Wanna withdraw 1000 dollars, but the customer service keeps delaying it and disappeared. No respond at all.
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Official website
www.matsui.co.jp...
Verify official URL
Always open the official Matsui domain (matsui.co.jp) directly rather than following links in unsolicited messages. Confirm the URL in your browser address bar and use bookmarks for repeat visits.
Account registration / opening
To open an account with a regulated financial firm, begin by visiting the official website listed above. Look for an option labelled along the lines of "Open Account", "Register" or "Apply". If the exact button name is not stated here, locate the account-opening area on the site navigation or homepage and follow the prompts.
Typical steps include providing personal information (full name, address, date of birth), contact details, and a valid identity document. You will usually need to provide proof of identity and proof of address in digital form, such as scans or photos of a passport or national ID and a recent utility bill or bank statement. Complete any electronic agreements, risk disclosures and suitability questionnaires as required.
- Open the official site and select the account opening link.
- Enter personal details and contact information as requested.
- Upload identity and address verification documents.
- Review and accept agreements and disclosures.
- Submit the application and wait for verification confirmation.
Processing times and additional verification steps vary. Confirm exact document requirements and identification checks on the official site before submitting your application.
How to log in
After your account is approved, use the website's login or client portal link to sign in. The standard web sign-in flow requires entering your registered email/ID and password on the secure login page. On a mobile device, use the firm's official mobile site or any official mobile app if available; search for the app in your device's official app store and verify the developer before downloading.
- Navigate to the official site and click the Login/Sign In link.
- Enter your registered username or email and your password.
- If presented, complete any additional verification step (e.g., one-time code).
- Access your account dashboard once authentication succeeds.
If the broker provides a mobile app, prefer the official store listing and confirm the publisher matches the company name. If you cannot find an app, use the mobile website and create a browser bookmark for the secure login URL.
Forgot password / account recovery
Most trading sites offer a password reset or account recovery option on the login page. Look for links labelled "Forgot password", "Reset password" or similar. That flow generally asks for your registered email address or client ID and sends a secure reset link or code to your email or phone.
- Select the password reset link on the login page.
- Enter the email or client ID associated with your account.
- Follow the instructions sent to your email or phone to create a new password.
- After resetting, log in with the new password and verify account access.
If you do not receive a recovery email, check your spam folder and confirm you used the same email address you registered with. For additional identity checks or if email access is also lost, you will usually need to contact the firm's support team and provide identity documents to re-establish access.
Two-factor authentication & login security
Strong login security is vital. If two-factor authentication (2FA) is offered, enable it. Common 2FA methods include authenticator apps, SMS one-time codes, or hardware tokens. If the exact methods offered by this firm are not listed here, enable whichever multi-factor option is provided in your account security settings.
Safe-login habits include using a unique, strong password; enabling 2FA; keeping your contact details up to date; and avoiding public or untrusted Wi‑Fi when accessing your account. Do not share your password or authentication codes with anyone, and be cautious of emails or messages asking for login details.
To recognise the official domain, verify that the URL begins with the firm's official domain (matsui.co.jp) and that the page uses HTTPS. Avoid logging in from links provided in unsolicited emails or social media. When in doubt, type the official domain into your browser manually or use a saved bookmark.
Common login problems & troubleshooting
Wrong credentials: Double-check that your username/email and password are entered correctly, paying attention to letter case. Use the password reset flow if needed. Account locked after repeated attempts: Many platforms temporarily lock access after multiple failed logins; wait the specified lock period or use the account recovery process as prompted.
Verification pending: If your account is still under identity verification, some login features may be restricted until checks complete. Check your email for verification requests and submit any outstanding documents. Region or access restrictions: Some services restrict access by country or IP; if you cannot log in from your location, contact support to confirm whether access is permitted.
- If you see error messages, note the exact message and take a screenshot for support.
- Clear browser cache or try a different browser or private/incognito window.
- Ensure cookies and JavaScript are enabled for the login page.
- Try from a different network if your IP may be blocked.
