Unable to withdraw My mother has invested more than 1 million principal and earned more than 1 million yuan on the Jinlifeng platform for foreign exchange. When we wanted to withdraw, it told us that we had to recharge Vip of 300,000 to withdraw. We borrowed money and paid it. After 300,000 recharged Vip, I remitted it many times, and then it asked me to pay more than 160,000 taxes. Is it a scam? I have been asked to pay, but I can't withdraw it. Will the big platforms deceive people's hard-earned money?
Login & Account Access
Official site
www.kingston.com.hk...
Notice
Suspicious Operational Region
Account registration / opening
To open an account, start at the broker's official website and look for a button labelled Register, Open Account or similar. Because exact button names and flows vary, confirm the exact wording on the official site before proceeding.
A typical registration flow includes entering your full name, email address, phone number and creating a password; selecting an account type if prompted; and providing required identification and address documents for identity verification. Upload documents in the formats and sizes accepted on the site and complete any required declarations or agreements.
- Open the official Kingston site and select the registration option.
- Provide personal details and contact information.
- Choose an account type if the form asks you to.
- Upload identity and address verification documents when requested.
- Agree to terms and submit the application for review.
After submission, wait for verification. The site will usually notify you by email. If the broker requires additional information, respond promptly and follow any instructions in secure messages from the official site.
How to log in
Web sign-in generally requires visiting the official site and clicking the Login or Sign In button, then entering your registered email or username and password. If your account uses a client portal URL, ensure the domain matches the official web address before entering credentials.
For mobile access, many brokers provide a mobile-optimized web login or a dedicated app. Use the official website to find links to any apps and follow the app-store listing or the site’s instructions to sign in on mobile. If you install an app, only download it from the official source indicated on the broker’s website or from the platform app store.
- Visit the official Kingston login page.
- Enter your registered email/username and password.
- Complete any additional verification prompts such as SMS codes or 2FA if enabled.
- Use the 'remember me' option cautiously on personal devices only.
Forgot password / account recovery
If you forget your password, use the site’s password-recovery or Forgot Password link on the login page. The standard recovery flow sends a reset link or temporary code to your registered email address or phone number. Follow the instructions in the reset message to create a new password.
If you cannot access your registration email or phone, contact support for account recovery. Be prepared to verify your identity with official documents and respond to security questions. Do not share sensitive documents through unsecured channels; use the secure upload options provided on the official site when available.
- Click Forgot Password on the login page.
- Check your email (including spam/junk folders) for the reset link or code.
- Follow the link and set a new strong password.
- If email recovery fails, contact customer support and be ready to prove identity.
Two-factor authentication & login security
Enable two-factor authentication (2FA) if the broker offers it. Typical 2FA methods include SMS codes and authenticator apps. Using an authenticator app (e.g., Google Authenticator, Authy) is generally more secure than SMS.
Maintain safe-login habits: use a unique, strong password; avoid public Wi‑Fi when signing in; keep your device and browser up to date; and log out after using shared devices. Never disclose your password, 2FA codes or full security answers to anyone who contacts you unexpectedly.
To avoid phishing, always confirm the web address before entering credentials. The broker's official site begins with the domain shown in the guide callout above (kingston.com.hk). Look for the secure padlock in the browser address bar and verify the domain is correct. Do not follow links or attachments from unsolicited emails; instead, navigate to the site directly.
Common login problems & troubleshooting
Wrong credentials: re-check the email/username and password you are entering. If unsure, use the password reset flow. Remember that some systems are case-sensitive.
Account locked: repeated failed attempts may lock a login for a period or require additional verification. Wait for the lockout to expire or use the account recovery options. If a lock persists, contact support for assistance.
Verification pending: if your account is awaiting identity checks, login to the client portal to see any pending requests or check your registered email for instructions. Provide requested documents promptly to avoid delays.
Region or access issues: if you receive messages about regional restrictions or the site flags your location (for example, due to the warning shown above), you may be prevented from completing registration or trading. In such cases, contact support to clarify whether service is available in your jurisdiction and what alternatives exist.
- If login fails, try password reset first.
- Check email for verification or security notices.
- Clear browser cache or try a different browser/device if pages do not load.
- Ensure any VPN or proxy is not interfering with access; disable it temporarily to test.
Getting login/account support
For account or login help, use the official contact channels listed on the Kingston website. Support can guide you through password resets, verification issues and account reactivation steps.
