Positions disappear after exercising options, opaque operations, misappropriation of client funds This company is 100% a scam. Although it appears to have a legitimate license, after purchasing U.S. stock options and exercising them, the positions never appeared. They later claimed it was settled in cash, but there were no transaction records visible at all. It feels like a black box operation; the process is unclear, which really isn't how a legitimate brokerage should operate. 2024-11-13 Taiwan, China
Login & Account Access
Official website
www.usmartgroup.com...
Security advice
Use only the official domain shown above. Avoid following links from unknown emails or messages and confirm any link before entering credentials.
Account registration / opening
The usual first step is to open an account on the broker's official site. On many uSMART pages the entry point is a Register or Sign Up option. You will be asked to provide a mobile number or email address, choose a login password and complete basic personal details. Follow the on‑screen prompts and submit any identity and address documents the broker requests for verification.
A common concrete flow used by users is: click 'Register/Log in', enter your mobile number or email, set a password and submit the sign up form. After initial submission you may receive an SMS or email code to confirm your contact details. Because exact fields and requirements vary by region, confirm the precise steps on uSMART's official registration page before proceeding.
- Open the official site and choose Register / Sign Up.
- Enter your mobile number or email address and create a password.
- Complete required personal details and upload identity/address documents if requested.
- Confirm contact details via email or SMS code and wait for verification to complete.
How to log in
To sign in on the website, go to the official domain and click the Login or Sign In button. Enter the registered email address or mobile number and your login password, then submit. If the broker offers a mobile app, the sign‑in process in the app is similar: open the app, tap Login and enter your credentials.
If your account uses additional authentication steps (for example an SMS code or an app-based verification), follow the prompts shown after your password. If you plan to use both web and mobile, use the same registered credentials — do not create duplicate accounts with the same personal information.
- Web: visit the official site, click Login, enter registered email/phone and password, then submit.
- Mobile: open the official mobile app (download from official links), tap Login, enter credentials and follow any on-screen verification steps.
Forgot password / account recovery
If you forget your login password, use the Forgot Password link on the login page. Most brokers will ask you to confirm your registered email address or phone number and will send a reset code or a reset link. Follow the instructions in that message to create a new password.
If the platform uses a separate transaction password (for trading or withdrawals), the reset process may be handled inside your account area once you regain login access, or via a dedicated reset flow. If automated recovery fails or you cannot access your registered email or phone, prepare to contact support and to provide identity documents to verify ownership before support can restore access.
- Use the 'Forgot Password' option on the login form.
- Enter your registered email or phone to receive a reset link or code.
- Create and confirm a new password and log in.
- If you cannot access the registered contact method, contact support and be ready to verify your identity.
Two‑factor authentication & login security
Enabling two‑factor authentication (2FA) where available adds an extra security layer. Typical 2FA methods are SMS codes, authenticator apps, or device‑based verification. If offered, enable 2FA from your account security settings and store backup recovery codes in a safe place.
General safe‑login practices: use a unique, strong password for your trading account; avoid using public Wi‑Fi for account access; do not disclose passwords or codes to anyone; and verify you are on the official domain (for uSMART the official group domain is shown in the guide callout above). If you receive unsolicited requests for credentials or verification codes, treat them as phishing attempts.
- Enable 2FA if the option is available in account security settings.
- Use a strong, unique password and change it periodically.
- Check the site domain carefully before entering credentials (use HTTPS and the official domain).
- Never share one‑time codes or passwords with anyone claiming to be support.
Common login problems & troubleshooting
Wrong credentials: double‑check for typos, correct email/phone, and ensure Caps Lock is off. If you still cannot log in, use the password reset process. Account locked after multiple failed attempts: wait for any automatic timeout or follow the account unlock instructions provided in the reset flow; if no automatic option is available, contact support.
Verification pending: if your account requires KYC checks, some features may remain disabled until documentation is approved. Check your email (including spam) for requests for additional documents and allow the broker the stated processing time. Region or access issues: if the broker restricts services by jurisdiction, you may be prevented from registering or logging in from certain locations — consult the official site for regional availability.
- If you see an error, read the full message — it often indicates the required action.
- Clear browser cache or try a different browser/device if pages do not load.
- Ensure your app is up to date if logging in via mobile.
- Check email and SMS messages for verification or approval notices before assuming a failure.
