I registered as an IG Group user on August 29, 2025, and attempted to deposit funds for trading a few days later. Although I incurred some initial losses, all trading and fund transfers proceeded smoothly. On October 28, 2025, I suddenly found myself unable to trade using any of my accounts or withdraw funds from any of them. At that time, my account balance stood at $108,208.70. When I raised concerns with IG Group's customer service department, they cited a compliance review and asked me to wait patiently. I did not believe my account had any issues, and I had not received any inquiries from IG regarding my account. Naturally, I was willing to cooperate with any requests. However, I was left waiting indefinitely. After one month of waiting, on December 3, 2025, I received the following email: The relevant department had deducted a substantial amount of $271,373.40 from my account balance (currently standing at -$163,164.70). According to IG's email, I had violated the Customer Agreement, and my orders were deemed trading errors. They deducted all trading profits and volume rebates accrued since October 21, 2025, on that same day. Request: Return all deducted funds and allow me to withdraw my funds.
Login & Registration
Official website
www.ig.com...
Warning
High Potential Risk
Account registration / opening
To open an account with a regulated broker such as IG, start on the official website listed above. Look for an option labelled Register, Create account or Join and follow the on‑screen form. You will typically be asked to provide full name, date of birth, residential address, contact details and a valid email address.
Most regulated brokers require identity and address verification before trading. Expect to upload a government ID (passport, national ID or driving licence) and a proof of address (utility bill, bank statement). Complete any suitability or knowledge questionnaires truthfully when prompted. Exact steps and required documents can vary by jurisdiction; confirm the precise requirements on the official site.
- Open the official site and choose Register / Join.
- Enter personal details and contact information.
- Verify your email address using the link sent to your inbox.
- Upload ID and proof of address if requested.
- Complete any account profile or suitability questionnaires.
- Fund the account when verification is complete.
How to log in
On the web: open the official site and select the Login or Sign in option. Enter your registered email address or username and your password, then submit the form. If the site offers a 'trusted device' or 'remember me' option you may choose it only on a private device.
On mobile: install the broker's official mobile app from the platform store recommended by the broker (confirm the exact app name on the official site). Launch the app, choose Sign in, and enter the same credentials you use for the web platform. If you prefer a mobile web session, visit the official URL in the device browser and follow the web login flow.
- Web login: official site → Login → enter email/username and password → submit.
- Mobile app: open official app → Sign in → enter credentials → submit.
- If offered, enable device-level biometric login after first successful sign in for convenience.
Forgot password / account recovery
If you cannot sign in because you forgot your password, use the 'Forgot password' or password reset link on the login page. You will normally be asked to supply the email address or username associated with the account; the broker will send a password reset link or temporary code by email. Follow the instructions in that message to set a new password.
If you cannot reset the password because you no longer have access to the registered email or additional verification is required, contact the broker's support team and be prepared to verify your identity with documents. Keep copies of the ID you used when opening the account to speed recovery.
Two‑factor authentication & login security
If two‑factor authentication (2FA) is available, enable it to improve account security. Common 2FA options used by brokers include an authenticator app (time‑based one‑time passwords), SMS codes to a verified mobile, or email codes. Follow the broker's 2FA setup flow in security or account settings to register your chosen method.
Adopt safe login habits: use a strong, unique password; avoid reusing passwords from other services; log out on shared devices; and keep your operating system and browser or app up to date. To avoid phishing, always check that the page's URL matches the official site (start with the official domain https://www.ig.com/en) and that the connection is secure (HTTPS). Never follow login links received in unsolicited emails—open your browser and navigate manually to the broker's official site.
Common login problems & troubleshooting
Incorrect credentials: if your username, email or password are rejected, recheck for typos and check whether Caps Lock is on. Use the password reset link if necessary. Multiple failed attempts can lead to a temporary lockout on many platforms.
Locked account or verification pending: regulated brokers often lock accounts pending identity verification or after repeated failed login attempts. If your account is locked, follow the unlock instructions shown on the site or contact support and provide requested identity documents.
Browser and device issues: clear the browser cache and cookies, try a different browser or use a private/incognito window. Ensure JavaScript is enabled and that any security extensions are not blocking the login flow. On mobile, update or reinstall the official app if it fails to authenticate.
Region or access restrictions: some services vary by country. If you are travelling or have recently moved, your login may be flagged for review. Check any email from the broker for steps to confirm your identity and resolve access issues.
