LMAX is a liquidity provider of a broker I was trading with. This particular broker accepts crypto, so I deposited crypto. The strategy didn't go well, so I asked my broker to withdraw. This broker requested the funds from LMAX, but now LMAX is questioning wether the funds belog to me or not. It is not the brokers fault, it is LMAX's fault. I have all the proof that the funds belong to me, and I have also approached LMAX directly. I never got a reply from them, they are just simply withelding my funds, and me or the broker cannot do anything about it. So if you are a broker, don't ever work with LMAX, otherwise, you and your customers will soon be in trouble.
Login & registration
Official website
www.lmax.com...
Risk notice
Trading FX and CFDs can result in losses exceeding your deposit. Confirm all steps on the official site before proceeding.
Account registration / opening
To open an account with LMAX Group, start at the official website and use the account application or 'Apply for an account' path. Most institutional and retail brokers follow a similar flow: choose the account type or venue you require, provide your full name or company name, email address and country of residence, and complete identity verification as requested.
LMAX Group may require identity and residency checks: if you are a resident of certain countries the broker commonly uses electronic identity verification and may request additional documents if automatic checks fail. Expect to upload a government ID and proof of address if asked, and to confirm your source of funds for larger accounts or certain jurisdictions.
- Open the official site and select the account application or 'Apply for an account' link.
- Complete the online form with personal or company details and contact information.
- Verify your email address using the confirmation link sent by the broker.
- Complete identity and residency verification by uploading documents if prompted.
- Wait for account approval notification; some accounts require manual review by compliance.
How to log in
Once your account is approved you will use your registered username or email and password to sign in. On the LMAX website look for 'Client Login' or a similar sign-in button. Enter your credentials and select the trading venue or account if the platform requires choosing a venue (for example, different matching venues may be listed).
On mobile, access the broker via its official mobile apps or the mobile website. Open the app, tap Sign In or Login, and provide the same credentials used for the web login. If you use a third‑party trading application, follow the app’s instructions to connect using the credentials or API details supplied by the broker when your account was activated.
- Visit the official login page on the broker site or open the official app.
- Enter your registered email/username and password.
- Select the venue or account type if prompted.
- Complete any additional authentication prompts and access your dashboard.
Forgot password / account recovery
If you forget your password use the 'Forgot password' or 'Reset password' link on the login page. The common recovery flow sends a password reset link to your registered email; follow that link and set a new strong password. If the broker requires additional verification, be prepared to confirm identity by answering security questions or providing documents.
If you no longer have access to your registered email, contact the broker’s support team and follow their identity verification process. Do not attempt to share sensitive account credentials over unverified channels; official support will guide you through a secure recovery process.
- Click 'Forgot password' on the login page.
- Check your registered email for the password reset link and follow the instructions.
- If you do not receive an email, check your spam folder and ensure the address you used is the registered account email.
- Contact support if you cannot access the registered email or if the reset link expires.
Two-factor authentication & login security
Many brokers offer two-factor authentication (2FA) to increase account security. If 2FA is available on your LMAX Group account, enable it in account or security settings. Typical 2FA options include an authenticator app (TOTP), SMS codes, or hardware tokens. Enabling 2FA significantly reduces the risk of unauthorized access.
Adopt safe-login habits: use a unique, strong password; avoid shared or public computers when accessing your trading account; keep your device software and browser updated; and never disclose your password or 2FA codes to anyone. Always verify the domain name in the browser address bar—official LMAX web pages use the lmax.com domain with a secure HTTPS connection.
- Enable 2FA in account settings if the option is provided.
- Use an authenticator app or hardware token where possible instead of SMS for stronger protection.
- Verify the site domain (example: https://www.lmax.com) and ensure the connection is HTTPS.
- Beware of phishing emails and never follow login links from unsolicited messages; type the broker’s domain directly into your browser.
Common login problems & troubleshooting
Wrong credentials: If your username or password is rejected, use the password reset flow. Ensure Caps Lock is not enabled and that you are entering the correct registered email. If you still cannot log in after a reset, contact support.
Locked or suspended account: Multiple failed login attempts may temporarily lock the account. If your account is locked for security reasons or pending additional verification, follow the instructions provided in the lock notification or contact support to resolve the issue.
Verification pending: Account functionality can be restricted until identity or residency documents are verified. Upload the requested documents and monitor your email for confirmation. If verification is taking longer than expected, contact the broker’s compliance or support team.
Region or access issues: Some services or account types may be restricted based on your country of residence. If you cannot apply for or access certain features, confirm your eligibility on the official site or with support. Use a stable internet connection and try a different browser or device to rule out local configuration issues.
- If login fails, reset your password and retry.
- Check email for verification or account lock messages and follow their guidance.
- Try a different browser, clear cache and cookies, or use private/incognito mode.
- Contact support if issues persist or if you require manual account unlocking.
