Kong This was a scam. A group of people defrauded two hedging orders, forcibly liquidating them because they weren't using stop-loss orders. They inexplicably placed a stop-loss order on a short position at 4509 and a stop-loss order on a long position at 4504, then triggered the stop-loss at 4494, resulting in significant losses. Exposure 05-27
Login & Registration
Official website
www.jrjr.com...
High Potential Risk
The broker's WikiFX Score has been lowered due to a high volume of unresolved client complaints.
Account registration / opening
To open an account, begin on the broker's official site and follow the registration or "Open an Account" link. Most regulated brokers require you to provide an email address, a secure password, your full legal name, date of birth and residential address. Expect to confirm your email address by clicking a verification link sent to the address you provided.
Identity verification is normally required before you can trade or withdraw funds. Typical documents include a government‑issued ID (passport or national ID) and a proof of address (utility bill or bank statement). Upload scanned or photographed copies via the secure verification area of the official site. Read and accept the terms and risk disclosures before completing registration.
- Open https://www.jrjr.com/en and select the site’s registration or "Open an Account" option.
- Enter your email, create a password and complete the required personal details form.
- Verify your email by clicking the link sent to your inbox.
- Upload identity and address documents when prompted and complete any required questionnaires.
- Accept the customer agreement and any risk disclosures to activate the account.
Exact field names and step order can vary. If you cannot find the registration link or specific steps, use the Contact/Support page on the official website to confirm the current process.
How to log in
Signing in on the web typically requires clicking the site’s 'Login' or 'Sign In' button, entering your registered email address (or username) and your password, and then submitting the form. Some sites also allow single‑sign on via third‑party accounts; check the official site for available options.
For mobile access, open the broker's official mobile site or app, tap the Login icon, enter your credentials and complete any additional verification steps. If an app is available, download it only from official app stores or the broker’s download links on the official website to avoid counterfeit apps.
- Web: Visit the official site and click Login → enter email/username and password → submit.
- Mobile browser: Open the official site, choose Login → enter credentials → submit.
- Mobile app: Open the official app downloaded from a trusted source, go to Login → enter credentials → submit.
Forgot password / account recovery
If you forget your password, use the 'Forgot password' link on the login page to start a reset. You will normally be asked to provide your registered email address so the system can send a password reset link or code. Follow the link and create a new password that meets the site’s complexity rules.
If email‑based recovery is unavailable or fails, the standard next step is to contact the broker’s support team. Be prepared to verify your identity using personal information and the same documents you provided during registration.
- Click 'Forgot password' on the login page.
- Enter your registered email and submit the request.
- Open the password reset email and follow the link to set a new password.
- If the reset email does not arrive, check spam folders and confirm you used the correct registered email; contact support if needed.
Two‑factor authentication & login security
Two‑factor authentication (2FA) significantly improves account security. If the broker offers 2FA, common methods include authenticator apps (TOTP), SMS one‑time codes, or email codes. Enable 2FA in your account security settings and securely store any backup or recovery codes provided.
Always verify you are on the official domain (https://www.jrjr.com/en) before entering credentials. Look for the secure padlock in the browser address bar and confirm the full domain name to avoid phishing sites. Do not share passwords, 2FA codes, or sensitive documents over unverified email or messaging apps.
- Enable 2FA if available (authenticator app preferred over SMS where possible).
- Use a strong, unique password and a reputable password manager.
- Verify the domain https://www.jrjr.com/en before logging in and avoid following login links from unsolicited emails.
- Never disclose verification codes or passwords to anyone claiming to be support.
Common login problems & troubleshooting
Wrong credentials: double‑check email spelling and password case sensitivity. If multiple failed attempts lock the account, follow the displayed steps or contact support to unlock it. Use the password reset flow if necessary.
Verification pending: if your account shows 'verification pending' you may need to upload clearer documents or wait for the compliance team to complete checks. Processing times vary; check the account area for status updates.
Region / access issues: some services or logins may be restricted by geography. If you cannot access the site from your location, confirm via official support whether there are regional restrictions or whether additional verification is needed.
- If login fails, clear browser cache/cookies or try a different browser.
- Try password reset if you suspect credential issues.
- Check for account lockout messages and follow on‑screen instructions or contact support.
- If document verification is required, ensure uploads are clear, current and match your registered data.
Getting login/account support
For account or login help, use the official contact channels listed on the broker’s website. The broker’s registered contact phone number is +85223850868; use the website contact or support pages for additional options and the most up‑to‑date guidance.
When contacting support, provide your registered name, account identifier (if known) and a clear description of the problem. Do not send passwords or full authentication codes when requesting help. Confirm any support email addresses or chat links on the official site before using them.
