1. The exchange name is SBI and is registered in China and Japan. When I traded in November 2023 on the website www.sbicllwllslqw.com. I could not withdraw. Later I found that there were three other URLs on the platform that were the same. I can log in to www.sbigtr.com, www.sbilamkiedjroc.com, or www.sbiuuolehjne.com with the same account and password. The notification emails are all from SBIofficial@protonmail.com (the mailbox SBI sent me is the same). But in February 2024, All websites and apps were closed unexpectedly. Currently, it is no longer possible to log in. On February 22, a letter was sent to stop the service. 2. On 2023/11/3 and 2023/11/4, I deposited 1,000 USDT and 1,100 USDT respectively. I didn’t know how to operate and lost money. So on November 27, 2023, I deposited 11,696 USDT and 20,000 USDT respectively (I borrowed money from a friend to deposit) and earned 78,161.40 USDT. Then I wanted to withdraw 16,000 USDT. The nightmare began, they required me to pay taxes for various reasons (1) SBI requires The real-name certification of the account and a legal citizen of Taiwan must pay a 5% deposit of the account balance to verify the operation! Margin: 3908.07USDT. As a result, I deposited 3999 USDT, but the number was different from it, so I paid another 3908.07USDT. (2) The total cross-border deposit of 20,000USDT has not yet paid the customs duty. Your current account is temporarily restricted from withdrawal. Please make the additional payment and your account will be updated. It can return to normal, the official tax rate is 17.6%, and the amount of back-tax payment is: 3520 USDT. At this time, my account reached 89588.47 USDT (the exchange will credit the first three payments into the account) (3) According to Taiwan Mainland July. 1st “Preventing Money Laundering and Combating Terrorism Financing for Virtual Currency Platforms and Trading Business Enterprises” formulated by the Financial Supervisory Commission, your current account is classified into a high-risk account category. SBI officials will no longer provide services for this account, and you are required to pay 6% of the account balance as a fee for canceling. The amount of the notarized deposit is 5375.2482USDT (4) Several TRX handling fees are transferred from mainland funds. To avoid the money laundering risk of mainland users, SBI officials carry out risk control and require Taiwanese legal citizens to pay a 3% deposit of the account balance. Carry out verification operation! Guaranteed amount: 2687.3241USDT (5) The withdrawal address has been filed for you. To avoid the risk of money laundering for users, SBI officials have detected that your account has a low overall score and require you to pay 4% of your account balance as the filing address. The number of registered funds was 3583.4988USDT. (3)-(5) were not credited to my account, so the exchange withheld (6) cross-border deposits, totaling 20,000 USDT. Profit accounted for cross-border funds. Total recharge amount: 45.1528 % Recently, it has been discovered that a large number of people are laundering money, and the source of the funds is unknown. The International Financial Supervisory Commission will implement new regulations from February 1, 2023. Currently, your account is subject to risk control and withdrawals are temporarily restricted. You are required to pay the profit tax before the account can be restored. Normally, the official tax rate is 19.7%, and the amount of back-payment of duties is 3807.56 USDT; this amount has not been paid. 3. Every time I pay a tax, I ask customer service whether I can withdraw the amount after paying it and return the deposit and duties paid. , cancellation of notary funds, etc. The answer comes the same every time. Currently, my account only has this amount of funds that need to be paid, and there are no subsequent funds that need to be paid. As a result, there are new questions to pay after paying. 4. I left this detailed information and hope that no one will be deceived like me in the future. I found that its registration URL can be used until 2024/9/22, and I am afraid that it will appear and continue to accept registrations for fraud. The platform of the website is Gname.com Pte. Ltd.5.
Login & Account Access
Official website
www.live-sec.co.jp...
Security reminder
Always open the official site link above. Verify the domain before entering credentials and avoid logging in from links in unsolicited emails or messages.
Account registration / opening
To create an account, start at the broker's official website and locate the account opening or registration area. Most regulated brokers require you to provide personal identification, contact details, and to complete an identity verification step before trading.
A typical registration flow is: provide your full name, residential address, date of birth, email and phone number; upload identity documents (passport, national ID) and proof of address (utility bill, bank statement); answer brief suitability questions about trading experience and financial status; and accept the customer agreement and risk disclosures.
- Open the official website and select the registration/account opening link.
- Enter personal details and set a secure password.
- Upload required identity and address documents when prompted.
- Review and accept client agreements and disclosures.
- Submit the application and wait for verification confirmation by email or phone.
Because exact fields and document requirements vary by jurisdiction and account type, confirm the precise steps and required documents on the broker's site before submitting an application.
How to log in
To sign in on the web, open the official site and find the Login or Sign In area. Enter the email or user ID and password you registered with, then follow any additional prompts such as security checks or captcha. On mobile, use the broker's official mobile app if available or the mobile website and enter the same credentials.
- Go to the official website and choose Login / Sign In.
- Enter your registered email/user ID and password.
- Complete any extra verification step shown (captcha, SMS code, etc.).
- If an app exists, download it from the official app store and sign in with the same credentials.
If the site offers a dedicated trading platform client, you may need to use platform-specific credentials or to link your main account within the platform. Check the broker's documentation for platform login details.
Forgot password / account recovery
If you forget your password, use the standard account recovery or 'Forgot password' flow on the official login page. This commonly sends a password reset link to your registered email or an SMS code to your registered phone number.
- Select the 'Forgot password' or account recovery link on the login page.
- Provide your registered email address or user ID when requested.
- Open the email from the broker and follow the secure reset link, or enter an SMS/phone verification code if that method is offered.
- Choose a new strong password and confirm it to regain access.
