I am opening this thread to document an unresolved withdrawal with IUX Markets and to ask whether other traders are currently experiencing the same pattern. For full transparency: I still have an active balance with IUX beyond this withdrawal. I am posting this publicly because six days of identical template replies, with no progression of any kind, is no longer something a private email exchange can resolve. --- **The Specific Pattern** Every email I have sent to support@iux.com over the past six days has returned the same template line — 'We are currently reviewing your case.' Each reply is missing all of the following: - No ticket progression or change of status - No compliance officer name or direct point of contact - No estimated completion date - No specific reason for the delay - No request for additional documents - No reference to any regulatory or compliance trigger Exposure 05-28
Login & registration
Official website
iux.com...
High Potential Risk
The broker's WikiFX Score has been lowered due to a high volume of unresolved client complaints.
Account registration / opening
Begin account registration from the broker's official site and confirm you are on the official iux.com domain before entering personal information. Typical regulated broker registration requires you to provide a valid email address, create a secure password, and submit personal details such as full name, date of birth and residential address. Prepare identity documents (passport or national ID) and proof of address (utility bill or bank statement) for the verification step; regulated brokers commonly require these documents to activate trading and withdrawal privileges.
- Open the official site (https://iux.com/en) and look for a Register, Sign up or Open Account button.
- Enter an email address you control and choose a strong password, then confirm the password.
- Complete the personal details form (name, address, phone).
- Upload identity document and proof of address when prompted for account verification.
- Agree to the terms and complete any required risk or suitability questionnaires.
- Fund the account to meet the minimum deposit for your chosen account type once verification is complete.
Exact field names and the order of steps can vary. If you encounter any on-screen guidance or verification requests, follow the instructions shown and retain copies of any confirmation emails or SMS messages you receive.
How to log in
To sign in on the web, open the official site and choose the Login / Sign in option. Enter the email address you registered with and your password, then submit. Many brokers present an optional or mandatory two-factor authentication step after the initial credentials; follow any additional prompts. On mobile, open the broker's official mobile app and use the app's Sign in screen with the same credentials.
- Web: go to https://iux.com/en and click Login. Enter your registered email and password, then submit.
- Mobile app: open the IUX app from your device, tap Sign in, enter credentials and complete any extra security checks.
- If you use multiple devices, ensure you sign out on shared devices and use strong unique passwords.
Forgot password / account recovery
If you forget your password, use the standard account recovery flow that nearly all brokers provide. Look for a 'Forgot password' or 'Reset password' link on the login page; clicking it will usually ask for your registered email and then send a password reset link. If you do not receive the email, check spam and junk folders and ensure you used the correct email address.
- Click the 'Forgot password' link on the login page.
- Enter your registered email; follow the instructions in the reset email to create a new password.
- If the reset email does not arrive, verify the email address you are using and check spam folders.
- If you cannot reset online or your account is locked, contact support for manual account recovery; expect to provide identity verification documents.
Two-factor authentication & login security
Two-factor authentication (2FA) significantly improves account security. If available, enable 2FA from your account security settings and use an authenticator app or SMS as offered by the platform. If the broker supports multiple 2FA methods, an authenticator app (e.g., Google Authenticator) is generally more secure than SMS. Store backup codes provided during 2FA setup in a safe place.
Always verify you are on the official domain (https://iux.com/en) before entering credentials. Look for a valid HTTPS connection and the correct domain name in your browser address bar. Never follow links from unsolicited emails or messages claiming to be from the broker; instead, navigate manually to the official site.
Common login problems & troubleshooting
Common problems include entering the wrong email or password, account lockouts after multiple failed attempts, pending identity verification that prevents trading, and regional access restrictions. For wrong credentials, attempt a password reset. If your account is locked due to failed attempts, wait the specified lockout period if shown, or contact support to request unlocking. If verification is pending, upload clear documents that meet the broker's requirements; missing or unclear documents are a frequent cause of delays.
- Wrong credentials: use the password reset flow; ensure you are using the registered email.
- Locked account: contact support or follow on-screen instructions to unlock.
- Verification pending: upload clear, valid identity and address documents as requested.
- Region/access issues: check whether access is restricted from your country and contact support for clarification.
Getting login/account support
If you need direct help, use the contact channels shown on the broker's official site. The phone number listed for the company is +230028216698; you can call this number for account or verification enquiries. The website also commonly provides a Help or Contact page and a support ticket form for written requests.
When contacting support, include your full name, the email address registered with the account, and a description of the problem. For security, be prepared to verify your identity before support agents discuss account-specific details. Keep records of any ticket numbers or support responses for follow-up.
Company website: https://iux.com/en
Company phone: +230028216698
Broker overview
IUX is operated by IUX Markets (MU) Ltd and is based in Mauritius. The company has been operating for around 5-10 years and is identified as a regulated broker. Public ratings show a WikiFX Score of 6.09; the score note indicates it has been lowered because of a high volume of unresolved client complaints.
