Kong I’ve never encountered with such situation. I don’t know whether it is a scam.
Login & Registration
Official website
www.interactivebrokers.com.hk...
High Potential Risk
High Potential Risk
Account registration / opening
To open an account with a regulated broker such as Interactive Brokers Hong Kong Limited, begin at the official site listed above and follow their account opening link or 'Start Application' flow. The general steps used by most regulated brokers are: provide your personal and contact information, supply identification documents (for example a government ID and proof of address), choose account type and base currency where applicable, agree to the client agreement and disclosures, and complete any required regulatory questionnaires. Because account routing and entity used can vary by resident jurisdiction, read the instructions during the application and confirm which legal entity will hold your account before you submit.
- Open the official website and locate the account opening or 'Start Application' link.
- Complete the online application form with personal details and choose the account structure required for your residency.
- Upload required identity and address documents and any additional verification requested.
- Review and accept the terms, disclosures, and risk statements.
- Submit the application and wait for account verification and activation notice from the broker.
Processing times and exact document requirements vary by jurisdiction and by the legal entity used to open the account. If you are opening an account from outside Hong Kong, the application may be handled by a different Interactive Brokers entity; confirm these details during the application process.
How to log in
After your account is approved you will use the broker's standard login portal to access your account. Interactive Brokers provides a web-based Client Portal and downloadable/desktop and mobile trading platforms. On the web, open the official site and choose the Client Portal or Login link, then enter your registered username or email and password. On mobile, download the official app from your device's app store, then sign in with the same credentials used for the web portal.
If the broker offers single sign-on across platforms, the same login should provide access to account management, trading, funding and support resources. Always verify you are on the official domain before entering credentials.
- Web: Visit the official site, select Client Portal / Login, enter your username/email and password.
- Mobile: Install the official app from the App Store or Google Play, open the app and sign in with your registered credentials.
- Desktop: If using a desktop application, open the app and enter your account credentials as prompted.
Forgot password / account recovery
If you forget your password, use the 'Forgot Password' or equivalent link on the official login page to begin recovery. The common recovery flow sends a password reset link or code to your registered email address, or allows you to verify identity with secondary contact methods. Follow the prompts to create a new secure password. If you cannot access the registered email address, contact official support for identity verification and account recovery assistance.
Keep in mind that regulated brokers may require identity verification before allowing password resets or account access changes. This can include providing copies of identity documents or answering security questions set during registration.
Two-factor authentication & login security
Enable two-factor authentication (2FA) wherever possible to add a second layer of protection to your account. Brokers typically offer options such as an authenticator app (TOTP), SMS codes, or hardware tokens. Follow the prompts in your account security settings to enroll a 2FA method and store backup recovery codes securely.
Adopt safe-login habits: use a strong unique password, do not reuse passwords across sites, avoid logging in from public or untrusted Wi‑Fi, check the browser address bar to confirm the official domain before entering credentials, and keep the official app up to date. If you receive unexpected login prompts or password reset notices, treat them as potential phishing attempts and verify via the official site or support channels.
Common login problems & troubleshooting
Wrong credentials: Re-check your username and password for typing errors and ensure Caps Lock is not enabled. Use the password reset procedure if necessary.
Locked or suspended account: Multiple failed login attempts, missing verification documents, or compliance holds can result in temporary locks. Follow the on-screen instructions and contact support if the portal indicates a lock or suspension.
Verification pending: If your account is still under review, login may be limited until the broker completes identity and compliance checks. Prepare required documents and monitor your email for requests from the broker.
Region or access restrictions: Some services or platforms may be restricted by your country of residence. If the portal redirects you to a different entity or notifies you about different terms, read the notice and contact support for clarification.
- If login fails, try clearing browser cache, using a different browser, or the official mobile app.
- Ensure your account is verified and no pending document requests exist.
- If you suspect unauthorized access, change your password and notify support immediately.
Getting login/account support
If you cannot resolve login issues using the online help and recovery tools, contact the broker's official support. For InteractiveBrokers Hong Kong Limited, begin with the official website support pages and the contact phone number listed on this page. When contacting support, have your account details and identification ready to speed verification.