If technical errors persist after basic troubleshooting, collect error details and reach out to official support for help.
Getting login/account support
Use the official website support channels first. Look for a support, contact or help section on the site to find dedicated forms, live chat, or listed phone numbers. When contacting support, provide your client identifier, a clear description of the issue and any relevant screenshots.
Official phone contact listed for the firm: +810120021906. Call this number for direct assistance or to confirm the correct support channels. Be prepared to verify your identity; do not provide your password or full authentication codes to anyone claiming to be support over unsolicited channels.
If you believe your account or credentials have been compromised, notify support immediately and follow their instructions to secure your account, including changing passwords and revoking active sessions where possible.
Overview
Matsui Securities Co., Ltd. operates in Japan and provides financial services from an established office in Tokyo. The company has been active for around 15-20 years and employs a workforce of about 217 people. As a regulated entity, it communicates through its official website and public contact channels for client support and inquiries.
The firm's postal address is 1-4 Kojimachi, Chiyoda-ku, Tokyo, and the public contact number listed is +810120021906. Customers and prospective clients should consult the official site for the most current product offerings, platform access and account terms.
Regulatory licenses
This firm is described as regulated and holds the following license: FSA Regulated Japan Market Making License (MM). For confirmation of regulatory status and license details, review official regulatory registers and the company disclosures on its website.
Source: WikiFX dealer page for MATSUI — https://www.wikifx.com/en/dealer/9531113419.html
Accounts
Matsui does not publicly disclose account-type specifications in the provided data. Typical account information that traders often compare includes leverage limits, minimum deposit levels, spreads, commissions, and available funding methods. Because these specifics are not listed here, please consult the official Matsui website or contact support to obtain current details about available account types and their exact trading conditions.
Confirm exact account specifications, fees and trading rules on the company's official site before opening an account so you fully understand minimum requirements and any conditions that may apply.
Deposits & Withdrawals
The firm’s published deposit and withdrawal methods are not detailed in the provided facts. Brokers commonly offer bank transfers, credit/debit card payments, and electronic wallet options, but availability varies by company, client residency and currency. Check the official site or contact support to learn which methods Matsui accepts, processing times, fees and any minimums.
| Method | Notes |
|---|---|
| Bank transfer | Commonly accepted by brokers; confirm recipient details, processing time and any fees on the official site. |
| Credit/Debit card | May be available for deposits; verify limits and fees with the firm. |
| Electronic wallets | Availability depends on the broker and jurisdiction; check the official deposit options. |
Always verify the exact deposit and withdrawal rules, including permitted currencies, fees, verification requirements and processing times, on the official Matsui site before initiating transactions.
FAQs
How do I start opening an account with MATSUI?
Begin at the official website and look for the account opening or registration area. Follow the on-screen steps to provide personal information and upload identity and address verification documents. Confirm document requirements and processing times on the official site.
What should I do if I forget my password?
Use the password reset link on the login page to request a reset via your registered email or phone. If you cannot access those channels, contact official support and be prepared to verify your identity with documents.
Is Matsui regulated?
The provided data indicates the company is regulated and lists a license described as 'FSA Regulated Japan Market Making License (MM)'. For official confirmation and details, consult regulatory registers and the company's disclosures on its website.
How can I contact customer support?
Use the company’s official website contact options or call the public phone number +810120021906. Refer to the site for live chat, support forms or office hours, and avoid sharing passwords or full authentication codes when communicating.
MATSUI Review
Withdraw 1000 dollars. Said to wihdraw, but cannot do it for a long time.
The withdrawal on Dec. 9 has not yet been made. I have reported to the customer service, but the customer service has no intention of responding. Then I also withdraw the money yesterday. So far the customer service has no intention of returning it. Everyone should be careful about this company.
Signed up with MATSUI without issues, platform is stable and charts are responsive. Verification took about 48 hours, deposit by bank transfer cleared in one business day. Withdrawal was processed within three days and live chat support was helpful and quick to respond.