Login was straightforward and the platform is stable. Deposit by card was instant, but verification took about five days and support was slow to reply.
Login & Account Access
Official website
www.firstshanghai.com.hk...
Warning
Suspicious Operational Region
Account registration / opening
To open an account, start on the official website listed above. Regulated brokers typically require you to complete an online registration form with your name, email address and phone number, choose an account type and set a password. After submitting basic details you will usually be asked to upload identity documents for verification (for example, a government ID and proof of address) and to accept terms and risk disclosures. Because specific field names and the order of steps can vary, follow the prompts on the broker's site and check any onboarding checklist the broker provides.
Common step-by-step flow used by most regulated brokers:
- Open the official website and choose Register/Sign Up or Open Account.
- Enter your personal information and contact details and create a password.
- Verify your email (click a link sent to your inbox) and, if required, confirm your phone via SMS.
- Upload ID and address documents for KYC verification, and complete any suitability questionnaires.
- Wait for account approval. You will be notified by email when verification is complete and when you can deposit funds.
If you need to visit or contact the company in person, the registered address is 19/F, Wing On House, 71 Des Voeux Road Central, Central, Hong Kong. Use the official channels on the website to confirm any in-person procedures before visiting.
How to log in
To sign in on the web, navigate to the broker's official site and select the Login or Sign In link. Enter the email or username you registered with and your password, then follow any additional prompts (for example, a verification code if multi-factor authentication is enabled). On mobile, use the broker's official mobile app if one is available, or open the website in a mobile browser and use the mobile login flow. If the broker offers a dedicated app, download it only from official app stores (Apple App Store or Google Play) and confirm the publisher name matches the company listed on the website.
If the site presents options to stay signed in or use biometric login on mobile, treat those as convenience features and enable them only on personal devices you control.
Forgot password / account recovery
If you forget your password, use the 'Forgot password' or 'Reset password' link on the login page. The standard process will send a password-reset link or a temporary code to your registered email address. Follow the link, choose a new strong password, and sign in again. Some brokers also offer phone-based recovery or identity verification through customer support; check the website for the available recovery options.
When performing password recovery, verify that the reset email is from the broker's official domain (see domain guidance below) and avoid clicking unexpected attachments or links in emails that do not match the official sender address.
Two-factor authentication & login security
Enable two-factor authentication (2FA) if the broker offers it. Common 2FA options include authentication apps (e.g., Google Authenticator, Authy), SMS codes, or hardware security keys. If a broker supports multiple methods, an authentication app is usually more secure than SMS. The availability and exact setup steps vary by provider, so follow the instructions in your account security settings on the broker's site.
Safe-login habits: use a unique, strong password; enable 2FA; do not share login credentials; avoid using public or untrusted Wi‑Fi when accessing your account; sign out on shared devices. Keep your operating system and browser up to date.
To recognise the official domain and avoid phishing: confirm the URL begins with the broker's official domain (http://www.firstshanghai.com.hk/en/), look for a secure HTTPS padlock in the browser address bar, check that emails are sent from an address under the official domain, and do not follow links received in unsolicited messages. If a login page looks different from what you expect, do not enter credentials and contact support using the phone number or contact form on the official website.
Common login problems & troubleshooting
Wrong credentials: retype your email/username and password carefully, check for caps lock and extra spaces, and use the password reset flow if needed. Account locked after repeated failed attempts: wait the lockout period if the site indicates one, or contact support to request an unlock. Pending verification: if your account is not fully verified you may be prevented from logging in or accessing some features; complete the required KYC steps and re-submit documents.
Browser or device errors: clear the browser cache and cookies, try a different browser, or use an incognito/private window. If you are using a mobile app that fails to authenticate, uninstall and reinstall the official app from the appropriate app store. For region or access issues, use the official support channels to confirm geographic restrictions and any required steps.
If you encounter suspicious activity, unexpected password-change confirmations, or emails you did not request, immediately change your password, enable 2FA, and contact support using verified contact details.
