FX2074330682 Within 1 year Exposure The market opened high today but then plummeted, resulting in severe slippage. The market opened high today but then plummeted, resulting in severe slippage. Please see the picture. 05-27 Hong Kong Replied Reply from official MCPRIME Hello, we take this matter very seriously. The platform is always committed to ensuring every compliant transaction and asset security for our users. We have urgently forwarded the time period (May 26, 22:45) and the gold trading product from your screenshot to the technology and risk control departments for data log retrieval and verification. To help you verify and resolve the issue more efficiently, please kindly send us your trading account and specific order number via private message. As soon as we have the verification results, we will contact you promptly and handle it properly. Thank you for your oversight! Original 您好，得知这一情况我们非常重视。平台始终致力于保障用户的每一笔合规交易与资产安全。我们已经将您截图中的时间段（5月26日 22:45）及黄金交易品种加急反馈至技术与风控部门进行数据日志调取与核验。 为了能更高效地帮您核实并解决问题，麻烦您动动小手，将您的交易账号和具体订单号私信发送给我们。一有核查结果，我们将第一时间与您取得联系并妥善处理。感谢您的监督！
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Official website
www.mc-prime.com...
Questionable Regulatory License
High Potential Risk — verify regulatory and licensing details before depositing funds.
Account registration / opening
To open an account with MCPRIME, begin on the official website and use the platform's registration or sign-up entry. Most brokers ask for a valid email address and a secure password, and may request basic personal information such as name and country of residence. After submitting the initial form, you will typically need to accept the platform's terms and privacy policy and confirm your email address via a link sent to the address you provided.
If the broker requires identity verification (KYC), be prepared to upload government ID and proof of address documents. The exact verification steps and required documents vary by broker and jurisdiction; check the official site for MCPRIME's current requirements before completing registration.
- Open the official site and find the Register / Sign up option.
- Enter your email, choose a strong password, and complete any requested personal fields.
- Confirm your email address using the verification link sent to your inbox.
- If requested, upload identity and address documents to complete verification.
- Wait for account activation notification or check your account dashboard for verification status.
How to log in
To sign in to your MCPRIME account on the web, navigate to the official website and select the login or sign-in option. Enter the email address used during registration and your password, then submit the form. If the broker offers a trading platform or client area, you will be taken to your account dashboard after successful authentication.
If you prefer to trade on a mobile device and MCPRIME provides a mobile app, install the official app from the broker's download page or a trusted app store and use the same registered credentials to sign in. If a mobile app is not available or you are unsure, check the official site for current mobile access options.
- Web: Go to the official site → choose Login/Sign in → enter email and password → submit.
- Mobile: Install the broker's official app if available → open app → enter registered credentials → sign in.
- If you use a third-party trading platform that requires separate credentials, follow that platform's sign-in flow.
Forgot password / account recovery
If you forget your password, use the broker's password reset or 'forgot password' mechanism available on the login page. This usually sends a reset link or code to your registered email address. Follow the secure link and choose a new strong password. If you cannot access the registered email, contact the broker's support for account recovery and be prepared to verify your identity.
- Select 'Forgot password' on the login screen.
- Enter your registered email and request a reset link.
- Check your inbox and spam folder for the reset email.
- Use the secure link to set a new password and then sign in.
- If email access is lost, contact support and provide identity verification documents as requested.
Two-factor authentication & login security
Two-factor authentication (2FA) greatly improves account security. If MCPRIME offers 2FA, enable it in your account settings and use an authenticator app (such as Google Authenticator or Authy) or another supported method. If 2FA options are not visible, check the security or account settings pages or contact support to ask about available protections.
Adopt safe-login habits: use a unique, strong password; enable 2FA when available; avoid logging in from public or insecure networks; and never share credentials. Always verify you are on the official domain (https://www.mc-prime.com/en/) before entering login details and look for HTTPS and a valid certificate in your browser to reduce phishing risk.
Common login problems & troubleshooting
Typical login issues include entering incorrect credentials, account lockouts after multiple failed attempts, pending verification that restricts login, or region-based access restrictions. Start by confirming your email and password are correct and that Caps Lock is not enabled. If your account is locked, use the password reset flow or contact support for assistance.
If verification is pending, you may be unable to access some account features until KYC documents are approved. Check your account dashboard or email for requests for additional documents. If you experience access problems from a particular country, VPNs and local restrictions can interfere; verify allowed regions with the broker and contact support for guidance.
- Wrong credentials: try password reset and check for typos or alternate email addresses.
- Locked account: follow the broker’s unlock instructions or contact support.
- Verification pending: upload requested documents and wait for clearance.
- Region issues: confirm whether the broker accepts clients from your jurisdiction and contact support if necessary.
Getting login/account support
If you need help with registration, login, or account recovery, use the official MCPRIME website support channels such as the Help/Support or Contact pages. The broker facts do not list a direct phone number, so rely on the site's support form, live chat (if available), or email contact provided on the official website.
