Kong First, I registered an account on the Jefferies Exchange. After making just one withdrawal, they started refusing further withdrawals under various pretexts, demanding all sorts of unfrozen funds and security deposits. After finally paying everything off, I could withdraw again. Now they claim my account was frozen during a third-party transfer, so I switched to cash transactions. Then they said the cash was seized by police. Since late October, they've been merging with Stonex, telling me to wait 15 business days—only to extend it another 15 days. Now I can't even log into the Stonex exchange; the link is dead. Please help me find the working link.
Login & Registration
Official site
www.stonex.com...
Security warning
Always confirm you are on the official StoneX domain before entering credentials, use a secure network, and avoid sharing login details. If anything seems suspicious, navigate directly from the official site rather than following unsolicited links.
Account registration / opening
To open an account with StoneX you should start at the broker's official website and follow the account-creation or platform enrollment flow. Many StoneX customers register through the firm's client portals or platform sign-up pages. Expect to provide personal details, contact information and a government-issued ID during enrollment.
- Access the official StoneX website and choose the appropriate client or platform enrollment link (for example, platform portals such as client or account enrollment pages).
- Choose the type of account you want to open (retail, professional, futures or securities) if platform options are presented.
- Complete the online application form with your name, address, email and phone number. Use the same government identification you will later provide for verification.
- Upload identity documents and proof of address when requested; these documents are typically used to verify your identity and are matched to the account information.
- Agree to the terms and electronically sign any account agreements and disclosures required by StoneX.
- Fund the account as instructed to activate trading access once verification is complete; some accounts allow limited access before full funding but verification steps must be finished to lift restrictions.
StoneX's client enrollment process may link each user account to the government identification used at account opening, so make sure the personal data you submit matches your official documents. Exact form fields, required documents and the enrollment entry point can vary by product and jurisdiction—confirm the precise steps on the official site or platform you choose.
How to log in
To sign in to your StoneX account from a web browser, go to the official StoneX site or the specific client portal and locate the Login or Sign In link. Enter the email address or user ID you registered with and your password, then confirm or submit to access your client dashboard. Platform access may be split across different portals depending on whether you have securities, futures or other product accounts.
On mobile devices, use StoneX’s official mobile app if available or sign in through a mobile-optimized browser page. Download apps only from official app stores (Apple App Store or Google Play) and confirm the publisher details before installing.
- Open the official StoneX portal or platform site.
- Click the Login / Sign In button.
- Enter your registered email/username and password.
- Complete any additional security prompts (captchas, device verification) and access your account dashboard.
Forgot password / account recovery
If you forget your password, use the 'Forgot password' or 'Reset password' link on the login page. The standard recovery flow asks you to provide your registered email address so the system can send a password reset link or one-time code. Follow the instructions in the email to set a new password.
If the automated reset does not work or your account is locked, you will usually need to verify your identity with support. Be prepared to confirm personal details and provide identification documents that match those used at account opening. For security, StoneX or its platforms may require additional verification before restoring full access.
Two-factor authentication & login security
Enable two-factor authentication (2FA) if the platform offers it — common methods include an authenticator app, SMS one-time codes, or app-based push approvals. 2FA adds a second verification step beyond your password and significantly reduces the risk of unauthorized access.
Good login hygiene includes using a strong, unique password for your trading account, avoiding password reuse, regularly reviewing active sessions, and logging out on shared devices. Always verify the site uses HTTPS and displays a valid security certificate before entering credentials, and avoid clicking links in unsolicited emails about account access.
Common login problems & troubleshooting
Wrong credentials: if you see an 'incorrect username or password' message, use the password reset flow and check for typos and accidental spaces. Locked account: multiple failed attempts sometimes lock access temporarily; follow the recovery instructions or contact support.
Verification pending: recently opened accounts often remain restricted until identity documents are reviewed. If your account is pending verification, provide any requested documents and allow time for processing. Region or access issues: some platforms restrict access by jurisdiction—if you cannot access certain features, confirm eligibility for the product in your country.
- Clear browser cache and cookies or try a private/incognito window to rule out local caching issues.
- Disable VPN or proxy temporarily if access appears region-blocked.
- Ensure your browser or app is up to date and that pop-ups and JavaScript are enabled for the login site.
- If you suspect your account is compromised, change your password immediately and contact support.
Getting login/account support
If you cannot resolve login issues using the online help or automated recovery, use StoneX's official support resources on the company website or the platform support pages. The firm maintains platform-specific support for client portals and trading platforms; check the official site for support forms, secure messaging through the client area, or email contact options.
A public telephone contact number is not provided in the information shown here. If you need phone support, look for verified contact numbers on the official StoneX website and confirm they match published contact details before calling.
Confirm exact login and recovery flows on StoneX's official website or your platform's support pages; procedures vary by product and region.
Broker Overview
StoneX is operated by StoneX Group Inc., a US-based financial services group with a presence across multiple markets. Publicly available information indicates the firm has been operating for approximately 5-10 years and is described here as regulated. The company's corporate address listed in this dataset is 230 Park Avenue, 10th Floor, New York, NY 10169, and the official website is https://www.stonex.com/.
