Withdrawal Rejected, $1,078 Funds Frozen, Account I deposited funds and traded normally with this broker. When I requested a withdrawal, the broker rejected the request and suddenly accused me of using a fake identity and violating trading rules, without providing any evidence or clear explanation. After that, my client cabinet was blocked, and my account balance of USD 1,078 was frozen. The broker insisted that I wait 48 hours for review, however after more than 48 hours, there was no update, no clarification, and no resolution at all. Customer support stopped responding, and my funds have not been returned until now. If there were identity or compliance issues, they should have been verified before allowing deposits and trading, not only after a withdrawal request. I am willing to provide valid identification documents, transaction proof, and full trading history to WikiFX or any independent authority for investigation. 2025-12-15 Indonesia Replied Reply from official Epic Pips We apologize for the unpleasant experience you have had with us. Based on a completed review, the trading activity on this account was identified as Toxic Flow, which is not permitted under the broker’s trading rules and policies. According to the terms and conditions outlined in Section 3.15, such activity is not accepted by the company in line with global standards. We wish you continued success in your trading journey.
Login & Registration
Official website
epicpips.com...
Warning
Suspicious Operational Region — users should verify regulatory details and exercise caution. Confirm all account and regulatory information on the official site before funding an account.
Account registration / opening
To open an account with Epic Pips begin at the official website (https://epicpips.com/). Most regulated brokers follow a similar process: locate the site’s registration or sign-up link, enter your contact details (email, phone) and create a secure password. Carefully read and accept any client agreement or terms of service presented during sign-up.
You will usually be asked to verify your email address by clicking a link sent to the address you supplied. After initial registration, complete identity verification (KYC) by uploading government ID and proof of address where required. Follow the on-screen instructions and upload clear, legible documents. Exact document requirements and verification turnaround times vary; check the official site for the broker’s current KYC checklist.
- Visit https://epicpips.com/ and click the site’s Register / Sign up link.
- Provide a valid email address and phone number, then set a strong password.
- Confirm your email by following the verification link sent to your inbox.
- Complete any required identity and address verification steps (upload ID, proof of address).
- Wait for verification confirmation before depositing funds or trading.
How to log in
Signing in typically requires the email (or username) and password created during registration. On the broker’s website open the Login or Sign in page and enter your credentials. If the broker provides a downloadable trading platform or mobile app, you will usually use the same login credentials there; open the app and enter the same registered email/username and password.
For mobile access, download the official app only from trusted sources (the broker’s website, the Apple App Store, or Google Play) and sign in with your registered credentials. If the exact login fields or placement differ, follow the prompts labelled Login, Sign in or My Account on the official site or app.
- Open the broker website or official mobile app.
- Select Login / Sign in.
- Enter your registered email/username and password, then confirm.
- If applicable, complete any second-step security (OTP, 2FA) requested by the platform.
Forgot password / account recovery
If you forget your password use the site’s password recovery or Forgot Password link. The standard flow sends a password reset link or one-time code to the email address on file. Follow the instructions in that email to create a new password. Choose a strong password different from previous ones.
If the broker requires identity verification to reset a password (for example, supplying photo ID or answering security questions), prepare the requested documents. If you no longer have access to the registered email or phone number, contact the broker’s support team for account recovery — expect to provide identification to confirm ownership.
- Click the Forgot Password link on the Login page.
- Enter the email address associated with your account to receive a reset link or code.
- Follow the emailed instructions to set a new password.
- If you cannot access that email, contact support and be ready to verify your identity.
Two-factor authentication & login security
Enable two-factor authentication (2FA) if the broker offers it to add an extra layer of protection to your account. Common 2FA methods used by brokers include authenticator apps and SMS codes; check the broker’s security settings after logging in to enable 2FA and follow the provided setup steps. If 2FA is not offered, use a very strong, unique password and change it regularly.
Safe-login habits: avoid using public Wi‑Fi when accessing your trading account, never share passwords or 2FA codes, and bookmark the official site to reduce phishing risk. Always confirm you are on the broker’s genuine domain (https://epicpips.com/) and check for a secure HTTPS connection before entering credentials.
- Enable 2FA in your account security settings if available.
- Use an authenticator app (or SMS) depending on the broker’s supported methods.
- Keep device OS and apps up to date and use antivirus protection.
- Verify the site domain and SSL padlock before entering credentials.
Common login problems & troubleshooting
Wrong credentials: confirm you are using the correct registered email/username and password. Use the Forgot Password flow to reset your password, and check for accidental spaces or Caps Lock when typing. If login attempts fail repeatedly, your account may be temporarily locked for security reasons.
Locked account or verification pending: if the platform locks your account after many failed attempts or requires KYC verification, follow the instructions sent by email and supply any requested documents. Verification delays are common; check spam folders for messages from the broker and allow the stated processing time.
Region or access issues: some users may experience access restrictions depending on their country of residence. The broker facts indicate a flagged operational region; if you cannot access the site or services from your location, contact support to confirm whether the service is available in your jurisdiction and what alternatives exist.
- If you see an error stating your account is locked, follow the broker’s unlock procedure or contact support.
- If verification is pending, ensure uploaded documents meet the stated requirements and resubmit if necessary.