As an additional resource, third‑party directories such as WikiFX list dealer pages and may provide contact leads; MCPRIME's WikiFX dealer page is referenced by regulators and reviewers but always cross-check details on the official site before sharing personal information.
- Use the official website's Help or Contact pages for primary support.
- Prepare account identification details when requesting support to speed up verification.
- If no phone contact is listed, rely on the broker's online support channels and the official site for updates.
- For third-party references, consult the broker's WikiFX dealer page: https://www.wikifx.com/en/dealer/3290104627.html
Overview
Magic Compass Capital Ltd operates under the trading name MCPRIME and is based in Mauritius. The broker is reported to have been operating for between two and five years and is described in the available facts as 'Regulated'. Publicly listed scores for MCPRIME show a low overall score of 2.03, and the influence level is rated as D.
Performance and capability indices show strengths and weaknesses across different areas: the Software score is relatively high while License and Regulatory indexes are recorded at zero in the available data, and Business is moderate. The broker lists a Port-Louis, Mauritius address and an official website as the primary points of contact.
Licenses
The broker facts include a 'Regulated' regulatory status but also explicitly note that no forex trading license was found in the available data. Because licensing information is critical to assessing safety, verify any regulatory claims on the broker's official site and with the relevant regulator before funding an account.
Source: MCPRIME official website and dealer listing at WikiFX: https://www.wikifx.com/en/dealer/3290104627.html
Accounts
Basic
The Basic account lists maximum leverage of 1：200, a minimum deposit of 50 USD, minimum spreads starting from 0.2, and a commission of $0. Trading instruments are indicated as forex, commodities, cryptocurrencies, and indices.
Standard
The Standard account shows a higher maximum leverage of 1：500, a minimum deposit of 50 USD, minimum spreads from 0.2, and no commission. Available trading instruments include forex, commodities, cryptocurrencies, and indices.
RAW
The RAW account is presented with maximum leverage of 1：200, minimum spreads from 0.0, and a commission of $7. Trading instruments listed are forex, commodities, cryptocurrencies, and indices.
US Cent
The US Cent account shows maximum leverage of 1：200, a minimum deposit of 50 USD, minimum spreads from 0.2, and no commission. It supports trading in forex, commodities, cryptocurrencies, and indices.
Account descriptions above reflect the values available in the broker facts. Confirm exact account specifications, available currencies, supported trading environments, and funding methods on the official MCPRIME website before opening an account.
Deposits & Withdrawals
The provided broker facts do not list specific depositing or withdrawal methods for MCPRIME accounts. Most brokers commonly accept bank transfers, major credit/debit cards, and various electronic payment services, but available methods and processing times vary widely by broker, account type, and the client's country of residence.
Before funding an account, check the official MCPRIME website for the current list of supported payment methods, minimum deposit rules by account type, fees related to deposits and withdrawals, any verification requirements that must be completed before withdrawing funds, and the expected processing times.
| Common payment methods | Notes |
|---|---|
| Bank transfer | Often supported for larger deposits and withdrawals; may take several business days. |
| Credit / Debit card | Commonly accepted for deposits; withdrawals to cards may be limited or require additional verification. |
| E-wallets (e.g., Skrill, Neteller) | Fast deposits and withdrawals where supported; availability depends on the broker and country. |
FAQs
Is MCPRIME regulated?
The broker facts list MCPRIME's regulatory status as 'Regulated' but also state that no forex trading license was found in the available data. You should verify all regulatory and licensing information on the broker's official website and with the relevant regulator before opening an account.
How do I reset my MCPRIME password?
Use the 'forgot password' or password reset function on the broker's login page. A reset link will typically be sent to your registered email. If you cannot access that email, contact the broker's support and be prepared to verify your identity.
What is the minimum deposit to open an account?
According to the available account data, several account types show a minimum deposit of 50 USD. Confirm the required minimum for the specific account type you choose on the official MCPRIME website.
Where can I find official support for login or account issues?
Start with the official MCPRIME website's Help or Contact pages for support. The broker facts do not include a phone number, so rely on the site's support form, live chat (if available), or email contact provided on the official site. You may also consult the dealer listing at https://www.wikifx.com/en/dealer/3290104627.html for additional references.
MCPRIME Review
Login was simple and two-factor worked reliably. Platform is responsive, deposits by card were instant. Verification took about 48 hours and withdrawals arrived in three business days after approval. Support answered emails quickly.
Signed up quickly but verification asked for extra documents; chat support helped me through it in under an hour. Web platform execution was generally good though I noticed some slippage during high volatility. Withdrawal process needed a confirmation call but completed within five business days.
Mobile app is intuitive and account switching is seamless. Bank transfers took a little longer than expected; card deposits were immediate. I had one issue with a delayed payout; support resolved it after a ticket and the funds were released.