Arabia On 6/11/2024, I had about 16 thousand in my account, and I had a gold purchase transaction and a few other transactions. I knew and saw that the price was dropping, so I decided to support my account with 15 thousand to prevent it from closing. I tried to deposit 3 thousand in stages, but the company's website had an issue. I always deposit with this card, which is a Visa card. The company's website had a logo of a palm tree and a safe, but they updated the site without informing anyone. I contacted the employee I registered through, and he told me there was a deposit issue and suggested I try another card. I tried, but the same problem occurred, even though I always deposit with this card without issues. I had Exness open to deposit, and I had several transfers. A company employee assisted me and gave me a deposit link, telling me to try depositing 800. I deposited with the same card, but the deposit was delayed. I informed him after half an hour, and he said it was a manual deposit. I asked how it could be manual, and he said it was temporary until the issue was resolved. The deposit was delayed for more than 60 minutes. I told him, 'How can a big company have delayed and manual deposits?' Later, when I sent an email and told them, 'You have a deposit issue, updated your website without informing anyone via email or anything, and caused me a loss,' the employee said, 'This issue is from your card and the bank itself.' I replied, 'How is it from the bank? I was depositing with you, and before it was a manual deposit...'
Login & Registration
Official website
www.icm.com...
High Potential Risk
The broker's WikiFX Score has been lowered due to a high volume of unresolved client complaints.
Account registration / opening
To open an account with any regulated broker you should start from the official website URL shown above. Look for a button or link labeled Register, Open Account or similar and follow the on-screen form. Typical registration collects your name, email, phone number, and date of birth; you will usually need to create a password and accept the platform's terms and privacy policy.
After submitting basic details you will normally be asked to verify your identity and address before live trading is allowed. Verification commonly requires a government ID (passport or national ID) and a recent proof of address (utility bill or bank statement). Choose your account type during registration (for example CENT, ICM Zero or ICM Direct) if the broker asks you to do so.
- Open the official website and click the Register/Open Account link.
- Provide personal details and set a secure password.
- Confirm your email address via the verification link sent by the broker.
- Upload identity and address documents when prompted to complete verification.
- Select the account type and currency if required, then fund the account once verification is approved.
How to log in
To sign in on the web, open the broker's official site and click the Login or Sign In link. Enter your registered email/username and password and submit. On successful authentication you will reach your client area or trading platform dashboard.
For mobile access use the broker's official mobile application or the mobile website. Open the app, tap Sign In and supply the same credentials used for the web login. If the broker offers a dedicated app, install it only from official app stores or the broker's website to avoid malicious copies.
- Web: Visit the official site → click Login → enter email/username and password → submit.
- Mobile app: Install from official store → open app → enter credentials → sign in.
- If you use multiple devices, consider logging out on shared devices after each session.
Forgot password / account recovery
If you forget your password, use the Forgot password or Reset password link on the login page. That flow typically asks for your registered email address and sends a reset link or a one-time code. Follow the emailed link to set a new password; ensure the reset email comes from the broker's official domain.
If email-based recovery is not available or you no longer have access to the registered email/phone, contact the broker's support team. Be prepared to confirm identity using the information and documents you supplied at registration (ID, proof of address, account number or recent transaction details).
- Use the 'Forgot password' link on the login page to start a reset.
- Check spam/junk folders for the reset email.
- If you cannot reset by email, contact support and provide identification documents.
Two-factor authentication & login security
If the broker offers two-factor authentication (2FA), enable it to add a second layer of security. Typical 2FA options include an authenticator app (TOTP) or SMS codes. Using an authenticator app is generally more secure than SMS because it is less susceptible to SIM swapping.
Follow security best practices: choose a strong unique password, enable 2FA if available, keep your devices patched, and avoid logging in over public or unsecured Wi‑Fi. Always check the browser address bar for the correct domain (https://www.icm.com/) and the padlock icon before entering credentials to avoid phishing sites.
- Prefer an authenticator app over SMS for 2FA when possible.
- Use a password manager to generate and store strong passwords.
- Verify the site domain and SSL certificate before entering login details.
Common login problems & troubleshooting
Wrong credentials: recheck your email/username spelling and password case. Use the password reset flow if you cannot recall the correct password. If multiple failed attempts lock your account, follow the broker's unlock process or contact support.
Verification pending: if KYC/verification is incomplete, some accounts are restricted from logging into trading services. Upload the requested documents and wait for confirmation from the broker's verification team; processing times vary.
Region or access issues: if access is blocked from your country, the broker or local regulation may restrict service. Check the broker's terms or contact support for clarification. Use the official website only; do not use third-party mirrors that may be fraudulent.
- If your account is locked after failed logins, follow the account unlock instructions or contact support.
- If verification is pending, upload clear documents and monitor your email for requests.
- For geographic access restrictions, verify your eligibility with support.
Getting login/account support
Use the broker's official support channels listed on the website for account and login problems. When contacting support, provide your account ID or registered email and a clear description of the issue; attach screenshots where helpful. Avoid sharing sensitive credentials in chat or email.
