Unable to withdraw I am a T1 user with an account number of 19460 and an account amount of 25029.87 US dollars. The email address I used in the early stage is no longer available. Now the agent is out of contact and I want to withdraw funds. Please tell me who to contact for the withdrawal. No one has contacted me so far. .
Login & Registration
Account registration / opening
To open an account with a regulated broker like tier1fx, start at the broker's official website and locate the registration or sign-up area. The precise page labels vary by site; if you cannot find a sign-up link, use the site's contact channels for guidance. Expect to provide personal details and to verify your identity as part of compliance with regulatory requirements.
- Visit the official site (https://www.tier1fx.com) and choose the account or register option.
- Complete the online form with your full name, email address, residential address, and phone number.
- Select the account type and base currency if asked; confirm the minimum deposit requirement (tier1fx lists a minimum deposit of 1,000 EUR/USD/GBP).
- Upload identity verification documents (commonly passport or national ID) and proof of address (utility bill or bank statement) when prompted.
- Read and accept the terms and client agreement, then submit your application.
- Wait for account verification by the broker; you will be notified of approval and any next steps to fund the account.
Verification timeframes and document lists can vary. Keep scanned copies of ID and address documents ready in common formats (PDF, JPG). If you plan to deposit with certain payment methods, check whether additional verification or source-of-funds documentation is required.
How to log in
Signing in normally requires the email or username you used to register together with your password. Many brokers provide both a web-based client area and a mobile application; the core sign-in flow is similar across both platforms. If you have not installed a mobile app, you can still access your account using the broker's website on a mobile browser.
- Open https://www.tier1fx.com in a secure browser and click the Login or Client Area link.
- Enter your registered email/username and password, then submit.
- If the site offers a platform selector (for example a web trader or MT platform), choose the one you intend to use and follow any platform-specific login prompts.
- On mobile, open the broker's official app (if available) or visit the site in your mobile browser, then enter the same credentials.
If the broker supports third-party trading platforms (desktop or mobile), platform credentials may differ from the client-area credentials. Confirm which credentials are required for each interface on the broker's help pages.
Forgot password / account recovery
Most brokers provide a password reset process reachable from the login screen. If you cannot remember your password, use the standard 'forgot password' or 'reset password' link on the login page. The site will typically send a reset link to your registered email address or ask security questions.
- Click the reset/forgot link on the login page.
- Enter your registered email address when prompted and submit the request.
- Open your email inbox and follow the password reset link. If you do not receive an email, check spam/junk folders and ensure your email client is not blocking messages from the broker's domain.
- Choose a new strong password and save it in a secure password manager.
If email reset is not possible (for example you no longer have access to the registered email), contact the broker's support team for account recovery. Expect to verify your identity with the same or additional documents used at registration.
Two-factor authentication & login security
Two-factor authentication (2FA) greatly improves account security when available. If the broker offers 2FA, enable it in your account settings and prefer an authenticator app (TOTP) over SMS when possible, since apps are generally more secure against SIM-swapping.
Other safe-login habits include using a unique, strong password for your trading account, enabling device-level security (PIN/biometrics on mobile), keeping your operating system and browser up to date, and avoiding logging in from public or shared devices. Store backup codes or recovery methods in a secure place so you can regain access if you lose your 2FA device.
Always confirm you are on the official domain https://www.tier1fx.com before entering credentials. Phishing pages often mimic the look of a broker's site but have different URLs. If in doubt, navigate to the site by typing the address directly into the browser rather than following links in emails.
Common login problems & troubleshooting
Wrong credentials: Re-confirm your email/username and password. Use the forgot-password flow if needed and try logging in from a different browser or private/incognito window to rule out cached credential issues. Clear browser cookies if the page fails to load correctly.
Locked or suspended account: Repeated failed login attempts can trigger temporary locks. If your account is locked, follow the broker's automated unlock steps or contact support. If an account was suspended for compliance reasons (for example missing KYC documents), provide the requested documents via the broker's secure upload channel.
Verification pending: Some account features (including deposits and trading) remain disabled until required KYC checks are complete. If verification is pending, check the client area for document requests and confirm uploads were successful. Contact support with any missing-document queries.