If you do not receive a reset email, check spam folders and ensure you are using the same email address registered with the broker. If email or phone access is no longer available, contact the broker’s support for identity-based recovery steps; expect to provide identification documents for verification.
Two-factor authentication & login security
Many brokers provide two-factor authentication (2FA) options such as an authenticator app (time-based codes) or SMS one-time codes. If 2FA is available, enabling it significantly improves account security and is recommended for all accounts.
General steps to enable 2FA: navigate to your account security settings after logging in, select the 2FA option you prefer (authenticator app or SMS), follow the setup instructions which typically involve scanning a QR code or registering your phone number, and save any recovery/backup codes securely.
Safe-login habits: use a unique, strong password; enable 2FA if offered; do not share credentials; avoid public or unsecured Wi‑Fi when logging in to trade; confirm the domain is exactly the broker’s official domain before entering credentials; and keep your device and browser updated.
Common login problems & troubleshooting
Wrong credentials: re-enter your email/user ID and password carefully, paying attention to case sensitivity. Use the password recovery flow if you cannot recall your password.
Locked account or multiple failed login attempts: some brokers temporarily lock accounts after repeated failed attempts. Wait the specified lockout period if shown, use account recovery, or contact support to have the lock lifted after identity verification.
Verification pending: if your account is not yet verified, you may be unable to log in to trading or withdraw funds. Check the account verification status in any emails from the broker and provide any outstanding documents requested.
Region or access issues: some services are restricted by country. If you cannot access certain features from your location, confirm permitted jurisdictions on the official site and contact support for clarification.
- Check credentials and try a password reset if needed.
- Clear browser cache or try a different browser/device.
- Ensure your account is verified and all required documents were submitted.
- Contact support if the account remains inaccessible after basic troubleshooting.
Getting login/account support
For help with registration, login, or account recovery, use the broker's official support channels listed on their website. Keep a record of your client ID, registered email and any verification documents ready when you contact support to speed up the process.
Contact by phone if urgent: +810570550290. Use the official website for additional contact options such as support forms or email. Never provide full credentials in an initial support message; follow the broker’s secure identity verification steps.
Broker Overview
SBI is the trading name used by SBI Neotrade Securities Co., Ltd, a Japan-based securities firm. The company operates from its address in Tokyo (東京都港区六本木1-6-1 泉ガーデンタワー29階) and lists a modest staff headcount. The firm has been operating for around 15–20 years and provides services via its official website.
The broker is identified as regulated and holds a market making license noted as an FSA Regulated Japan Market Making License (MM). As with any regulated financial firm, customers should verify licensing details and the scope of services directly with the company before opening accounts.
Licensing and regulation
SBI Neotrade Securities is described as regulated and lists an FSA market making license in Japan. Regulatory status can affect protections, account limits and available products, so prospective clients should consult the regulator or the broker's disclosures for full details.
Source: WikiFX dealer page — https://www.wikifx.com/en/dealer/6239202672.html
Account Types
The broker does not publicly disclose specific account type names and detailed trading conditions in the provided information. Standard practice at regulated brokers is to offer accounts that vary by minimum deposit, leverage, spreads and commission structure; exact terms should be confirmed on the official website or by contacting support.
Before opening an account, verify the available account tiers, margin and leverage rules, minimum deposit requirements, spreads and any commission charges. Also check deposit and withdrawal methods, processing times and fees directly with the broker to ensure the account fits your needs.
Deposits & Withdrawals
No specific deposit or withdrawal methods were provided in the supplied facts. Typically, regulated brokers accept bank transfers and sometimes local payment methods or cards; some also support e-wallets. Fees, processing times and minimum amounts vary by method and jurisdiction.
To fund an account or request a withdrawal, log in to your account area and follow the broker’s funding instructions. Confirm accepted currencies, any intermediary bank details for international transfers, and whether identity verification must be completed before withdrawals are processed.
For the most accurate and current payment options and limits, check the broker’s official website or contact support using the phone number listed on this page.
FAQs
How do I contact SBI for account support?
Use the official website's support channels or call the phone number +810570550290. For security, start support requests from the official site rather than links in unsolicited messages.
Is SBI regulated?
The broker is described as regulated and lists an FSA Regulated Japan Market Making License (MM). Confirm regulatory details and current status on the broker's site or with the relevant regulator.
What documents are typically required to open an account?
Commonly required documents include a government-issued ID (passport or national ID), and proof of address such as a recent utility bill or bank statement. Exact requirements should be confirmed on the broker’s website.
I forgot my login password — what should I do?
Use the password recovery or 'Forgot password' option on the official login page to receive a reset link by email or a verification code by SMS. If you cannot recover access this way, contact support and be prepared to complete identity verification.
SBI Review
I downloaded the SBI VC Trade app through a link sent to me. I bought and sold cryptocurrencies and after earning 244,247.5606 USDT I tried to withdraw but customer service said I had to pay 6% tax amounting to 14,654.844 USDT in order to withdraw. I did that after 2 weeks. After getting my tax receipt, they said I can withdraw but when I tried to my pin wasn‘t working. They said they‘ll look into it then they told me someone was trying to hack my account so I need to send 3000 USDT.
Sbivct.com was likely to be fake. It required deposit and other fees before withdrawal, which was not mentioned before.
Used SBI for a few months. Login and two-factor were reliable on both web and mobile. Platform is stable with decent charting, though order entry feels a bit clunky during volatile moments. Deposits cleared the same day and verification took about two business days. Support replied within 24 hours via chat and helped with a withdrawal — funds hit my bank in three business days. Overall solid service, UX could use some polishing.