Getting login/account support
Contact the broker through official channels listed on their website. The phone number published in the broker facts is +85225222101; use that number to reach the company directly for account and login assistance. You can also use the website contact form, email addresses listed on the official site, or any client portal messaging system the broker provides.
When you call or message support, have your account details ready (registered email, full name, account ID if provided) and be prepared to verify your identity. For security reasons, support staff may ask for information that confirms you are the account holder before assisting with password resets or account access.
Company website: http://www.firstshanghai.com.hk/en/ .
Contact number: +85225222101.
Broker Overview
First Shanghai (第一上海投资有限公司) is a broker based in Hong Kong. The firm presents itself as having more than twenty years of operating experience and lists a physical office at 19/F, Wing On House, 71 Des Voeux Road Central, Central, Hong Kong. The published contact number for the company is +85225222101 and the official website is available at the URL above.
The broker is described as regulated and one of the licenses noted is the SFC Regulated Hong Kong China Derivatives Trading License (AGN). As a regulated entity, customers should expect standard verification and compliance processes during account opening and trading. Users interested in trading with the firm should review the official site for platform information, client protections, and detailed product offerings.
Licenses & regulation
Listed licensing information includes a Hong Kong derivatives trading license (SFC) under the designation AGN. Licensing status may change, so always verify the current regulatory disclosures on the broker's website or with the relevant regulator before opening an account.
Reference: https://www.wikifx.com/en/dealer/6501266771.html
Account Types
The broker does not publicly disclose detailed account type specifications in the material we have. This means specific conditions such as leverage levels, minimum deposit amounts, commissions, spreads and accepted deposit/withdrawal methods are not available here. To learn about the available account variants and exact trading conditions, consult the official website or contact the broker directly by phone or via their client support channels.
As a general guide, many regulated brokers offer multiple account tiers with differing minimum deposits, spread/commission structures and access to platforms. Confirm exact specifications, margin requirements and fees on First Shanghai's official pages before opening an account.
Deposits & Withdrawals
The broker's publicly available facts do not list specific deposit or withdrawal methods. Common funding options used by many brokers include bank transfer, credit/debit card and electronic wallets. Check the official site or client portal for the methods available to your jurisdiction, processing times, fees and any required account verification steps.
| Method | Typical notes |
|---|---|
| Bank transfer | Widely accepted for larger amounts; may take several business days. |
| Credit / debit card | Faster processing for deposits; card chargeback rules vary by issuer. |
| E-wallets | Convenient and fast where supported; availability depends on broker and country. |
Always confirm funding limits, fees and any identity verification required for deposits and withdrawals on the official website or in the client agreement before moving funds.
FAQs
How do I contact First Shanghai for account support?
Use the contact number +85225222101 or the contact channels published on the official website (http://www.firstshanghai.com.hk/en/). Use the official site to find email addresses or a client support form for written records.
Is First Shanghai regulated?
The broker's published information lists a regulated status and cites an SFC Hong Kong derivatives trading license (AGN). Regulatory status can change, so verify current licensing on the broker's site or with the regulator.
Where can I find the broker's office address?
The address listed in the broker facts is 19/F, Wing On House, 71 Des Voeux Road Central, Central, Hong Kong. Contact the broker first to confirm visiting procedures or office hours.
What should I do if I suspect a phishing or scam email pretending to be from the broker?
Do not click links or open attachments in suspicious messages. Verify the sender's email domain against the official domain, sign in directly via the official website rather than following email links, change your password if you entered credentials, enable 2FA, and contact the broker using the verified phone number or website contact form.
First Shanghai Review
Mobile app had occasional disconnects during high volatility. Live chat sorted a deposit issue quickly; withdrawal posted to my bank in three business days.
Desktop platform is feature-rich but crashed once during a news spike. Demo account was useful for testing strategies; deposit fees were higher than I expected.
Withdrawal required extra ID documents but was approved after I uploaded them. Phone support was responsive and the web interface is intuitive.