Arabia I have over $70,000 in my accounts and I can't withdraw even $200. I'm going crazy! I don't know why. Things were fine at first; I could deposit, trade, and withdraw easily. But after a month of trading and my profits started increasing, they blocked me from withdrawing funds, using flimsy excuses. Please help me resolve this issue. I'm even willing to give up some of my money to get out of this situation. Exposure 04-16
Login & Account Access
Official site
www.multibankgroup.com...
High Potential Risk
The broker's WikiFX Score has been lowered due to a high volume of unresolved client complaints.
Account registration / opening
To open an account you will normally start on the broker's official website and follow the provider's account creation flow. Use the official domain shown above to ensure you are on the correct site. Typical steps include providing your full name, email address, country of residence and a password, then confirming your email address.
- Open the official website and locate the 'Sign up' or 'Open an Account' link or button.
- Enter your personal details and choose a strong password. Keep a record of the email you register with.
- Confirm your email address by clicking the verification link sent to your inbox.
- Complete any required profile information in the client portal and upload identity and address documents if requested for verification (KYC).
- Once verification is approved you can create live trading accounts (Standard, Pro, etc.) via the client area.
Exact field names, required documents and verification timing vary by broker and by jurisdiction. If you are unsure about required documents or the verification process, check the client portal after initial registration or consult the broker's support pages on the official site.
How to log in
Logging in normally requires the email address you used to register and your password. Many brokers provide web, desktop (MT4/MT5) and mobile login options. If you use a trading platform app, you may need to enter a separate trading account ID and server name after logging into the client portal.
- Web: Go to the official site and click 'Login' or 'Client Portal'. Enter your registered email and password and follow any on-screen prompts.
- Mobile: Install the broker's official mobile app from a trusted app store, open the app and sign in with the same email and password used for your account.
- Trading platforms: If you use MT4/MT5 or the broker's app, you may be asked for a trading account number and server; those details are usually available in your client portal after account creation.
If the broker offers a 'guest' or 'demo' mode, you can access practice accounts without completing full verification. For live trading you will typically need to complete identity verification and funding steps in the client area.
Forgot password / account recovery
If you forget your password, use the password reset or 'Forgot Password' link on the broker's login page. The standard flow sends a password reset link or temporary code to the email address you registered with. Follow the instructions in that message to create a new password.
- Click the 'Forgot Password' or equivalent link on the login screen.
- Enter the email address registered to your account and submit the form.
- Check your email for a reset link or code — follow the link and set a new secure password.
- If you do not receive an email, check spam/junk folders and ensure the message is not blocked by your email provider.
If email-based recovery is not possible (for example, if you no longer control the registered email), contact the broker's support team and be prepared to complete identity verification steps to regain access.
Two-factor authentication & login security
Two-factor authentication (2FA) adds an extra layer of security. If 2FA is available, enable it in your account settings. Common 2FA methods include authenticator apps (e.g. Google Authenticator), SMS codes, or hardware keys. Use authenticator apps when available because they are generally more secure than SMS.
General safe-login habits: use a unique, strong password; enable two-factor protection if offered; keep your devices updated and run reputable security software. Never share your password, verification codes or trading-account credentials with anyone.
Always confirm you are on the official domain before entering credentials. The official website domain provided above (multibankgroup.com) should match the address in your browser's address bar. Be cautious of lookalike domains, unexpected pop-ups requesting credentials, unsolicited emails asking you to log in, or links that direct you to pages with different domain names — these are common signs of phishing.
Common login problems & troubleshooting
Many login issues have straightforward fixes. Common problems include mistyped credentials, an expired or locked password, pending account verification, browser or cookie problems, device time sync issues for 2FA, and regional access restrictions. Work through the checks below before contacting support.
- Wrong credentials: retype your email and password carefully, and use password reset if needed.
- Locked account: some systems temporarily lock accounts after multiple failed attempts—use the recovery flow or contact support.
- Verification pending: if your account isn’t fully verified you may be unable to log into live trading; upload requested documents in the client portal and wait for approval.
- 2FA failures: check device time settings (authenticator apps require correct time), or use backup codes if provided when you enabled 2FA.
- Browser/app problems: clear cookies/cache, try a different browser or device, or update the mobile app to the latest version.
- Regional or connectivity issues: try a different network and ensure the service is available in your jurisdiction.
If you suspect suspicious activity on your account, change your password immediately, disable any compromised login methods and contact support for an account review.
Getting login/account support
If you cannot resolve access problems on your own, contact the broker through official channels listed on the website or in the client portal. When you contact support, be ready to provide your registered email and any relevant screenshots; expect verification checks to protect your account.