Getting login/account support
For account or login problems that you cannot resolve yourself, use the broker's official support channels accessible from the official website above. Look for a Help, Support or Contact page that lists live chat, email, regional phone numbers and support hours. When contacting support, have your account details and identity documents ready to speed resolution.
Because regional phone numbers and support hours vary, consult the official site for the most current contact details rather than relying on third‑party pages. Do not share passwords or full security codes over email or chat—only provide the documentation explicitly requested for identity verification.
Broker Overview
IG is a broker based in the United Kingdom with an operating history that spans more than 20 years. The company is presented as regulated and operates from an office address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. The firm reports a small employee base in the provided facts and the WikiFX Score shown is 8.26.
The WikiFX data notes that the broker's score has been lowered due to a high volume of unresolved client complaints. The broker's internal rating index shows strong marks for Regulation (9.59), License (9.57) and Software (9.86), with a lower score recorded for Business (8.00) and Risk Control (0.00). Influence level is listed as AAA in the provided information.
IG lists trading instruments including foreign exchange, precious metals and CFDs and offers multiple account types. For the latest and full regulatory and licensing disclosures, and to confirm services in your jurisdiction, visit the official site linked below.
Source: WikiFX dealer page - https://www.wikifx.com/en/dealer/0001473583.html
Account Types
Standard account
The Standard account is shown with a trading environment marked 'B', maximum leverage of 1:200 and no minimum deposit requirement. The stated minimum spreads include EURUSD 0.6 and Gold 0.3. Minimum trade sizes are 0.1 and 0.01 on MT4. Trading instruments listed for this account include foreign exchange, precious metals and CFDs.
DMA account
The DMA account is also listed with trading environment 'B' and a maximum leverage of 1:200. It shows no minimum deposit requirement and a minimum spread entry presented as EURUSD/0.142. Minimum trade sizes are 0.1 and 0.01 on MT4. Available instruments include foreign exchange, precious metals and CFDs.
Account names, features and exact terms can vary by region. Confirm the precise specifications, trading conditions, available platforms and any commissions or funding methods on the broker's official website before opening an account.
Deposits & Withdrawals
The provided facts do not list specific deposit or withdrawal methods. Many regulated brokers commonly accept bank transfers, debit/credit cards and a selection of electronic payment methods; processing times and fees vary by method and by country. Always confirm the exact options, processing times and any fees on the broker's official funding page.
| Common method | Typical notes |
|---|---|
| Bank transfer | Often used for larger sums; may take several business days. |
| Debit/credit card | Faster deposits; withdrawals may require a bank transfer for AML reasons. |
| E‑wallets / third‑party services | Availability varies by broker and region; check terms on the site. |
Before funding an account, verify accepted currencies, minimum amounts, fees and withdrawal limits on the official site. Keep records of transfers and use methods in the account holder's name to avoid delays during verification or withdrawal.
FAQs
How do I register for an account with IG?
Begin on the official website and follow the Register or Join flow. You will be asked for personal details and to verify your email. Most brokers require identity and address documents before full trading access is granted. Refer to the official site for exact steps and required documents.
What account types does IG offer and what are their key features?
The provided information lists a Standard account and a DMA account. Both show a trading environment 'B', maximum leverage of 1:200 and no minimum deposit requirement. The Standard account lists typical minimum spreads (EURUSD 0.6, Gold 0.3) and minimum trade sizes of 0.1 and 0.01 on MT4. The DMA account lists a minimum spread entry EURUSD/0.142 and the same minimum trade sizes. Confirm current terms on the official site.
Is IG regulated?
The broker's regulatory status in the provided facts is 'Regulated' and the company is based in the United Kingdom. For complete, current licensing and regulatory details, check the broker's official disclosures on their website.
What should I do if I cannot log in to my account?
First check for typos and use the password reset link on the login page. If that does not help, clear your browser cache, try a different browser or device, or use the broker's mobile app. If your account is locked or verification is pending, contact the broker's support through the official website and be prepared to provide identity documents.
IG Review
Kong Scam platform, constantly delaying withdrawals, and now they're shutting down accounts without releasing funds. This must be exposed!
I deposited fund in IG , while the fund is yet to be transferred into MT4.
I cannot withdraw funds. Rp 42,000,000 is forfeited. When I wanted to withdraw, there were many reasons given.