ICM.com contact information listed in broker facts includes the phone number +97144294500. Use the official website's Help Center or Support pages for other contact options and to verify the phone number before calling.
- Have your account ID and identification documents ready when contacting support.
- Confirm support contact details on the official website before calling or emailing.
- Do not send passwords or full authentication codes to support staff.
Broker Overview
ICM.com is presented under the company name ICM Capital Limited and is associated with an address at Level 30, 122 Leadenhall Street, London EC3V 4AB, United Kingdom while the broker facts list the country as Mauritius. The broker has been operating for roughly 5-10 years and is described as regulated in the available data.
Public rating indicators show a WikiFX Score of 2.43. The score note explains that the rating has been lowered due to a high volume of unresolved client complaints. Category scores show strengths in Software (9.38) and Business (7.87) while License and Risk Control categories are rated at 0.00 in the available summary.
The broker offers multiple account types and a range of trading instruments across forex, metals, oil, spot, crypto and various CFDs. If you are considering trading, review the platform and regulatory documents on the official website and contact support to resolve any pre-opening questions.
Source: WikiFX dealer page for ICM.com — https://www.wikifx.com/en/dealer/0001763573.html
Account Types
CENT
The CENT account offers maximum leverage up to 1:200 and a minimum trade size from 0.01 lots. Trading instruments listed for this account include Forex, Metals, Oil, Spot and Crypto. Other specifics such as minimum deposit, spreads and deposit/withdrawal methods are not provided in the available facts; confirm exact conditions on the official website before funding an account.
ICM Zero
The ICM Zero account also lists maximum leverage of 1:200 and a minimum trade size of 0.01 lots. This account shows a commission structure of $7 per round lot and provides access to trading instruments including Forex, Metals, Futures, Shares, and Cash CFDs. Details on minimum deposit and spreads were not supplied in the provided data.
ICM Direct
The ICM Direct account indicates maximum leverage up to 1:200 with a minimum trade size of 0.01 lots. Available instruments are listed as Forex, Metals, Oil, Spot and Crypto. Specifics such as commissions, minimum deposit and payment methods are not included in the facts shown here.
Account features and exact financial conditions can change; always confirm current minimum deposits, spreads, commissions and accepted payment methods on the broker's official site prior to opening or funding an account.
Deposits & Withdrawals
The provided broker facts do not list specific depositing or withdrawal methods and fees. In general, brokers typically offer a mix of bank transfer, debit/credit card and electronic wallet methods, and may require account verification before processing deposits or withdrawals. Always confirm which methods are supported, any processing times, limits and fees on the broker's official Cashier or Payments page.
| Typical Method | Notes |
|---|---|
| Bank transfer | Common for larger transfers; can take several business days and may incur bank fees. |
| Debit / Credit card | Usually faster for deposits; card withdrawals depend on broker policy and card issuer. |
| E-wallets | Options like Skrill or Neteller are often quicker, but availability varies by broker and country. |
Before you deposit, confirm the accepted payment methods, minimum deposit amounts, fees and processing times on the official site. If you have questions about a pending withdrawal, contact support and provide your account reference and any transaction IDs.
FAQs
What is ICM.com's regulatory and risk status?
The broker facts describe the regulatory status as 'Regulated'. The WikiFX Score is 2.43 and the score note states the rating has been lowered due to a high volume of unresolved client complaints. For details about specific licences and the scope of regulation, consult the broker's official compliance and legal pages.
How do I choose between CENT, ICM Zero and ICM Direct accounts?
Account choice depends on your trading needs. CENT and ICM Direct list leverage up to 1:200, minimum trade size 0.01 and instruments including forex, metals, oil, spot and crypto. ICM Zero also lists 1:200 leverage and 0.01 minimum trade size but specifies a commission of $7 per round lot and includes futures, shares and cash CFDs. Review spreads, minimum deposits and intended instruments on the official site to pick the best fit.
What if I can't find the minimum deposit amount?
Minimum deposit amounts were not provided in the available facts. Many brokers publish minimum deposit requirements on their account comparison or Cashier pages. Check the official website or contact support to obtain the current minimum deposit for the account type you intend to open.
How can I contact support for urgent issues?
Use the official support channels listed on the broker's website. The broker facts include a contact number: +97144294500. Verify contact details on the official site before calling, and be ready to provide your account ID and relevant documents for identity verification.
ICM.com Review
My account is 101338. A few days later, I decided to open an account and made a Webmoney deposit of $ 61.00. And I've been trying to withdraw for a few days now and I can not. I do not see the option of withdrawal via Webmoney. I have tried all the options that appear and my withdrawal is always rejected. this is absurd. The company does not prove to be serious. For it gives me no explanation as to why withdrawal is being rejected. I want my money. I demand this. I look forward to a position of you with urgently.
Kong China I was asked to perfect information again.The customer service told me that my bank card number was wrong, which would affect my credit score, leading to unavailable withdrawal.I need to make up 20 score, with 15000 RMB for per score.I was forced to add 300000 RMB before the end of the month.Otherwise, they threatened that my account would be canceled.
Kong China Every withdrawal is rejected! Every withdrawal is rejected!