The broker lists an office address at Ebene House, Hotel Avenue, 33 Cybercity, Ebene, 72201, Mauritius, and a contact phone number of +230028216698. Its profile highlights strengths and weaknesses across several rating categories, with higher marks for software and business and lower marks in risk control.
Licenses & warnings
IUX is described in the available data as regulated. Specific license identifiers are not provided here. The broker carries a 'High Potential Risk' warning in the available profile data and prospective clients should review regulatory and complaint history carefully before trading.
WikiFX dealer page: https://www.wikifx.com/en/dealer/2369722629.html
Account types
Raw
The Raw account offers maximum leverage up to 1:3000, a minimum deposit of $200, minimum trade size of 0.01 lots, spreads from 0.0 and a commission of $7 per lot. Information about supported EAs, account currency, depositing and withdrawal methods, or trading environment is not listed here; confirm these specifics on the official site before opening an account.
Pro
The Pro account provides maximum leverage up to 1:3000, a minimum deposit of $200, minimum trade size of 0.01 lots, spreads from 0.1 and no commission listed (commission $0.0). Details about deposit and withdrawal channels, account currencies and platform support are not provided and should be confirmed on the broker's site.
Standard
The Standard account shows maximum leverage up to 1:3000, a lower minimum deposit of $50, minimum trade size of 0.01 lots, spreads from 0.2 and no commission. As with the other account types, methods for depositing and withdrawing funds, base currencies and platform details are not listed here; verify the full terms on the official website.
Account features and exact specifications can change; always confirm the most current minimum deposits, spreads, leverage and fee structure on IUX's official site prior to funding an account.
Deposits & withdrawals
No specific depositing or withdrawal methods are provided in the available data. Common funding options offered by brokers include bank transfer, debit/credit card, and electronic payment systems; check the IUX website or ask support which methods are available for your region and which fees or processing times apply.
| Contact | Details |
|---|---|
| Company address | Ebene House, Hotel Avenue, 33 Cybercity, Ebene, 72201, Mauritius |
| Phone | +230028216698 |
Before making deposits, confirm withdrawal policies, minimum and maximum amounts, and verification requirements. If you need help with funding, use the broker's official contact channels and be prepared to provide identity verification for withdrawals.
FAQs
How do I open an account with IUX?
Start on the official website and use the Register / Open Account process. You will typically need to supply an email, personal details and identity documents, then complete verification before depositing and trading. Confirm the exact steps on the broker's site.
What is the minimum deposit for IUX accounts?
According to the available account information, the Standard account minimum deposit is $50, while the Pro and Raw accounts show a $200 minimum. Always verify current minimums on the official website before funding an account.
Who can I contact for login or verification problems?
Use the contact information on the broker's official website and the support or Help page. The company phone number listed in the available data is +230028216698. Be prepared to verify your identity when requesting account assistance.
Is IUX regulated and are there any warnings I should know?
IUX is described as regulated in the available data. The broker's WikiFX Score is 6.09 and the profile carries a 'High Potential Risk' warning due to a high volume of unresolved client complaints. Review regulatory disclosures and complaint history carefully and confirm license details on official sources.
IUX Review
Repeated “Missing Deposits” That never gets resolved – Major Red FlagThis is now the second time I am facing the same issue with IUX. My deposit was successfully debited and I provided full proof including UTR. Still, I received a standard response saying the funds were “not received” and I should check with my bank. Here is the serious concern: The exact same thing happened to me last year. At that time also, I was told the funds were “not received”. After multiple follow-ups, the amount was eventually credited. So the question is simple: If the funds were not received, how were they credited later? This shows a clear pattern — deposits are initially denied and only acknowledged after repeated follow-ups. For a financial platform, this is extremely concerning. Clients should not have to chase their own money after it has already been debited. I have full proof of transactions and communication. I strongly advise traders to be cautious with deposit withdrawal reliability. Exposure 03-20
I've never seen a platform as unique as this one—extremely low transaction fees, smooth order execution, and a top-notch mobile app. However: -Customer service is terrible, it's hard to chat with support -KYC takes 5-6 attempts to succeed -Deposits take 12 hours to process -Withdrawals take over 24 hours and are still in processing, plus they don't support Techcombank and Vietcombank (they support deposits but not withdrawals) Oh, and there's also a rate difference of over 400 VND between deposits and withdrawals.
Registration email: thanhtamphan1221@gmail.com Wallet ID: 1812431 Currently, I am trading at IUX. However, when I requested to withdraw money to my bank account, IUX stated that it would be processed within 24 hours, but it has been more than 24 hours and the money has not been transferred to my bank account. In the message notification board, it says that it is being reviewed. I contacted support, but I keep receiving requests to wait. I am very worried and afraid of losing money, and I don't know how long I have to wait. The withdrawal time was 17/12/2024 16:19 and until today, 19/12/2024, it is still under review.