Region or access issues: If you cannot access the site from your location, check whether your country is supported by the broker and whether local restrictions apply. Do not use unapproved third-party services to bypass geographic restrictions; instead contact the broker to clarify permitted regions.
Getting login/account support
For account-specific issues, use the official support channels listed on the broker's website. Prepare your account ID, registered email, and screenshots of any error messages to speed up assistance. Keep sensitive details secure and only share them through the broker's authenticated support portal or verified phone line.
tier1fx lists a contact number: +35623273000. You can also use the contact or client-area messaging options on the official site at https://www.tier1fx.com. If you call, be ready to confirm identity and provide the account reference given at registration.
Broker Overview
tier1fx is operated by Hogg Capital Investments Ltd and is based in Malta. The firm presents itself as an established participant with an operating period stated as 20+ years. As with any regulated financial services provider, tier1fx requires account verification and operates under regulatory oversight.
The broker's public contact information includes a Maltese address at Nu Bis Centre Mosta Road, Lija LJA9012 Malta and a phone number of +35623273000. Traders should review the broker's official website for platform availability, instrument lists, execution policies and detailed trading conditions prior to opening an account.
Licenses
The broker lists regulatory documentation that includes an MFSA Regulated Malta Market Making License (MM) 18. Users should check the issuing authority and license status via official regulator resources and the broker's disclosure pages when assessing legal and compliance protections.
Information source: WikiFX dealer page for tier1fx: https://www.wikifx.com/en/dealer/5641103514.html
Account Types
Tier1FX
The Tier1FX account requires a minimum deposit of 1,000 EUR/USD/GBP and offers spreads that can be as low as 0.2. The minimum trade size is 0.01. The account information references depositing and withdrawal methods using the notation "(1)"; please consult the broker's funding pages for the exact payment options associated with that notation. Confirm commission schedules, leverage options and supported trading instruments on the official site before funding an account.
Always verify current account specifications and terms in the client area or by contacting the broker directly, as promotional or regional differences can affect available account features.
Deposits & Withdrawals
tier1fx lists a minimum deposit of 1,000 EUR/USD/GBP for the Tier1FX account. The broker's public account details reference depositing and withdrawal methods with the marker "(1)", which indicates the broker's internal method code or a specific set of methods described on their site. For precise supported payment methods, processing times, and any fees, review the broker's funding page or contact support.
General guidance: before choosing a funding method, confirm whether the broker requires the account holder's name to match the payment source, check limits and fees, and allow for verification hold periods that some brokers apply to new clients.
| Method code | Notes |
|---|---|
| (1) | See the broker's official funding pages for details associated with this method code. |
Frequently Asked Questions
How do I open an account with tier1fx?
Start at the official website and use the registration or sign-up area. Complete the required form, upload identity and address documents for KYC, accept the client agreement, and wait for verification. The broker lists a minimum deposit of 1,000 EUR/USD/GBP for the Tier1FX account.
What is the minimum deposit and minimum spread?
The Tier1FX account lists a minimum deposit of 1,000 EUR/USD/GBP and minimum spreads advertised as low as 0.2. Confirm current offers and any applicable commissions on the broker's official site.
How can I reset my password if I forget it?
Use the password reset or 'forgot password' link on the login page; the site will typically email a reset link to your registered address. If you cannot access that email, contact the broker's support and be prepared to verify your identity.
Who should I contact for account or login issues?
Use the contact options on https://www.tier1fx.com or call the number listed by the broker: +35623273000. Provide your account reference and any error screenshots when requesting assistance to help the support team troubleshoot more quickly.
tier1fx Review
Signed up with tier1fx a month ago. Login and account setup were straightforward, platform is snappy on desktop. Deposit by card was instant, verification took two days. Withdrawal processed but took four business days to hit my bank. Support replies were slow via email.
Used tier1fx for scalping — account access was fine but noticed occasional platform disconnects during high volatility. Verification was quick through the app and chat support was helpful in resolving a trade ticket, though I had to wait about an hour. Withdrawal still showing as pending after three days.
Started on demo and moved to live with tier1fx easily. Mobile app is intuitive and order execution felt reliable. Bank transfer deposits and withdrawals are slower (3–5 business days) but they completed. KYC cleared in about a day when I uploaded documents.