Even though I, as a customer, did not conduct any transactions/open positions. This resulted in my account being margin called. Finex opened a sell position at 4387 and resulted in a margin call at 4394. Below, I conducted 7 sell and 7 buy positions to prevent a margin call, so I was locked in to the ups and downs. This ultimately caused me to lose a lot of evidence on January 2, as shown below. Exposure 01-07
Login & Registration
Official website
finex.co.id...
Security notice
Always open accounts and enter credentials only on the official domain above. Verify the domain and use secure channels for support. Beware of phishing pages and unsolicited login requests.
Account registration / opening
Start on the official Finex website and look for a button labelled Register, Open Account, Sign up or similar. Regulated brokers typically require an email address, a secure password and basic personal details during initial registration. After completing the online form you will usually be asked to verify your email address by clicking a link sent to the address you provided.
As a regulated firm operating in Indonesia, Finex will normally ask you to complete identity verification (KYC) before you can trade with live funds or make withdrawals. Common documents requested are a government ID (passport or national ID), a recent proof of address (utility bill or bank statement) and sometimes a selfie for identity confirmation. Prepare scanned copies or photos of these documents and upload them via the client portal when prompted.
- Open https://finex.co.id/ and select the registration / open account option.
- Enter your email, choose a strong password and fill required personal details.
- Confirm your email via the verification link sent to your inbox.
- Log in to the client cabinet and upload KYC documents (ID, proof of address) to activate a live account.
- Fund your account (minimum deposit shown is $10) to start trading once verification is complete.
How to log in
To sign in on the web, open the official site and choose the Login or Client Cabinet link. Enter your registered email address and password and submit. If the broker provides a trading terminal inside the client cabinet (for example a web MT5/MT4 terminal), log in to that terminal using the trading account details shown in your dashboard.
For mobile access use the vendor app or the broker's mobile interface if available. Typical steps: install the official trading app (or open the mobile site), tap Sign in, enter your registered email or account ID and password, and follow any additional prompts such as 2FA. If you use a third-party trading platform (MT4/MT5), you will usually receive separate trading login credentials (server, login, investor/password) in your cabinet.
- Web: visit the official site, click Login, enter email and password.
- Trading terminal: find your trading account details in the client cabinet and use them to log in to the platform (web or desktop).
- Mobile: use the official mobile app or mobile web login with your registered credentials.
Forgot password / account recovery
If you forget your password use the 'Forgot password' or 'Reset password' link on the login page. The standard flow sends a password-reset email to your registered address with a temporary link or code. Follow the link, choose a new strong password and confirm. Check spam and promotions folders if you do not receive the email promptly.
If the automated reset does not work or you no longer have access to the registered email, contact support and be prepared to prove identity. Typical evidence includes the account ID, copy of your ID, a signed statement and other onboarding documents. Do not provide passwords or full security answers in unsecure channels.
Two-factor authentication & login security
If the broker offers two-factor authentication (2FA), enable it to add an extra layer of protection. Common 2FA options are an authenticator app (TOTP) or SMS codes. If no broker-specific 2FA is available, use strong unique passwords and, where possible, an authenticator app for any third-party services linked to your trading activity.
Follow secure-login habits: use a password manager to create unique passwords, avoid public Wi‑Fi when entering credentials, keep your device software up to date, and never share login details. Always confirm the domain is the official finex.co.id before entering credentials and verify links in emails before clicking.
Common login problems & troubleshooting
Wrong credentials: retype your email and password carefully, check Caps Lock, and use the password reset flow if needed. If you have multiple emails, try alternative addresses you may have used to register.
Account locked or blocked: repeated failed attempts often lock accounts temporarily. Wait the specified cooldown period or contact support to request an unlock. Be ready to confirm identity.
Verification pending: if your account is pending KYC approval you will not be able to trade or withdraw until documents are approved. Upload clear copies and check your cabinet for missing items or messages from support.
2FA or code delivery failures: if SMS or authenticator codes do not arrive, check your device's time settings (authenticator apps rely on accurate time), ensure your phone number is correct, and contact support for alternate verification methods.
Technical issues: clear browser cache, try an alternative browser or the incognito/private mode, disable browser extensions that may block site scripts, or try the mobile interface if the desktop client fails.