The broker's overall WikiFX Score in this record is 8.14. The score note warns that the rating has been lowered due to a high volume of unresolved client complaints, which prospective clients should consider when researching the firm. StoneX's influence level is rated as A in the supplied data, and several regional licenses are listed for different market activities.
Regulation and licenses
The dataset lists several specific licenses associated with StoneX: an FCA-regulated United Kingdom Market Making license (MM), an SFC-regulated Hong Kong China Derivatives Trading license (AGN), and a MAS-regulated Singapore Market Making license (MM). These entries indicate the firm operates under multiple regulatory regimes for certain activities; confirm the exact scope and entity-level details directly with StoneX or the relevant regulator.
Source: WikiFX dealer record: https://www.wikifx.com/en/dealer/1393249006.html
Account Types
This dataset does not include a public listing of StoneX account types or their specific trading conditions (leverage, minimum deposit, commissions or spreads). StoneX offers a range of services across securities, futures, OTC and foreign exchange markets through its group entities, and account structures and requirements typically vary by product and jurisdiction.
Because account features can differ by the legal entity you sign with, the product selected and your country of residence, confirm exact account types, margin requirements, fees and funding rules on StoneX's official website or during the account opening process. The firm's client support or account representative can provide the definitive, up-to-date specifications for the account you wish to open.
Deposits & Withdrawals
Specific deposit and withdrawal methods for StoneX are not listed in this dataset. Brokers commonly accept bank transfers (wires), ACH or local bank transfers for US accounts, debit/credit cards for some account types, and sometimes other electronic methods depending on region and product. Processing times, fees and minimums vary by method.
| Method | Notes |
|---|---|
| Bank transfer / Wire | Widely used for deposits and withdrawals; processing time and fees depend on banks and jurisdiction. |
| Debit / Credit card | May be supported for deposits on some platforms; subject to limits and card provider policies. |
| ACH / Local transfer | Common in the broker's home market for faster, lower-cost transfers where supported. |
| Third-party payments | Generally discouraged by financial institutions; use accounts in your own name. |
Always verify permitted payment methods, expected processing times, and any fees on the official StoneX funding page before initiating transfers. For withdrawal requests, brokers typically require the destination account to be in the same name as the trading account and may perform additional identity checks.
FAQs
How do I open an account with StoneX?
Begin at StoneX's official website and follow the account enrollment or platform sign-up flow. You will need to provide personal information, verify your identity with government-issued documents, agree to account agreements, and fund the account as required. Confirm exact steps and required documents on the official site or with a StoneX representative.
Where can I log in to my StoneX account?
Log in via the official StoneX website or the specific client portal for your product. Some users access dedicated platforms or client portals to view statements and trade. For mobile access, use the official app or the mobile login page and download apps only from verified app stores.
Is StoneX regulated?
The information supplied here lists StoneX's regulatory status as 'Regulated' and includes specific license entries such as an FCA United Kingdom Market Making license, an SFC Hong Kong China Derivatives Trading license, and a MAS Singapore Market Making license. For details about which StoneX legal entity holds which licenses and what protections apply to your account, consult the official website and the relevant regulator.
What should I do if I'm not satisfied or have a complaint?
First contact StoneX through the official support channels or your account representative and provide clear documentation of the issue. Keep records of all communications and transaction evidence. If the complaint is not resolved, you may consider escalating to the relevant regulator that supervises the entity you deal with. Note that the broker's WikiFX Score in this dataset was lowered due to a high volume of unresolved client complaints; consider this when researching dispute resolution and protections.
StoneX Review
A female friend introduced me to a person who knows a platform with USD. At the beginning, I withdrew funds successfully for the first two times. I did not have a loss within the specified period of time to do foreign exchange. The other party gave a project with a return of 9999 US dollars. 5.2W, after the completion, it is the problem that the member needs 38888 US dollars to join, and the total amount is 10% if it is not completed within the time, and it is necessary to withdraw the money after it is completed. The platform says that the serial number is not enough × 5 times (when all the money is to be withdrawn, it will be The same thing) I made money by doing foreign exchange trading numbers for US dollars, euros, and yen. Sometimes the other party said that I would bet up, but I would press it wrong and press down. I didn’t lose any money at all. In the last time, the money was transferred. The account number is completed, the payment came to 221,345 US dollars, and the payment is to be withdrawn. The platform gave a name for multiple accounts and suspected of money laundering. If the payment cannot be withdrawn, 20% needs to be supplemented. 44269 US dollars as a guarantee, and approved within 7 days After that, without any suspicion, the security deposit of US$44,269 will be returned, and it is still unable to withdraw the money at US$221,345.
It is said that you must pay 20% of the tax before you can withdraw normally. When is it required to pay tax for withdrawals? As a result, the account is frozen later, it is best to return the principal
Korea After being told to apply for a public offering and then being informed that I won the subscription, they had me tie up my money and withdraw the full amount, resulting in a fee of 18 million KRW. A 25% loan payment of 20 million KRW. A fast transfer service fee of 15 million KRW. After paying, they now say I have to pay a capital gains tax of 36 million KRW. They say if I don't deposit by today, my money will be frozen. All the accounts seem fake too. Was I scammed?? I ended up putting in way too much money.