Getting login / account support
If you cannot resolve access issues using the on‑site tools, use official contact channels listed on the broker's website. Provide your registered name, contact, brief description of the issue and any relevant screenshots. Do not share your password in support requests.
uSMART contact number listed in the broker facts is +6563030663. You can also use the Help or Contact pages on the official site for email or chat support. For account recovery involving identity checks, be prepared to submit government ID and proof of address as required by regulated brokers.
Broker Overview
uSmart Holding Ltd operates under the brand uSMART and is based in China Hong Kong with an address listed in Singapore. The firm has been operating for a period reported as 2-5 years and is described as regulated. The broker's overall score in the provided dataset is 6.87, with detailed sub‑scores spanning licensing, regulatory standing, business metrics, risk control and software performance.
Contact options include a listed telephone number (+6563030663) and the official corporate website. The available public information highlights a mid‑range overall rating; the highest subscore in the dataset is Risk Control, while Business and Software scores are lower by comparison. Prospective users should confirm trading services, fees and local availability directly on the official site before opening an account.
Licenses
The broker facts include two specific trading licenses: an SFC regulated Hong Kong China derivatives trading license (AGN) and a MAS regulated Singapore derivatives trading license (EP). These entries indicate the firm holds regulatory permissions in at least Hong Kong and Singapore according to the provided license list.
Source: WikiFX dealer page for uSMART — https://www.wikifx.com/en/dealer/1778532917.html
Account Types
uSMART does not publicly disclose detailed account type conditions in the supplied facts for this listing. Specifics such as available account tiers, exact leverage options, minimum deposit, spreads, commissions and supported funding methods are not provided here. Before opening an account, review the official uSMART website or contact support for current information on account types and their trading conditions.
General advice: when you find the account descriptions on the broker site, check for any minimum deposit, tiered fee schedules, margin and leverage rules, and whether different account types restrict product access (for example to options, margin trading or fractional shares). Confirm these details against the broker's client agreement and help centre.
Deposits & Withdrawals
The provided broker facts do not include specific deposit and withdrawal methods for uSMART. As with many regulated brokers, funding and withdrawal options are typically listed in the account area or help centre on the official site and may include bank transfers, card payments or electronic wallets depending on local availability and regulatory requirements.
Practical tips: use the exact bank details provided in your account dashboard when making transfers, include any required reference codes, and keep proof of payment. Withdrawal processing times and fees vary by method and jurisdiction; always check the broker's published funding policy and allow time for verification if your account was recently opened or if documents are pending.
| Common Method | Notes |
|---|---|
| Bank transfer | Widely used for larger sums; processing times depend on banks and region. |
| Debit/credit card | Often instant for deposits; some brokers restrict card withdrawals. |
| E‑wallets | Availability varies by broker and country; check official support pages. |
Frequently Asked Questions
How do I open an account with uSMART?
Begin on the official website and choose Register or Sign Up. Enter your mobile number or email, create a password, complete the required personal details and upload identity documents if prompted. Confirm contact details via the verification code sent by SMS or email. Check the official site for region‑specific requirements.
Is uSMART regulated?
According to the supplied broker facts, uSMART is described as regulated and the listed licenses include an SFC derivatives trading license (Hong Kong) and a MAS derivatives trading license (Singapore). Always confirm current regulatory status on the official website or the regulator portals for the most up‑to‑date information.
What should I do if I forget my login password?
Use the 'Forgot Password' link on the login page to request a reset via your registered email or mobile number. If you cannot access those contact methods, contact the broker's support team and be prepared to verify your identity with documents before account access can be restored.
What documents are typically required for account verification?
While specific requirements are not provided in the facts here, regulated brokers commonly require a government‑issued photo ID (passport, national ID or driver's licence) and a proof of address (bank statement or utility bill). Check uSMART's account opening guidance on the official site for exact document lists.
uSMART Review
Login was straightforward and the web platform is fast. Deposits by bank transfer cleared in two business days. Verification took about a week after I uploaded documents. Support answered by email but was a bit slow; once they responded my withdrawal was processed within three business days.
Card deposit was instant and I could trade right away. The mobile app is clean but charting tools are a bit basic compared to other platforms. Live chat helped with a login issue, though wait times varied. Withdrawal completed in five days after a short compliance hold.
Had a temporary account access glitch that customer support resolved the same day. Verification requested extra ID and took four days to clear. New app update improved stability. Overall withdrawals have been reliable, typically two business days once approved.