The primary contact number listed for Kingston is +85222986200. You may also find secure messaging, a support form or a client portal contact option on the official site. When contacting support, provide your registered name and email and avoid sending full passwords over email or chat.
If you face unresolved problems, ask support to confirm any account status flags and request written confirmation of next steps. Keep records of the communications and the times you contacted support.
Official website: https://www.kingston.com.hk/en/
Contact number: +85222986200
Broker Overview
Kingston is presented under the company name 金利丰金融集团有限公司 and operates from Hong Kong. The group states an operating period of more than 20 years, indicating long-term presence in the market. The company's listed address is 香港中环皇后大道中99号中环中心72楼 and a primary contact number is provided for enquiries.
The broker is described as regulated, but public summaries here do not list the specific regulatory licenses or issuing authorities. Platform details, supported markets and execution models are not specified in the public facts available here, so prospective clients should review the official site for current product and platform information.
Licensing and regulation
Regulatory status is indicated as 'Regulated' in the available data, however the exact licenses or regulatory identifiers are not provided in this summary. If you need to confirm licensing or investor protections, consult the official website or request regulator reference numbers from the broker before opening an account.
Public dealer listing: https://www.wikifx.com/en/dealer/7491298683.html
Account Types
The broker does not publicly disclose specific account types or their trading conditions in the available summary. No account names, leverage levels, minimum deposits, spreads or commission details are listed here.
Many brokers offer multiple account tiers with varying minimum deposits, leverage and execution terms; since Kingston's public summary lacks these specifics, prospective clients should review the official website or contact support to obtain the exact account specifications, fees and conditions before funding an account.
Deposits & Withdrawals
Details of accepted deposit and withdrawal methods are not listed in the public summary. Standard practice is to fund your account via bank transfer, debit/credit card or electronic wallet where supported, and to complete identity verification prior to any funding or withdrawal. Always check the official site for which methods are available for your account and region.
| Method | Notes |
|---|---|
| Bank transfer | Common for larger deposits. Processing times and fees vary by bank and jurisdiction. |
| Card payments | Often available for faster funding; check limits and potential fees with the broker. |
| E-wallets | May be offered for convenience; availability varies by region and broker. |
If you need confirmation of acceptable methods, processing times or any fees, contact the broker via the official website or by phone at +85222986200. Always confirm withdrawal policies and identity verification requirements before initiating transfers.
Frequently Asked Questions
How do I open an account with Kingston?
Begin at the official website and use the registration or open-account option. Provide personal details, upload identity and address documents as requested, agree to the terms, and submit for verification. Confirm exact steps on the official site.
What should I do if I do not receive a verification email?
Check your spam and junk folders and ensure you provided the correct email during registration. If you still cannot find the message, use the site’s contact or support channels to request a new verification email or assistance. The broker's contact number is +85222986200.
Which deposit methods are supported?
The public summary does not list supported funding methods. Common options among brokers include bank transfer, card payments and e-wallets. Check the official site or contact support to confirm which methods Kingston accepts for your account and jurisdiction.
Where can I get official support for account or login issues?
Use the official website’s support channels or call the listed contact number: +85222986200. For secure assistance, provide your registered name and email and follow the broker’s instructions for identity verification.
Kingston Review
Blind date platform makes you deposit but refuses to let you withdraw My mother purchased more than 1 million principal on the foreign exchange platform and earned more than 1 million, totaling more than 2.2 million. She applied for withdrawal, but the customer service kept asking her to recharge VIP with 300,000. We could do nothing but borrowed money to recharge, but they still refused to let us withdraw but asked us to pay taxes, more than 160,000 . We have been fooled by various reasons, and paid a wide range of objects. I guessed that all the card numbers were bought. Now all the cash we own is stuck on the platform and cannot be withdrawn.
Account registration was straightforward and the desktop platform is clean and easy to navigate. Verification took longer than I expected (about 48 hours). Deposits by bank transfer cleared in 2 business days and withdrawals were processed in roughly 3 days. Live chat support was polite but sometimes slow to respond during busy hours.
Login worked fine most days but I got locked out once due to 2FA and had to email support; they resolved it same day. Mobile app can be buggy and has crashed a couple of times. Card deposits were instant (with a visible fee) and identity verification was completed in about 24 hours. Withdrawal waited in pending status longer than I liked but eventually went through.