FOREX.com

Years: 20+ years Country: United States Full name: GAIN Global Markets, Inc. Status: Regulated

Login & Registration

Official website www.jiasheng-fx.com...
Risk High Potential Risk

Account registration / opening

To open an account with FOREX.com start at the broker's official website listed above. Most regulated brokers follow a similar multi-step process: choose to create a live account (or a demo account if offered), provide a valid email address, create a secure password and complete a short online application form that asks for basic personal information.

As part of standard regulatory requirements you will usually be asked to submit identity verification documents such as a government-issued photo ID and proof of address. The verification may be performed automatically or reviewed by compliance staff; the account will typically remain restricted from trading until verification is approved. Any required initial deposit amount and the available account types should be confirmed on the official site during or after registration.

  1. Open the official site and find the option to register, sign up or open an account.
  2. Enter your email and choose a strong password, or follow the on-screen prompts if an account type selection is required first.
  3. Complete the personal information form and submit identity and address verification documents when requested.
  4. Confirm your email address if you receive a verification link, and wait for account verification to complete before funding or trading.

How to log in

Signing in to your FOREX.com account typically requires the username or email you registered with plus your password. On desktop, navigate to the broker's official website and choose the login or sign-in option. Enter your registered email/username and password, then follow any on-screen prompts to access your account dashboard.

For mobile access, open the broker's mobile site or the broker's official mobile application if available, and use the same credentials. Many brokers also offer a 'remember me' option on private devices to speed subsequent logins; avoid using that on shared or public computers.

  1. Go to the official website or open the broker's mobile app.
  2. Select the Login / Sign In option.
  3. Enter your registered email/username and password.
  4. Complete any additional verification step shown (for example, a 2FA code) to reach your account dashboard.

Forgot password / account recovery

If you forget your password use the broker's password recovery link on the login page. The standard recovery flow sends a password-reset link to your registered email address or sends a verification code to your phone. Follow the instructions in that message to set a new password.

If the automated reset does not work (for example, you no longer have access to the registered email or phone), you will usually need to contact account support and provide identity documents to recover access. Keep copies of the ID used at registration and be prepared to verify details such as date of birth and recent account activity when speaking with support.

  1. Click the 'Forgot password' or similar link on the login page.
  2. Enter your registered email; open the received email and follow the reset link.
  3. If you don't receive an email, check spam folders and email filters, then request another reset.
  4. If you cannot use the automated method, contact support and be ready to verify your identity.

Two-factor authentication & login security

Two-factor authentication (2FA) importantly reduces the risk of unauthorized access. If available, enable 2FA in your account security settings. Common 2FA methods used by brokers include an authenticator app (TOTP), SMS codes or email codes. If you enable 2FA, store backup codes in a secure location in case you lose access to your authentication device.

Practice safe-login habits: choose a strong, unique password; avoid re-using passwords across services; enable device-level protections such as biometric locks or PINs on mobile devices; and install updates for your operating system and browser. Only use the official website URL shown above and verify the address bar shows HTTPS and the correct domain before entering credentials.

  1. Enable 2FA (authenticator app or SMS) if offered by the broker.
  2. Use a strong, unique password and consider a password manager.
  3. Verify the site domain and HTTPS before entering credentials to avoid phishing.
  4. Do not share your login details or 2FA codes with anyone.

Common login problems & troubleshooting

Wrong credentials: Re-check spelling and case sensitivity for email/username and password. Use the password reset flow if necessary. Locked accounts: Multiple failed attempts can temporarily lock access; wait the suggested lockout period or contact support to unlock the account. Verification pending: If you recently submitted KYC documents your account may be restricted until the compliance review completes — check your email for verification status updates.

Email or SMS not received: check spam/junk folders, ensure your mailbox is not full, and confirm the phone number on file is correct. Browser or app issues: clear the browser cache, enable cookies, try a private/incognito window, or reinstall and update the mobile app. Regional access: some services may restrict access by country; if you suspect a region-based block, contact support for guidance.

  1. If login fails repeatedly, use password reset and then clear browser cache if problems persist.
  2. If account is locked or verification is delayed, prepare your ID documents and contact support.
  3. For app errors, update or reinstall the app and ensure your device OS is current.
  4. If you suspect phishing, do not enter credentials and contact support immediately.

Getting login/account support

For account or login issues, use the official support channels listed on the broker website. FOREX.com lists a contact number you can use to reach support: +19083150653. When contacting support be ready to verify your identity using the details you supplied at registration.

Keep records of support ticket numbers and any emails you receive. If the problem is time-sensitive (for example, a locked trading account during volatile markets), state the urgency and ask for estimated resolution times. Always confirm details such as official support email addresses or phone numbers on the broker's website before sharing personal information.

  1. Visit the official website for support contact forms and live chat if offered.
  2. Call the listed support number: +19083150653 for direct assistance.
  3. Have your account ID and identity documents ready to speed resolution.

Source: Broker website and provided broker data. Confirm exact steps and security options on the official site before proceeding.

Broker Overview

FOREX.com is operated by GAIN Global Markets, Inc. and is based in the United States. The entity has been operating for 20+ years and is presented as a regulated broker. The broker's WikiFX Score is 8.27; WikiFX notes that the score has been lowered due to a high volume of unresolved client complaints. FOREX.com lists an operating address in Warren, New Jersey and a contact number for customer inquiries.

The broker offers multiple account types and supports MetaTrader 5 alongside other account formats. The trading environment listed in the provided data is 'AAA', and a high 'Software' rating appears in the rating index while 'Risk Control' shows a low value in that index. The company size in the provided data indicates 14 employees and an influence level rated 'AA'.

