FXPesa

Login & Account access

Account registration / opening

To open a live account you normally begin on the broker's official site and complete the online application form. Expect to provide contact details, personal information and proof of identity and address as part of standard regulatory checks. The broker will use these documents to complete appropriateness and verification checks required for a trading account.

After submitting your information you will usually receive an email with access codes or instructions to open a client portal. Some brokers allow immediate demo access while live accounts remain pending until document verification is complete. Follow any confirmation links in the email and upload any requested documents from the client portal to avoid delays.

1. Open the official FXPesa site and select the option to open an account.
2. Fill in personal details, contact information and trading experience as requested.
3. Upload proof of identity (e.g. passport or national ID) and proof of address (utility bill or bank statement).
4. Wait for verification and follow any email instructions to activate the client portal.
5. Make your first deposit from the available funding methods to start trading live.

How to log in

Once your account is open you will use the credentials provided (login ID and password) to sign in to the client portal on the broker’s website. The client portal is the central place to view account details, fund your account, and obtain platform login details.

If you trade with MetaTrader 4, open the MT4 application on your device, choose 'Login to Trade Account' and enter the account number, password and server details supplied in your client portal or in the welcome email. On mobile, open the MT4 app, choose 'Login' and enter the same credentials.

1. Web: go to the official site, click Login or Client Portal, enter your registered email/ID and password, then submit.
2. Desktop MT4: open MT4, go to File > Login to Trade Account (or use the login box) and enter account number, password and server.
3. Mobile MT4: open the MT4 app, select Login to an existing account, find the broker server and enter your account details.

Forgot password / account recovery

If you forget your password use the 'Forgot password' or 'Reset password' link on the broker's login page or client portal. The usual process sends a password reset link or temporary code to your registered email address. Follow that link to set a new password and, if required, re-enter additional verification details.

If email-based recovery is unavailable or you cannot access your registered email, contact the broker's support team and be prepared to verify your identity with documents used during account opening (ID, proof of address) and answer security questions. For security, expect account reactivation to require identity checks rather than simple phone verification.

Two-factor authentication & login security

Many brokers offer or recommend enabling two-factor authentication (2FA) to secure login. If 2FA is available, enable it in your client portal and link it to an authentication app or mobile number. 2FA adds a second verification step beyond the password and greatly reduces the risk of account compromise.

Good login security habits include using a unique, strong password, enabling any available 2FA, keeping your email account secure, and checking the browser address bar for the correct domain before entering credentials. Avoid using public Wi‑Fi for account access and be cautious about saving passwords on shared devices.

Common login problems & troubleshooting

Wrong credentials: Double-check you are using the correct login ID (some brokers send a numeric account number) and the associated password. If unsure, use the password reset flow rather than repeatedly guessing to avoid lockouts.

Locked or suspended account: Repeated failed logins or suspicious activity can lead to temporary locks. Contact support to confirm the reason and follow identity-verification steps to restore access.

Verification pending: If your documents are under review you may have limited access until verification completes. Upload clear, legible copies of the required documents via the client portal and monitor your email for confirmation.

Region or access issues: Some services or funding channels may be restricted by location. If you cannot access the portal from your region, try a secure network or contact support for guidance. Never use untrusted third-party services to bypass regional limits.

1. If login fails, reset your password via the official portal.
2. If the account is locked, contact support rather than attempting numerous retries.
3. If verification is pending, upload clear documents and wait for confirmation.
4. If you suspect fraud, change passwords and notify broker support immediately.

Getting login/account support

For account or login help use the broker's official support channels listed on the website and in your client portal. Keep your account details and verification documents ready to speed up assistance.

Official contact number (from broker facts): +254730676002. Use the client portal support forms or the published phone number to open a support ticket or request telephone assistance. Confirm any support email addresses or additional contact channels on the official website before sharing sensitive information.

Broker overview

EGM Securities Limited operates as FXPesa and is based in Kenya, serving retail traders from its RiverFront office in Westlands. The brand has been operating for roughly five to ten years and is presented as a regulated broker. Contact and account support are available through the broker's published phone number and official website.

On independent scoring, the broker shows a mixed profile: the overall score is 2.49 with higher subscores in Business and Risk Control and lower marks in License, Regulatory and Software categories. These indices indicate areas where prospective clients may want to review documentation and platform details closely before trading.

Licences & regulatory notes

The broker lists credentials including a CMA Regulated Kenya Forex Execution License (STP). Additional entries in public summaries reference user reviews and regulation checks. Always confirm current licensing and regulatory status directly on the broker's official website or with the relevant regulator.

Account Types

Standard

The Standard account offers leverage up to 1:400 and lists a minimum spread of 1.4 pips. Commission is stated as $0. Deposit and withdrawal channels include VISA, MasterCard, Skrill and Neteller as noted for this account type.

Premier

The Premier account provides leverage up to 1:400 with spreads advertised from 0.0 and a minimum deposit of $100. Trading on the Premier account incurs a commission of US$3.5 per lot per side. Deposit and withdrawal methods available for this account include VISA, MasterCard, Skrill and Neteller.

Account conditions, spreads and available instruments can vary over time and by jurisdiction. Confirm exact specifications, any regional differences and up-to-date pricing on the broker's official site or within the client portal before opening an account.

Deposits & Withdrawals

FXPesa lists common electronic payment methods for funding and withdrawals. Payment channels referenced in account descriptions include Visa and MasterCard, as well as e‑wallets such as Skrill and Neteller. Availability of each method may depend on your account type and country of residence.

Before making a deposit, check the client portal for the full list of accepted methods, any currency options, minimum deposit amounts and potential fees. For withdrawals, expect the broker to require the same or verified beneficiary channels and to follow regulatory anti‑money‑laundering procedures.

Frequently asked questions

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