I submitted a withdrawal request of $3,000 in October, but I still have not received my funds. My experience with Naqdi has been very disappointing. Although the broker claims to operate under FSCA License No. 51598 and UAE CMA/SCA License No. 20200000150, the withdrawal process has not been handled professionally, and support responses have been unsatisfactory. I strongly advise traders to be cautious and conduct proper research before dealing with this broker. Exposure 05-13
Login & Registration
Official website
naqdi.com...
Security reminder
Always open accounts and enter credentials only on the official naqdi domain shown above. Verify the URL, avoid unsolicited links, and confirm any customer support contact via the official site.
Account registration / opening
To create a trading account with a regulated broker like naqdi, start by opening the official website from the link above and look for a button labelled Register, Sign up, Create Account or similar. Typical registration steps are: provide your name and contact details, choose an email and password, accept the user agreement and privacy policy, and complete any required identity verification (KYC) by uploading an ID and proof of address. Follow any email confirmation link that is sent to activate your account.
- Open the official naqdi website and select Register / Sign up.
- Enter your name, email and create a secure password.
- Complete your profile and provide required ID and address documents when prompted.
- Confirm your email via the verification link sent to you.
- If you plan to use copy trading or mirror expert strategies, follow the platform-specific onboarding steps shown in the broker's copy-trading information.
How to log in (web and mobile)
Once your account is created and verified, use the Login or Sign in link on the broker website or the official mobile app. Enter the registered email (or username) and your password. If the broker supports platform credentials (MT4/MT5) for trading apps or copy trading, you may need to connect those platform details separately from your main account — follow the platform instructions for that connection.
- Web: open the official site, click Login, enter your email/username and password, then confirm any additional prompts.
- Mobile: download the official naqdi app from Google Play or the App Store (use the links on the official site), open the app and sign in with the same credentials.
- If using a trading platform (MT4/MT5) or copy-trading feature, enter the platform login details where the platform requires them; consult the broker's platform pages for exact steps.
Forgot password / account recovery
If you forget your password, use the Forgot password or Reset password link on the login page. Most brokers will ask for your registered email and will send a password-reset link or a verification code. Follow the link or enter the code, then choose a new strong password. If identity verification is required to reset credentials, be prepared to provide ID documents or answer security questions.
- Click the Forgot/Reset password link on the login screen.
- Enter your registered email address and follow the instructions sent by email.
- If you do not receive an email, check spam/junk folders and verify you used the correct registered address.
- If automated reset is unavailable or your account is locked, contact support for assisted recovery and be ready to verify your identity.
Two-factor authentication & login security
Many regulated brokers offer additional login security such as two-factor authentication (2FA). If the option is available, enable 2FA using an authenticator app (e.g. Google Authenticator) or SMS-based verification for an additional verification code at login. Use a unique, strong password for your broker account, avoid re-using passwords across sites, and enable any available device or IP whitelisting features.
To avoid phishing: always verify the domain matches the official website, do not click links in unsolicited emails, and access your account only through bookmarked links or the official app stores. If you receive suspicious messages asking for credentials, report them to support immediately.
Common login problems & troubleshooting
Wrong credentials: Carefully re-type your email and password, check for Caps Lock and keyboard layout. If still unsuccessful, use the password reset flow. Locked account: repeated failed login attempts may temporarily lock the account — follow the reset instructions or contact support to unlock. Verification pending: many brokers require identity verification before full access; if your account is restricted, upload the requested documents and wait for confirmation.
- If you can’t log in after resetting the password, clear browser cache or try a private/incognito window.
- For mobile issues, ensure you have the official app and that it is updated; reinstall if necessary.
- If your verification documents were rejected, check image quality, ensure documents are valid and submit clear photos as requested.
- If you are geographically restricted from the platform, confirm availability for your country via the official site or support.
Getting login/account support
If you need assistance with registration, login, verification or account recovery, use the official support channels linked on the naqdi website. Prepare your account details and any requested identity documents to speed up resolution. For an immediate contact option, naqdi lists a support number: +971600533221. Use the contact form or live chat on the official site where available and avoid sharing passwords in chats or emails.
Broker Overview
Naqdi Group (PTY) LTD operates from South Africa under the brand name naqdi and has been trading for approximately 2-5 years. The broker is described as regulated; however, public-facing licence details are not supplied here and should be confirmed on the company's official pages. The broker's WikiFX Score is 6.11, and WikiFX notes the score reduction was affected by a high volume of unresolved client complaints.
naqdi promotes multi-asset access including forex, stocks, commodities and 24/7 markets through its platforms and mobile apps. The company provides customer support channels and has an office address listed in Johannesburg. Prospective users should verify platform features, regulatory documentation and user terms directly on naqdi's website before funding an account.
