats or additional requests.
How can I reset my password if I forget it?
Use the 'Forgot password' or password-reset link on the client portal sign-in page. Enter your registered email to receive reset instructions. If you no longer have access to that email, contact support and be ready to verify your identity with documents.
Who do I contact for account or login problems?
Contact the broker via the official website support channels or by phone at +2304906000. Provide your registered name and email and describe the issue; do not share passwords or authentication codes when requesting help.
Xelans MARKETS Review
Account access had a hiccup once and I had to re-login, but deposits went through fine. Verification took closer to 3 days and support responded slowly by email. Withdrawal processed without issues.
Mobile app is stable and easy to use. Initial KYC was straightforward, deposit posted next day. Withdrawal took around 5 days due to an extra review, but support kept me updated.
Platform reliability is good and biometric login worked well. Required extra documents for verification which delayed things a bit; phone support helped resolve it. Withdrawal completed after the review.