Platform Straits financial does not allow withdrawals the platform's boundary Straits financial named zalo is tran ngan, the person who gave the order named zalo is the king of cheating customers, I have a profitable transaction and want to withdraw money, the system reports the reason is that the illegal price difference account must be loaded 10 % of the new account value to be withdrawn. after depositing 10% of the account value for 8137 USD, I still can't withdraw. next, the system told me that my account has not yet registered for a VIP package, if I want to withdraw money, I have to buy more VIP packages with 3 months packages of 18888 USD, 6 months is 35888 USD, 12 months is 58888 USD. the information floor is only allowed to withdraw money once, if you want to withdraw many times, you must register for an additional VIP package. in total, I deposited on the floor 16137 USD, withdrawing only 1 time to test the deposit and the withdrawal was 100 USD. my account on mt4 Straits financial has code 1000095, and the current account value is 137322 USD. my account is currently locked for no reason. the assistant named zalo is tran ngan and the person giving the order named zalo is the king who refuses to take responsibility. this is customer fraud.
Login & Account Access
Official website
www.straitsfinancial.com...
Site warnings
Suspicious Operational Region; High Potential Risk
Account registration / opening
To open an account, start at the firm's official website and use the site's account opening or application pages. Most brokers require you to complete an application form, review and accept legal agreements, and upload identity and address verification documents (for example, a government ID and a recent utility bill). If you are applying for an institutional or corporate relationship there may be additional documentation such as corporate registration papers and authorised signatory verification.
- Visit the official site (use the URL shown in the guide callout) and locate the Open an Account or Apply page.
- Complete the online application fields with your personal or company details.
- Upload required KYC/identity documents and any corporate documents if prompted.
- Review and agree to the terms and account agreements before submitting.
- Submit the application and await verification. Many brokers will confirm by email once the account is approved.
Exact form labels, required fields and the sequence of screens vary between providers. If you cannot find the application area on the site, use the Contact or Customer Portal links on the official site to request guidance before submitting personal documents.
How to log in
For web access, go to the official website and choose the Login, Sign In or Customer Portal link. Enter your registered email/username and password and follow on‑screen prompts to reach your account dashboard. If you have a separate client portal or trading platform portal, you may need to open that specific portal link from the site menu.
For mobile access, use the firm's official mobile app if one is published on the official site or use a mobile browser to reach the same login page. App availability and exact app names vary; confirm the official app links on the broker's website before downloading any application.
- Web login: visit the official site → select Login/Customer Portal → enter credentials → submit.
- Mobile: open the official mobile app or mobile site → enter credentials → submit.
Forgot password / account recovery
If you forget your password, use the Forgot password or Reset password link found on the login page. Typical recovery flows send a time-limited reset link to your registered email address or issue a one-time code by SMS. Follow the link or enter the code and choose a new strong password. If you cannot complete an automated reset because you no longer control the registered email or phone, contact support using the official site contact channels for identity verification and manual recovery assistance.
Avoid using links in unsolicited emails to reset credentials; instead navigate to the broker's site directly and use the published recovery controls to reduce phishing risk.
Two-factor authentication & login security
Many brokers offer optional two-factor authentication (2FA) to add an extra layer of account security. Common 2FA methods include authentication apps (TOTP), SMS codes, or hardware tokens. If 2FA is available, enable it inside your account security settings and register a reliable second factor. Store backup codes securely in case you lose access to your 2FA device.
Use a strong, unique password and consider a reputable password manager. Always confirm you are on the official domain (the site URL shown above) before entering credentials; check for the HTTPS padlock and be cautious of misspelled domains or unexpected subdomains. Do not share credentials, and be wary of unsolicited contact that asks you to disclose login details.
Common login problems & troubleshooting
Wrong credentials: double-check the email/username and password, ensure Caps Lock is off, and try the password reset flow if needed. Locked account: repeated failed attempts often trigger temporary locks — use account recovery or contact support to unlock. Verification pending: new accounts may remain restricted until KYC is approved; check your email for document requests or status updates.
