I opened an account with MACRO, but when I made a profitable trade and tried to withdraw $1000, they started giving me many reasons why I couldn't withdraw the money. They only refunded my initial capital of $250, but more than 10 days have passed now, and they still haven't transferred the money back to my account.
Login & Registration
Official website
www.macroglobalmarkets.com...
High Potential Risk
The broker is flagged with 'High Potential Risk' and its WikiFX Score notes a high volume of unresolved client complaints. Confirm account and withdrawal terms on the official site before depositing.
Account registration / opening
To open an account with MACRO you should start at the broker's official website listed above. Most regulated brokers follow a similar onboarding flow: create a user profile, verify your email, complete identity and address verification (KYC), and fund the account before live trading. Exact field names and steps can vary; always use the official domain to avoid phishing.
- Open the official website in your browser and look for a registration or 'Open Account' entry point.
- Provide a valid email address and create a secure password, then confirm the email if required.
- Complete your personal details and any risk-profile or suitability questions asked by the platform.
- Upload identity and address documents if requested (passport/ID and a recent utility statement or bank statement).
- Wait for account verification to complete before depositing and trading; verification time varies by broker and document clarity.
How to log in
Signing in typically requires your registered email/username and password. On desktop, access the login area via the official website and enter your credentials. Mobile login usually mirrors the web flow: use the broker's mobile app or the mobile website and submit the same credentials.
- Web: navigate to the official site, select the login entry, enter your registered email/username and password, then submit.
- Mobile: open the official mobile app or the mobile site, choose login, enter credentials and confirm.
- If the platform supports multiple login portals (client area vs trading platform), use the correct portal for your purpose.
Forgot password / account recovery
If you forget your password, use the standard 'forgot password' or 'reset password' flow on the official login page. You will usually be asked to enter your registered email to receive a reset link or temporary code. Follow the emailed instructions to set a new password. If the broker requires additional verification to reset credentials (for example, confirming identity documents), be prepared to provide those through the official support channels.
- Click the site's password recovery link and provide your registered email.
- Check your inbox (and spam folder) for the reset link or code and follow the directions.
- If you do not receive an email, contact support from the official website for assistance; they may require identity verification.
Two-factor authentication & login security
Strong login security is essential. If the broker offers two-factor authentication (2FA), enable it to add a second verification step (commonly an authenticator app or SMS code). Use unique, strong passwords and consider a password manager. Avoid reusing passwords across sites and update them periodically.
Always confirm you are on the official domain (https://www.macroglobalmarkets.com/home) before entering credentials. Look for HTTPS in the browser address bar and match the domain carefully to avoid phishing pages that mimic broker sites.
- Enable 2FA if offered (prefer an authenticator app over SMS when possible).
- Use a long unique password and a reputable password manager.
- Verify the site domain and SSL certificate before logging in.
- Do not share login credentials, and be cautious with links received by email or social media.
Common login problems & troubleshooting
Common issues include incorrect credentials, locked accounts after repeated failed attempts, pending verification that prevents full access, regional access restrictions, or browser and network problems. Diagnose the problem step by step: check credentials, confirm account verification status, try a different browser or clear cache, and test on another device or network.
- Wrong credentials: double-check email/username and password; try the password reset flow if necessary.
- Locked account: many platforms temporarily lock access after multiple failed attempts—use the official support channel to request an unlock.
- Verification pending: if identity/KYC is incomplete, complete the requested documents to restore full account access.
- Region/access issues: some services restrict access by country or IP—use the official support page to confirm eligibility and permitted regions.
- Technical problems: clear the browser cache, disable browser extensions, or try a different browser or device.
Getting login/account support
If you cannot resolve login issues using the self-help steps above, contact the broker's official support channels. Use the website support pages or the phone number published in the broker facts. Keep your account details and any verification documents handy when contacting support to speed up resolution.
MACRO contact number provided in the available facts: +18779398491. Because the broker's WikiFX score notes unresolved client complaints, document communications and request written confirmation of any actions taken by support.
- Use the official website support portal or contact form first to create a ticket.
- Call the published contact number: +18779398491 for direct assistance.
- If you escalate a problem, keep records of emails, ticket IDs and call logs.
Broker Overview
Macro Markets Solutions Limited, operating as MACRO, is presented as a broker based in Australia and has been operating for about 5–10 years. The broker is listed as 'Regulated' in the provided facts and carries a WikiFX Score of 7.75; the score note explains the rating has been lowered due to a high volume of unresolved client complaints. The available contact number is +18779398491.