Official phone support (as listed in broker facts): +18666942757. For more channels and region-specific numbers, consult the official support or customer service pages on the broker's website.
Broker Overview
Interactive Brokers Hong Kong Limited operates from Hong Kong and has been active for over 20 years. The company presents itself as a regulated broker and is associated with a long-running broker brand serving global clients. The WikiFX Score shown for the dealer is 8.14, and the provider's influence level is listed as AAA. The broker's listed contact phone number is +18666942757 and its registered address is Suite 1512, Two Pacific Place, 88 Queensway, Admiralty, Hong Kong SAR.
The WikiFX score note indicates the broker's score was lowered due to a high volume of unresolved client complaints. Rating sub-indices include strong marks for License and Regulatory oversight, while Risk Control shows a low score in the provided data. Prospective clients should review these metrics alongside other research and the broker's own disclosures.
Licences & regulatory footprint
Licences associated with the brand as provided include multiple international permissions: NFA (United States derivatives trading), ASIC (Australia market making), FCA (United Kingdom market making), FSA (Japan market making), SFC (Hong Kong market making), and CIRO (Canada derivatives trading). These licence listings suggest the group operates under several regulated entities internationally; verify the exact license and regulated entity that will hold your account when you apply.
Source: WikiFX dealer page: https://www.wikifx.com/en/dealer/0001646186.html
Account Types
This broker does not publicly disclose specific account-type conditions in the provided data. Details commonly requested by traders — such as available account tiers, maximum leverage, minimum deposit, spreads, commissions, and accepted funding methods — are not listed here.
Account structures and available features frequently vary by client residency and by the legal entity used to hold the account. Before opening an account, review the official account specifications on the broker's website or contact the broker's support to confirm exact terms for your jurisdiction.
Deposits & Withdrawals
Specific deposit and withdrawal methods for this broker are not provided in the supplied facts. As with most global brokers, available funding options and processing times typically depend on your country of residence and the legal entity holding your account. Always check the official funding instructions in the Client Portal or the broker's funding pages for the exact list of accepted methods and any fees that may apply.
| Method | Notes |
|---|---|
| Bank transfer / Wire | Commonly accepted; processing times and bank details depend on the entity and currency. |
| Debit/Credit card | Often available for initial deposits or smaller amounts; availability varies by jurisdiction. |
| Electronic wallets | Some brokers support e-wallets or local payment providers; check the official funding page for current options. |
For precise instructions, minimums, withdrawal limits and any fees, sign in to the official Client Portal or contact the broker via the official website and the support phone number listed on this page.
Frequently Asked Questions
How do I start an application with Interactive Brokers Hong Kong Limited?
Begin at the broker's official website and use the account opening or 'Start Application' link. Complete the online form, upload identity and address verification documents, accept the client agreements, and await account verification. Confirm which legal entity will hold your account during the application process.
What should I do if I cannot log in to my account?
First try the password recovery link on the official login page. If that fails, ensure your account is verified and there are no compliance holds. Clear browser cache or try the official mobile app. For unresolved issues, contact the broker's support using the official site or the phone number provided on this page.
Are deposit and withdrawal methods listed here?
No. Deposit and withdrawal specifics are not included in the supplied facts. Common funding methods include bank wires, cards, and e-wallets, but availability depends on your jurisdiction and the legal entity. Confirm exact methods and any fees in the Client Portal or on the broker's official funding pages.
Is the broker regulated?
The provided facts list the broker as 'Regulated' and include a set of international licences attributed to the group. Verify which specific licence and regulated entity will apply to your account during the application, and consult official regulatory registries or the broker's disclosures for confirmation.
InteractiveBrokers Review
Kong The platform gives no access to withdrawal with excises including wrong bank information, inadequate credit score and even unpaid individual tax. I have paid all fees, but the withdrawal is still unavailable.
The chart was manipulated. I wanted to make the withdrawal, while IB gave no access to it, suffering huge losses.
Kong According to the requirements, I submitted a lot of documents. They froze and closed my account on the grounds that my account was not compliant. I went to withdraw the remaining funds and confirmed the withdrawal over the phone. Until now, customer service, all consultation forms, and emails have not been replied to. It's really disappointing. This is how they treat us Chinese customers on such a big platform.