The broker contact number provided in available public facts is +971600575250. Use the official support pages on the website for live chat, support tickets or additional contact options. Avoid sharing passwords or full identity documents by unsecured channels; follow the broker's instructions for secure document upload.
Broker Overview
MultiBank Group operates under the company name MEX Group Worldwide Limited and is based in Cyprus. The group has been operating for about 10–15 years and is described in public records as a regulated broker. Its WikiFX Score is 2.54, and that score has been lowered due to a high volume of unresolved client complaints.
The broker's internal ratings show strengths in Regulation (8.94), Business (8.00) and Software (9.99), while License and Risk Control metrics are shown as 0.00 in the available summary. These mixed metrics suggest the broker provides robust trading software and an established business presence, but potential users should review regulatory and compliance details carefully.
For direct contact and more information, the broker lists an address in Limassol, Cyprus and a contact phone number. Confirm account, regulatory and service details such as platform support, deposit methods and verification requirements on the official website before opening or funding an account.
Source: WikiFX dealer profile — https://www.wikifx.com/en/dealer/0001326398.html
Account Types
Standard
The Standard account requires a minimum deposit of 50 USD and offers maximum leverage up to 1:500. Minimum trade size is 0.01 lots and typical minimum spreads start from 1.5. The broker indicates there are multiple depositing and withdrawal methods (listed as 4). This account provides access to a range of trading instruments including currency pairs (major, minor and foreign currencies), precious metals, commodities, stocks, indices and cryptocurrencies.
Pro
The Pro account requires a minimum deposit of 1000 USD and also offers maximum leverage up to 1:500. Minimum trade size is 0.01 lots and minimum spreads start from 0.8. As with the Standard account, depositing and withdrawal options are indicated as 4 available methods. The Pro account covers the same breadth of trading instruments: forex pairs, metals, commodities, stocks, indices and cryptocurrencies.
Commission details and base account currencies are not specified in the available facts here. Always confirm up-to-date account specifications, commissions, margin rules and available deposit/withdrawal methods on the official site or in your client portal before opening an account.
Deposits & Withdrawals
The broker indicates it supports multiple instant, simple and secure funding methods and lists four depositing and withdrawal options in the account summaries. To fund a live account you will typically log in to the client portal, select the account to fund, choose a funding method and follow the provider-specific instructions. Exact available methods, processing times and fees vary by method and by jurisdiction.
| Information | Details |
|---|---|
| Number of listed methods | 4 (as shown in account summaries) |
Common funding channels for brokers include bank transfer, credit/debit cards, e-wallets and local payment systems; check the client portal or funding page on the official website for the precise list, any fees, minimums and processing times that apply to your account and country.
FAQs
How do I open a live trading account?
Register on the broker's official website, verify your email, complete the client profile and upload identity/address documents as requested. After verification, create a live account in the client portal and fund it following the broker's funding instructions.
What is the minimum deposit for account types?
According to available information, the Standard account has a minimum deposit of 50 USD and the Pro account has a minimum deposit of 1000 USD. Verify the current minimums and any promotional terms on the official site before funding.
Is MultiBank Group regulated?
Public facts list the broker as 'Regulated'. However, regulatory details and the specific license(s) applicable to your jurisdiction should be confirmed on the broker's official website or by requesting verification documents from support.
How can I contact support if I have login or account problems?
Use the official support channels on the broker's website or client portal. The publicly listed contact phone number is +971600575250. For login problems, follow the password recovery flow, check spam folders for verification emails, and be prepared to complete identity checks if you contact support.
MultiBank Group Review
Don't trust because Multibank scam, didn't pay my 70.269 Usd, I complained to all the regulations. Exposure 02-05
Arab Emirates HI team this is my account NUmber in Multi bank MT5 i deposited 16000$ i made of a profit of 41000$ after this the company want to remove my all 41000$ profit also my manager did not lsiteninng to me they told you are doing abuse trade, i and did not did anything , i have a prof for all trades ,kindly told the company tto adjsut my balance give me my withdrawal of 41000$ thank yo Exposure 02-04
I have been a loyal customer of Multibank for a long time, but my recent experience has left me extremely disappointed. On January 20, 2025, Multibank's order matching system experienced a 20-second delay when closing orders at the profit-taking price, causing significant losses. This is not the first time; a similar error occurred two years ago, and Multibank refunded the money, but this time they took no responsibility whatsoever. I provided evidence showing that similar orders were executed immediately on other accounts and on rival platforms, but the Head of the Dealing Desk, Mr. Bilal, claimed that this was “normal,” contrary to Multibank's advertising about millisecond speeds. I reported this to support and management, but after two weeks, I still received no response. As an experienced Forex trader, I consider this a serious violation of order execution standards. I have lost confidence and decided to switch to another platform. I look forward to receiving an official response.