Broker Overview
Upway operates under the company name 金榮中國金融業有限公司 and is based in Hong Kong. The firm has been active for around 5–10 years and is described in public sources as a regulated precious‑metals trading platform. The broker’s WikiFX Score is 6.80; this score has been affected by a reported high volume of unresolved client complaints, which potential clients should consider when evaluating the firm.
Contact options listed with the broker include a Hong Kong phone number (+85223850868) and an official website at https://www.jrjr.com/en. Public rating components show relatively strong marks for software and business, while risk control is shown as zero in the available index breakdown, so review the firm’s disclosures and ensure any risk concerns are understood before trading.
Licenses
Publicly available licence information lists: HKGX Regulated Hong Kong China Precious Metals Trading (AGN). Confirm the current licensing and scope of permissions on the broker’s official site or with the relevant regulator before opening an account.
Source: WikiFX dealer page — https://www.wikifx.com/en/dealer/8521351041.html
Account Types
This broker does not publicly disclose detailed account conditions (such as minimum deposits, maximum leverage, spreads or commission structures) in the information provided here. For exact account types and their conditions, including any precious‑metal account variants, minimum funding requirements, and fee schedules, consult the official website or contact the broker directly.
As a general reference, many precious‑metals trading platforms offer tiered accounts with differing minimums, spreads and access to trading tools. Confirm exact specifications, supported deposit and withdrawal methods, and any trading limits on the official platform before opening an account.
Deposits & Withdrawals
The broker’s public facts here do not list specific deposit or withdrawal methods. To fund an account or withdraw funds, consult the official website’s funding or payments section for the authoritative list of supported methods, processing times and fees. Always confirm required beneficiary details and any identity checks before initiating transfers.
| Method | Typical notes |
|---|---|
| Bank transfer | Common for larger deposits; may require matching account name and verification documents. |
| Credit/Debit card | Convenient for small to medium deposits; some brokers limit card withdrawals. |
| E‑wallets / Payment services | Faster deposits and sometimes faster withdrawals; availability varies by jurisdiction. |
Always verify funding options and any third‑party payment restrictions on the official site prior to sending funds. If in doubt, contact the broker using the phone number listed on their official site.
FAQs
How do I open an account with Upway?
Begin on the official website (https://www.jrjr.com/en) and follow the 'Open an Account' or registration link. Complete the required personal details, verify your email, upload identity and address documents when requested, and accept the platform’s terms and risk disclosures. Confirm current registration steps on the official site.
What account types and trading conditions does Upway offer?
Account types and specific trading conditions are not publicly disclosed in the provided data. Check the broker’s official site or contact support for detailed information on available accounts, minimum deposits, leverage and fee schedules.
What deposit methods can I use?
The broker’s published facts here do not list deposit methods. Common options on trading platforms include bank transfer, card payments and e‑wallets. Review the broker’s funding page on the official website for the confirmed list and any fees.
I’m concerned by the broker’s rating — what should I do?
The broker’s WikiFX Score is 6.80 and there is a note that the score was lowered due to a high volume of unresolved client complaints. Before trading, review the firm’s regulatory disclosures and complaint handling procedures, start with a small deposit, and keep records of all communications. If you have regulatory or legal concerns, seek independent advice and check with the appropriate regulator in Hong Kong.
Upway Review
Kong With two Upway accounts, both set with stop-loss orders, one closed near the stop-loss level, while the other experienced a significant slippage of about 13 points, resulting in substantial losses. Exposure 05-13
Kong Manipulating the K-line chart at 6 AM: No platform saw a $30 drop at 6 AM opening, but only the Upway platform experienced a drop. Exposure 05-12
Kong In April 2026, I downloaded the Upway APP through a fake advertisement on Baidu. The advertisement promoted a "legitimate platform, high returns, and guaranteed profits through two-way trading," enticing me to open an account and deposit funds. After depositing funds, I encountered the following problems: 1. Malicious slippage and platform freezes: The APP would freeze and disconnect during market fluctuations, making it impossible to close positions. The quoted prices at the same time deviated significantly from international gold prices, indicating market manipulation. 2. Inducement to heavily invest and bonus schemes: "Vouchers and bonuses" were used to induce continuous deposits, resulting in a cumulative loss of 26,000 yuan. 3. Unjustified account bans and withdrawal restrictions: After the losses, my account was directly banned, preventing me from logging in or withdrawing funds. The customer service became unreachable and blocked my contact information. 4. Funds flowing to personal accounts: All deposits were transferred to private accounts without bank supervision, suspected of illegally absorbing public deposits. Exposure 05-04