Licenses & regulation
The broker is described here as 'Regulated' but specific licence numbers or regulator names are not provided in these facts. If the precise regulator and licence are important to you, check the broker's official regulatory disclosure pages or request copies of licences directly from naqdi.
Source: WikiFX dealer profile: https://www.wikifx.com/en/dealer/1705598161.html
Account Types
Elite
The Elite account offers maximum leverage up to 1:500 and advertises spreads as low as 0.0. The minimum trade size is 0.01 lots and the commission is listed as $2.5 per standard lot per side. Other fields such as minimum deposit, base currency and specific depositing/withdrawal methods are not specified here; confirm these details on the official site before opening an Elite account.
Premier
The Premier account also provides maximum leverage up to 1:500, a minimum trade size of 0.01 lots and spreads advertised as low as 0.9. Commission is shown as 0*, indicating a zero-commission pricing model for this account class. Verify any promotional conditions, exact spread ranges and funding requirements on the broker's platform pages.
Standard
The Standard account carries maximum leverage up to 1:500 with a minimum trade size of 0.01 lots and spreads as low as 1.4. Commission for this account is listed as 0*. For definitive information on minimum deposit thresholds, supported instruments and funding methods, check the official naqdi account specification pages.
Account features and exact trading conditions can change; always confirm the current specifications, charges and terms directly on naqdi's official website before depositing funds.
Deposits & Withdrawals
This summary provides general funding guidance. Specific depositing and withdrawal methods supported by naqdi are not listed in the supplied facts. To fund an account you should open the official naqdi site or app and check the Funding, Deposit or Cashier section for the broker's current options, fees and processing times.
When preparing to deposit or withdraw, ensure your account is fully verified (KYC completed), and read the broker's terms on withdrawal limits and identity checks. Keep records of payment receipts and expect that bank transfers or card refunds can take several business days depending on your bank.
| Common funding methods | Notes |
|---|---|
| Bank transfer / wire | Widely used for larger deposits; processing times and fees vary by bank. |
| Debit / Credit card | Fast for deposits; check card issuer policies for refunds and chargebacks. |
| E-wallets (example) | Methods such as online wallets are often supported by brokers — check availability. |
Always confirm the exact methods, minimums, fees and processing times on naqdi's official funding pages before initiating any transfer.
Frequently Asked Questions
How do I open an account with naqdi?
Start at the official naqdi website and use the Register / Sign up link. Provide your personal details, verify your email, and complete identity verification (KYC) by uploading the required documents. After verification you can log in and access the trading platform or mobile app.
What should I do if I forget my password?
Use the Forgot password link on the login page and follow the instructions to receive a password-reset email or code. If automated methods fail, contact support and be prepared to verify your identity to regain access.
Is naqdi regulated?
The broker is described here as 'Regulated'. Specific regulator names and licence numbers are not provided in these facts — check naqdi's regulatory disclosures on the official site to confirm the exact licence and regulator.
What account types does naqdi offer and how do they differ?
naqdi offers Elite, Premier and Standard accounts. All three show maximum leverage up to 1:500 and a minimum trade size of 0.01 lots. Elite lists spreads as low as 0.0 with a commission of $2.5 per standard lot per side; Premier and Standard list zero commission (0*) with spreads from 0.9 and 1.4 respectively. For current conditions and any additional account features, view the broker's account pages.
naqdi Review
I deposited into the broker Naqdi, and after making that deposit, I did some trading and earned profits. However, after earning those profits, they did not give me my withdrawal, and they even removed the withdrawal option. So, I strongly urge all traders never to trade or deposit with naqdi broker because their deposit method is extremely slow, and their withdrawal process is highly problematic. They even close trades on our accounts without notice. Please, never trade with them. I deposited $150, and it took three to four hours to receive that deposit. After that, I traded and made profits, but when I tried to withdraw, it took a whole week with no success. Then, in the following week, they blocked my withdrawal option and even blocked my account. So, I urge everyone not to trade with them. I’m also providing screenshots and the current date as proof. Exposure 01-07
I submitted a withdrawal request some time ago, but it hasn't been processed yet, and I haven't received a clear response from technical support. I'm sharing this experience to warn others and hope the problem is resolved as soon as possible.
Kong My withdrawal was approved in September but three months have passed and the funds haven't arrived in my crypto wallet. They keep making excuses and refusing to return my funds.