Getting login/account support
For account access or login problems use the official support channels listed on the broker website. When contacting support include your registered email, account ID (if known), a clear description of the problem, and screenshots of any error messages. This speeds up verification and resolution.
FINEX contact phone number from public information: +62 21 5010 1569. You may also find contact forms or live chat on the official site. For any loss of access or suspected unauthorized activity, contact support immediately and retain all relevant correspondence and evidence.
Overview
PT Finex Bisnis Solusi Futures operates in Indonesia under the brand FINEX and has been active for roughly 5–10 years. The firm presents itself as a regulated broker offering access to a range of global instruments and maintains a public contact phone number for client support. The site lists an office address in South Jakarta and a client portal reachable via the official domain.
FINEX provides trading exposure across forex, metals, energies, stocks and indices and reports a total of 78 tradable instruments. Account conditions include low minimum deposits and retail-style micro trade sizes, making the offering accessible to smaller traders while retaining standard industry controls tied to regulation.
On independent scoring, FINEX has an overall score of 7.35. Subscores include Regulation 6.40, License 6.40, Business 7.58, Risk Control 9.72 and Software 9.06. These metrics suggest particularly strong software and risk-control ratings within the available data set.
Source: WikiFX dealer page — https://www.wikifx.com/en/dealer/4111582786.html
Account Types
Finex
The Finex account offers trading across 78 instruments including forex, metals, energies, stocks and indices. Maximum leverage is segmented by asset class: Forex and metals up to 1:500, indices and energies up to 1:200, and stocks up to 1:100. The minimum deposit for a live Finex account is $10 and minimum trade size is 0.01 lots. Spreads start from 0.5 and there is a commission of $1 per lot. The broker indicates availability of multiple depositing and withdrawal channels (five methods each).
Confirm exact account specifications, available platforms, execution model and margin rules on the official Finex website or within your client cabinet before funding an account.
Deposits & Withdrawals
FINEX lists support for multiple funding methods and for withdrawals; the internal data indicates five deposit methods and five withdrawal methods. Typical broker funding options include local bank transfer, e-wallets and other electronic payment channels — check the client cabinet for the full list of supported local options, processing times and any fees.
Before you deposit, verify the exact payment instructions in your client cabinet and confirm any minimum deposit requirements (the advertised minimum is $10). For withdrawals expect identity verification to be required and allow standard processing times; if a withdrawal is delayed, contact support with your account details and transaction references.
For account funding or withdrawal issues use the contact phone +62 21 5010 1569 or the support channels listed on the official website to get specific instructions and to report any problems.
FAQs
Is FINEX regulated?
Yes. The broker is listed as regulated in Indonesia. Available license entries include BAPPEBTI Regulated Indonesia Forex Trading License (EP) and JFX Regulated Indonesia Derivatives Trading License (AGN). Regulation helps provide oversight, but always perform your own checks and confirm license details on regulator sites.
What is the minimum deposit and available leverage?
The publicly stated minimum deposit for a Finex account is $10. Maximum leverage varies by asset class: forex and metals up to 1:500, indices and energies up to 1:200, and stocks up to 1:100. Verify applicable margin rules in your client cabinet before trading.
How do I withdraw funds?
Use the client cabinet's withdrawal section to submit a withdrawal request and provide the required bank or payment details. FINEX indicates five withdrawal methods are available. Withdrawals typically require completed KYC verification; if a withdrawal is delayed, contact support with your account ID and transaction details.
Who do I contact for login problems or suspected unauthorized activity?
Contact the broker's official support channels immediately and provide your registered email, account ID and screenshots of any issues. Public phone contact listed: +62 21 5010 1569. If you suspect fraud, preserve evidence and escalate through the broker's support; if necessary, you may also contact the appropriate regulator for further guidance.
FINEX Review
deposit failed even though the money has been sent and the bank has confirmed it
Please, I want 200k funds back
Sign-up and verification were straightforward — ID cleared in two business days. Deposits via bank transfer showed up within 24 hours, the trading platform is stable and fast, live chat support answered my questions, and withdrawals were processed in three business days; overall a smooth experience but I'd like slightly quicker withdrawal options.