Getting login/account support
For account opening, login problems or verification questions contact the broker through official channels listed on their website. Use the official contact details rather than numbers or addresses found in third‑party listings. LMAX Group provides client support channels on its website and in account portals.
If you need immediate assistance by phone, use the listed contact number. For LMAX Group the published contact number is +44 20 3192 2555. When calling, have your account details ready but never provide your full password or 2FA codes to any caller.
- Use the official website contact forms and support email addresses for non-urgent requests.
- Call the published support phone number for guidance: +44 20 3192 2555.
- When asked to verify identity, supply only the documents and information requested by official support channels.
- Keep copies of communications and reference numbers for follow-up.
Official site: https://www.lmax.com/ — confirm exact steps and available security options on the broker’s login and account pages.
Broker overview
LMAX Group is a UK-based trading firm operating for around 15-20 years that provides institutional execution venues for FX and digital assets. The company is presented as regulated and carries a WikiFX Score of 7.51; the score note indicates that the rating has been downgraded due to a high volume of unresolved client complaints. The broker lists contact details and an address in London and highlights its execution technology and software strengths in public materials.
LMAX Group's public materials and trading pages emphasise transparent order matching and multi-level market depth for FX and related instruments. While the firm reports strong software and regulatory-category ratings in available summaries, prospective clients should review the broker’s own disclosures for precise jurisdictional licensing, account eligibility and venue-specific rules before opening an account.
Licenses & regulation
The broker's profile indicates it is regulated, but specific license identifiers were not provided in the supplied facts. Confirm the exact regulatory licenses, supervisory authorities and any investor protections directly on the official site or in regulatory registries before depositing funds.
Data source: WikiFX dealer page — https://www.wikifx.com/en/dealer/0001815826.html
Account types
LMAX Group does not publicly disclose specific retail account conditions in the provided data set. The broker offers institutional trading venues and demo access for testing execution, and account details such as leverage, minimum deposit, spreads and commissions are published on the official site or provided during the application process.
If you need exact specifications for account tiers, margin requirements, commission schedules or accepted deposit/withdrawal methods, consult the broker’s official account application pages or contact their support team for the current documentation before opening an account.
Deposits & withdrawals
The supplied information does not list the broker’s specific funding methods or thresholds. Common methods used across regulated brokers include bank wire transfers, credit/debit cards, and electronic payment processors. Processing times, fees and minimum amounts vary by method and by the client’s jurisdiction.
Before funding an account, verify the exact deposit and withdrawal options available for your account type and country on the official LMAX website or in your account portal. Pay attention to required beneficiary details for bank transfers, any intermediary bank instructions, and the broker’s withdrawal processing policy to avoid delays.
| Method | Notes |
|---|---|
| Bank transfer | Typically supported; check beneficiary details and processing times with the broker. |
| Card / e-wallet | May be available depending on account type and jurisdiction; fees and limits vary. |
Always use the official funding instructions from the broker and confirm whether any intermediary or receiving bank fees apply. If in doubt, contact support using the official contact channels before initiating a transfer.
Frequently asked questions
How do I reset my LMAX Group password?
Use the 'Forgot password' link on the broker’s login page to request a password reset. Follow the email instructions to set a new password. If you cannot access the registered email, contact support for identity-verified recovery assistance.
Is LMAX Group regulated?
The broker is described as regulated in the supplied information. For details about the exact regulator and license numbers, check the broker’s official site or regulatory registries.
Can I open a demo account?
Yes, the broker provides demo access for testing execution and platform functionality. Apply for a demo via the official website's demo or apply pages.
How do I contact support for account or login issues?
Contact the broker using the official channels listed on their website. The published phone number in the supplied data is +44 20 3192 2555. Use secure channels and never share your full password or 2FA codes.
LMAX GROUP Review
Kong I applied for the withdrawal on December 10, 2019, but hadn’t received it yet until 11st. The customer service asked me to pay the margin since my bank information was wrong. After paying 60000 RMB, I still hadn’t seen the balance on the noon of 12nd. I noticed that my credit score was not sufficient and needed to raise it. The customer service claimed that a withdrawal needs a 100 score, asking me to pay 4000 RMB for per score. Thus, I need to pay 80000 RMB. But the previous fund was all paid by my credit card.
Kong After modifing my bank information illegaly, the platform gave no access to withdrawal and asked for margin.
At first, do mission 120000 After completing the mission, it was announced that the profit received was higher than the profit that the company had set. and let the compensation mission increase to 500000 of the next round of missions When finished, there are still 550000 final missions. Another time, at that time, the funds were no longer available. and force him to complete the mission until he can withdraw The company has borrowed 550000 until the mission is completed. Is not willing to do the last round like being forced to do And what should people who do not have money to return? If I don't return the portion borrowed from the company, I can't withdraw it. What should I do?