- If you suspect a phishing page or fake email, stop and contact support via the official site before proceeding.
Getting login/account support
If you need help with registration, login, or recovery use the broker’s official support channels. Start with the support or Contact Us pages on https://epicpips.com/. Keep records of any support ticket IDs and correspondence. For urgent assistance you can call the broker contact number listed in the broker facts: +35924901018.
When contacting support provide concise information about the issue (screenshots of error messages, your registered email, and any ticket numbers). Do not share your password or full 2FA codes in support messages. If you have concerns about safety or regulation given the 'Suspicious Operational Region' flag, ask support for details of the broker’s regulated entities and licenses and verify those claims independently.
Broker Overview
EPIC PIPS LTD operates under the trading name Epic Pips and is registered in Saint Lucia. The firm has been operating for around 1-2 years and presents itself as a regulated broker. The compiled score for Epic Pips is 5.86, reflecting aggregated assessments across licensing, business practices and technology; users should weigh that score alongside available regulatory documentation.
Contact channels listed for the broker include the website https://epicpips.com/ and a phone number (+35924901018). The company’s registered address is Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia. A warning label on file notes a 'Suspicious Operational Region', so prospective clients should perform due diligence and confirm regulatory details before funding accounts.
Licenses
Published licensing data includes a FinCEN Regulated United States Currency Exchange License (MSB). Confirm any licence details and the regulatory status shown here by checking the issuing authority and the broker’s official disclosures on its website.
Source: WikiFX dealer page — https://www.wikifx.com/en/dealer/2323267552.html
Account Types
ZERO
The ZERO account lists maximum leverage up to 1:300, a minimum deposit of $30 and a minimum trade size of 0.001 lot. The minimum spread is described as Zero. Deposits for this account are listed as USDT, and commission is indicated as from 5 USD per lot. Trading instruments available include FX, Metal, Index, Commodity and Crypto.
Epic
The Epic account provides maximum leverage up to 1:400 with a minimum deposit of $30 and a minimum trade size of 0.01 lot. Deposits are listed as USDT. Commission rates are specified per instrument: FX and Commodity 3 USD per lot, Metal 4 USD per lot, Index 5 USD per lot, Crypto 0.025% per lot, and Stock 0.03% per lot. Trading instruments for this account include FX, Metal, Index, Commodity, Crypto and Stock.
ECN
The ECN account shows maximum leverage up to 1:300, a minimum deposit of $30 and a minimum trade size of 0.01 lot. Depositing is listed as USDT and the commission field is marked 'No'. Trading instruments include FX, Metal, Index and Commodity as well as Crypto.
Account conditions such as spreads, commission schedules and available payment options can change. Confirm exact, current specifications and any additional account rules on Epic Pips’ official website before opening an account.
Deposits & Withdrawals
Deposit information published for Epic Pips shows USDT as a depositing method for the available account types. The minimum deposit amount shown for accounts is $30. Withdrawal methods are not specified in the provided facts, so users should check the official site for available withdrawal channels, processing times and fees.
| Method | Notes |
|---|---|
| USDT | Listed as a depositing method for accounts. Confirm exact wallet details, network fees and withdrawal options on the broker site. |
Before depositing, verify the deposit wallet/address directly on the broker’s secured website, confirm any fees and minimums, and ensure you are complying with any KYC or verification requirements. If withdrawal methods and processing times are critical to you, contact the broker via the official website or by phone (+35924901018) to get current details.
FAQs
How do I create an Epic Pips account?
Start at https://epicpips.com/, select the site’s registration or sign-up option, provide your contact details and create a password. Confirm your email address and complete any identity verification steps requested by the broker before depositing funds. Follow the broker’s on-site instructions and verify document requirements directly on their platform.
What payment methods can I use to deposit?
The published deposit method for the listed accounts is USDT. Withdrawals and other funding options were not specified in the provided facts. Check the broker’s deposit and withdrawal pages for the full list of supported payment methods and any applicable fees.
Who can I contact for account support or login help?
Use the support channels on the official website (https://epicpips.com/) and, for phone support, the contact number shown in the broker facts: +35924901018. Provide clear details about your issue and any relevant screenshots when requesting help.
Is Epic Pips regulated and safe to use?
The broker is described as 'Regulated' in the supplied facts and lists a FinCEN MSB licence. However, a 'Suspicious Operational Region' warning is also recorded. Always verify regulatory claims independently with the issuing authorities, review the broker’s official disclosures, and exercise caution before funding an account.
Epic Pips Review
Epic Pips signup and verification were straightforward — my documents cleared in two days. Web platform is clean but had occasional lag during high volatility. Deposits via card posted instantly; withdrawals took three business days. Support was helpful but sometimes slow to respond.
Account access with 2FA worked well and demo synced to live settings. Deposit by bank transfer was easy, though a secondary ID check delayed my first withdrawal about a week. Live chat handled most issues quickly. Mobile app is responsive for on-the-go trading.
Platform layout on Epic Pips is intuitive and charting tools are responsive. I had one login freeze that resolved after a refresh. Verification took four days; subsequent withdrawals processed within 48 hours. Customer support was polite and provided clear instructions.