MACRO offers several account categories and trading in multiple instrument groups including forex, metals, commodities, indices and cryptocurrencies. Rating component scores in the provided data highlight strengths in software (9.88) and regulation/license metrics (around 8.8), while risk control is shown as 0.00 in the supplied index.
Regulatory and licensing
The broker's regulatory status is indicated as 'Regulated' in the facts provided here, but no specific license numbers or regulator names are included in these facts. If regulatory details and license numbers are important to you, confirm the exact licensing information and scope of regulation directly on the official website before opening an account.
Information source: WikiFX dealer page - https://www.wikifx.com/en/dealer/8001370183.html
Account Types
STANDARD
The STANDARD account lists minimum spreads starting from 1.2 pips and a minimum trade size of 0.01 lots. Trading instruments available for this account include Forex, Metals, Commodities, Indices and Cryptocurrencies. Other details such as commission, exact minimum deposit, leverage and supported deposit/withdrawal methods are not provided in the available facts and should be confirmed on the official site.
ECN
The ECN account offers raw spreads from 0.0 and a minimum trade size of 0.01 lots. A commission of $7 per lot is specified. Instruments listed for the ECN account include Forex, Metals, Commodities, Indices and Cryptocurrencies. Additional specifics such as minimum deposit, currency base, and leverage are not included in the provided facts; check the broker site for full terms.
CENT
The CENT account shows minimum spreads from 1.2 and a minimum trade size of 0.01 lots, with access to Forex, Metals, Commodities, Indices and Cryptocurrencies. Other account parameters such as commission, leverage and funding methods are not included in the supplied data and should be verified on the official platform.
Always confirm exact account specifications—spreads, commissions, minimum deposits, leverage and supported funding methods—on the broker's official website before opening or funding an account.
Deposits & Withdrawals
The available facts do not list specific deposit or withdrawal methods or minimum deposit requirements for MACRO accounts. Many brokers commonly offer bank transfer, debit/credit card and e-wallet options, but availability and processing times vary by broker and the client's country of residence.
Before depositing, check the official MACRO website for the current list of supported funding methods, minimum deposit amounts, fees, processing times and any identity verification requirements. Because the WikiFX score note mentions a high volume of unresolved client complaints, also review withdrawal terms and client feedback carefully and keep records of all funding and withdrawal communications.
FAQs
How do I open an account with MACRO?
Start at the official website and use the registration flow to create a profile. You will typically verify your email, complete personal and risk profile information, and submit identity and address documents for KYC. Follow on-screen instructions and confirm verification status before funding your account.
What account types does MACRO offer?
The provided facts list three account types: STANDARD, ECN and CENT. STANDARD and CENT cite spreads from 1.2 and a 0.01 minimum trade size; ECN lists spreads from 0.0, a 0.01 minimum trade size and a $7 per lot commission. Confirm exact features on the official site.
Is MACRO regulated?
The broker's regulatory status is given as 'Regulated' in the available data, but no specific license numbers or regulator names are included here. If regulation details matter to you, verify licenses and regulator names directly on the broker's official website.
Why does WikiFX note unresolved client complaints?
The supplied WikiFX score note states the broker's score was lowered due to a high volume of unresolved client complaints. If you are considering this broker, review complaint details, withdrawal policies and customer support responsiveness before depositing, and retain records of all transactions and communications.
MACRO Review
My friend participated with MACRO, but after making a profitable trade, MACRO sent an email claiming a violation and only returned the $250 capital after my friend withdrew $1000. Until now, MACRO has not refunded the capital despite sending an email promising to do so. My friend has sent emails but received no response, and during live chat, when they read my friend's email, they started claiming to be busy! We sincerely hope WIKI can help resolve this for my friend.
My friend opened an account and when making profitable trades, withdrew $1000 USD in advance. The macro said it was a violation and only returned the initial $250 USD capital while deducting $750 USD in profits within 2 working days. However, more than 10 days have passed with no resolution—emails went unanswered and live chat received no response. I hope Wiki can help my friend resolve this issue.
I cannot withdraw both the profit and the principal! I opened an account with MACRO and made profitable trades. I tried to withdraw $1000 USD but it was not approved. They gave various reasons and deducted $750 USD, only returning my initial $250 USD capital. To this day, I have not received even $1 USD from MACRO. I have sent many emails but received no response, and no one answers on live chat either! Return my money.