Browser and device issues: clear browser cache and cookies, try a private/incognito window, or switch browsers. Mobile app problems: ensure the app is the official release and is up to date. Region or access issues: if the site or portal shows location restrictions, contact support for guidance. If an automated route fails, collecting screenshots and relevant timestamps will help support resolve the issue faster.
Getting login/account support
Use the Contact or Support pages on the official website to find official support channels. You can also call the public contact number provided: +6566729669. When contacting support, reference your account name or application ID and be prepared to verify your identity. Always use the contact information published on the official site rather than links in unsolicited messages.
If you believe your account has been compromised, act immediately: change passwords, disable active sessions if the portal allows, and contact support by phone using the official number above. Keep records of all communications until the issue is resolved.
Broker Overview
Straits Financial is presented under the company name Straits Financial Group. The firm lists its country as Hong Kong while providing a physical address in Singapore. Publicly available information indicates the business has been operating for around five to ten years and provides trading and execution services for professional and institutional clients.
The broker's public profile identifies it as regulated; confirm the exact scope and jurisdiction of any license directly with the firm and via regulator records. Contact options listed for the firm include a telephone number and an official website where more detail and customer portals are published.
Licenses & regulation
Public licence entries for the firm include an item mentioning an MAS Regulated Singapore Market Making License (MM) and related regulatory notes. Regulatory status and license details should be verified on official regulator registers or via the broker's published compliance pages before relying on them to make financial decisions.
Public dealer listing: https://www.wikifx.com/en/dealer/3671927234.html
Account Types
This broker does not publicly disclose detailed account conditions in the supplied data. Typical account details to confirm with the firm include the available account types, maximum leverage, minimum deposit, spreads and commissions, order execution model, and accepted funding and withdrawal methods.
Before opening an account, confirm these specifications directly on the broker's official website or by contacting their support so you understand margin rules, fees, and any account minimums that may apply.
Deposits & Withdrawals
The provided broker information does not list specific deposit or withdrawal channels. Common funding methods used by brokers include bank wire transfers, local bank transfers, and online payment services; availability varies by jurisdiction and account type. Always verify the exact accepted methods and any processing times, fees or beneficiary details with the broker before initiating a transfer.
| Method | Notes |
|---|---|
| Bank wire / transfer | Commonly used for initial funding and withdrawals; confirm beneficiary details and reference format on the official site. |
| Online payment methods | May be supported depending on region; check the broker's funding page for supported providers and limits. |
For any deposit or withdrawal, use the official instructions on the broker's website and keep payment receipts. If you encounter delays or discrepancies, contact the broker using the official contact channels and retain transaction evidence until the matter is resolved.
FAQs
How do I open an account with Straits Financial?
Begin on the official website and use the Open an Account or application area. Complete the online form, upload required identity and address documents, accept the account agreements, and submit. Confirmation and any further verification requests will typically be sent by email. Always follow the instructions on the official site.
Is Straits Financial regulated?
The supplied information lists the broker as regulated and includes a public licence entry mentioning an MAS Regulated Singapore Market Making License (MM). License scope and current status should be independently verified on regulator registers or via the broker's published compliance information.
What should I do if I cannot log in or forget my password?
Use the password reset link on the login page to request a reset token by email or SMS. If automated recovery is not possible, contact support through the official site or by telephone. Do not follow password reset links sent in unsolicited messages; always navigate directly to the broker's website.
How can I contact customer support?
Use the Contact or Support pages on the official website for official channels. The public contact telephone number provided is +6566729669. Always use contact information published on the firm's site rather than information from unknown third parties.
Straits Financial Review
Customer fraud These people have fraudulent acts of appropriating property
Started with Straits Financial last month. Login and account setup were straightforward; verification took three business days. Desktop platform is stable and order routing felt fast. Deposits posted immediately, but withdrawal took five business days and required a few follow-up emails to support, who were polite but not instant.
Mobile app lets me trade on the go and syncs well with the desktop platform. Funding via bank transfer was verified same day. I had a hiccup with an incorrect balance after a trade; customer support answered via chat and resolved it within a day. Overall the platform is functional but could use clearer trade confirmations.