Licenses and regulation

The provided broker data lists multiple regulatory licenses associated with the brand, including NFA (United States), ASIC (Australia), FSA (Japan), CYSEC (Cyprus), CIRO (Canada), FCA (United Kingdom) and MAS (Singapore). Regulation and license details can vary by legal entity and jurisdiction; confirm which license applies to your account and country on the official site before opening an account.

Source: WikiFX dealer page for this broker: https://www.wikifx.com/en/dealer/0001378443.html

Account Types

MetaTrader 5

The MetaTrader 5 account is listed with a trading environment rated 'AAA' and offers spreads from as low as 1.0. Deposit methods shown for this account include Neteller and Skrill. Withdrawals are referenced by code '(3)' in the provided data. Commission is listed as None, and available trading instruments include Forex, Indices, Commodities and Stock CFDs.

RAW Spread

The RAW Spread account also shows a trading environment of 'AAA' and offers spreads from as low as 0.0. Deposit methods shown include Skrill and Neteller. This account charges a commission of $5 USD per $100k USD traded. Other fields such as minimum deposit and maximum leverage were not provided in the supplied data.

Standard

The Standard account is listed with a trading environment of 'AAA' and spreads from as low as 0.8. Deposit methods shown for this account include Neteller and Skrill. Commission is listed as None, and trading instruments include Forex, Indices, Commodities and Stock CFDs.

Account summaries are based on the provided broker data. Confirm exact specifications such as minimum deposit, maximum leverage, execution type and supported instruments on the broker's official website before opening an account.

Deposits & Withdrawals

The provided account data lists Neteller and Skrill as depositing methods for multiple account types. Withdrawal methods are referenced in the data as '(3)' but are not expanded into human-readable labels in the supplied facts. Typical broker deposit and withdrawal flows require a verified account before processing withdrawals and may include e-wallets, bank transfers and card methods — verify the exact options and any fees on the official site.

MethodNotes
NetellerListed as a depositing method in the broker data.
SkrillListed as a depositing method in the broker data.
Withdrawal methodsListed as '(3)' in the provided data — check the official site for a detailed list and any withdrawal limits or processing times.

Always confirm accepted currencies, minimum deposit amounts, processing times and any fees on the official website. Use verified payment accounts in your name to avoid delays with withdrawals and follow the broker's KYC requirements to ensure timely processing.

FAQs

How do I create a new account with FOREX.com?

Begin at the official website, choose to register or open an account, provide an email and password, complete the online form and submit identity and address verification documents when requested. Follow any email confirmation link and wait for verification to complete before funding the account. Confirm exact steps and requirements on the broker's website.

What should I do if I forget my login password?

Use the password recovery link on the broker's login page to request a reset sent to your registered email. If you do not receive the reset email, check spam folders and ensure your registered contact details are up to date. If automated recovery is not possible, contact support and be prepared to verify your identity.

Which deposit methods are available?

The supplied broker data explicitly lists Neteller and Skrill as deposit methods for several account types. Withdrawal methods are referenced but not detailed in the provided facts. Check the official site for the full, current list of supported payment methods, processing times and any fees.

Is FOREX.com regulated?

The provided data indicates the broker is regulated and lists multiple licenses, including NFA (United States), ASIC (Australia), FSA (Japan), CYSEC (Cyprus), CIRO (Canada), FCA (United Kingdom) and MAS (Singapore). Regulation can vary by legal entity and jurisdiction, so confirm which license applies to you on the official website.

FOREX.com Review

Trader

Kingdom Stay away, stay away. Exposure 01-30

FX1919420322

Failed to deposit, the webpage won't pop up, customer service said it's frozen in the back-end and can't be unfrozen.

FX3719227007

Seconds after my account was liquidated, the discrepancy immediately returned to about 1 USD. FOREX.com stooped so low as to cheat me out of a mere 161 USD. Everyone should steer clear of FOREX.com to avoid significant losses.

出金涉案被冻结划扣者

I, the account holder with Jia Sheng platform account number 24785088, withdrew $1800 USD in July 2022, which was deposited into my bank account as 12,030 RMB. The remitter is Wang Tiemin! In November 2023, my withdrawal bank card was suddenly frozen by judicial authorities. After inquiring, it was determined that the funds were deemed "gambling-related funds". I actively cooperated with the relevant authorities and provided related documents twice. However, after one year of freezing, in December 2024, the funds were forcibly confiscated according to the court's ruling. Subsequently, I repeatedly explained the situation to Jia Sheng platform through email, WeChat, and phone calls. I submitted the explanation from the public security agency, the court's judgment, and other documents requested by the platform. However, the customer service response was always "the documents have been submitted and feedback has been given to the relevant department, please be patient". Now, five months have passed and there has been no substantial progress or response! Ironically and frustratingly, four funds with the same situation involving another unknown small platform were properly resolved within less than a month after submitting the documents! In comparison, Jia Sheng, as a so-called global well-established forex platform, has shown evasiveness, indifference, and lack of responsibility towards its customers regarding this single problematic fund! Such attitude and behavior are disheartening! How much more can one endure? Jia Sheng is still promoting itself on Douyin and other media outlets in mainland China, attracting more uninformed investors. Its true nature is despicable! Its *heart deserves condemnation! I hope to use this complaint platform to contact and urge Jia Sheng platform to effectively address my demands and provide a reasonable explanation and compensation solution. At the same time, I hope that vulnerable investors who see this exposure will open their eyes, choose platforms cautiously, and prevent my situation from becoming theirs! Hard-earned money should be cherished!