Login was straightforward and two-factor worked fine. Deposit by card was instant and the web platform felt stable. Withdrawal processed in about three business days after I submitted the request.
Login & Registration
Official website
www.cpy.com.hk...
Warning
Suspicious Operational Region
Account registration / opening
To open an account with a regulated broker such as CPY you should start on the official site listed above. Look for links labelled Open Account, Register, Online Account or similar. The typical online application asks for personal details, identification documents and proof of address as part of standard KYC requirements.
CPY's published guidance notes several specific submission paths for a consent letter: clients with an existing online account can log in to Online Web Trading, CPYGo or the Chinese mobile app 交易寶 to complete and submit a consent letter online; clients who have a registered email can search their inbox for a message sent in Sep/Oct 2022 and follow the link to submit the consent letter; clients may also ask their Account Executive to resend the consent-letter email; or download the consent letter from CPY's website and follow the site instructions to submit it.
If you are a new applicant and the site presents an electronic application form, prepare scanned copies or photos of identity documents and proof of address before starting, and follow the on-screen instructions carefully. Exact field names and steps can change, so confirm the current flow on CPY’s official pages.
How to log in
Use the official CPY homepage to reach the broker’s login pages. On desktop, navigate to the site and choose the web trading portal such as Online Web Trading. Enter your registered email or user ID and your password, then follow any on-screen prompts to access your account.
On mobile, install CPY’s official app. CPY mentions CPYGo and other mobile platforms; iPhone users can access CPY services via Apple’s App Store pages referenced from the broker site. After installing the official app, open it and enter the same registered credentials you use for web access.
- Open the official site: http://www.cpy.com.hk/us/ and follow links to Online Web Trading or mobile apps.
- Enter your registered email/ID and password.
- Complete any required consent or verification prompts shown after login.
- If you use the mobile app, ensure you downloaded it from the official app store link provided by CPY.
Forgot password / account recovery
If you forget your password, use the broker’s standard password recovery process accessible from the login page. Typical steps are: click a 'Forgot Password' link, supply your registered email address, and follow the password-reset instructions sent to that address. Check your spam and trash folders if you do not see the email.
If the site does not present an automated reset flow or you do not receive reset emails, contact your Account Executive or CPY support and request a password reset or account assistance. Be prepared to verify your identity with the documents used at account opening.
Two-factor authentication & login security
CPY documentation recommends general account security best practices. If two-factor authentication (2FA) options are available, enable them. Common 2FA methods used by brokers include authenticator apps (TOTP) and SMS codes; enable the method offered by the platform for stronger protection.
Always access CPY services from the official domain (cpy.com.hk). Bookmark the broker’s official homepage rather than following links in unsolicited emails. Update your login password regularly as recommended on CPY’s download/updates guidance and use a unique strong password for your trading account.
- Enable 2FA if the option is available.
- Use an authenticator app for better security where possible.
- Verify the domain is cpy.com.hk before entering credentials.
- Avoid logging in from public Wi‑Fi or shared computers.
Common login problems & troubleshooting
Wrong credentials: re-check the email or user ID and password you are entering, watch for accidental caps lock, and try password recovery if necessary. If automated reset emails do not arrive, inspect spam folders and email filters.
Locked account: repeated failed sign-in attempts may lock access. In that case contact CPY support or your Account Executive to request an unlock and to confirm your identity.
Verification pending: some accounts require completion of consent letters or additional KYC before full access is granted. Follow the consent-submission methods described earlier — via the trading portal, the emailed link, or by contacting your Account Executive — to complete outstanding requirements.
Region or access issues: the page includes a 'Suspicious Operational Region' warning. If you suspect regional access restrictions or see notices about your region, contact CPY support and avoid attempting workarounds that compromise security or violate terms of service.
- Clear browser cache and cookies or try a different browser if the login page fails to load.
- Ensure your device time and date are correct (can affect 2FA).
- Check for required consent steps that may be blocking trading access.
- Contact support if your account appears locked or verification is incomplete.
Getting login/account support
For account or login problems you can use resources on the official CPY website, contact your assigned Account Executive, or call the broker’s published support number. Keep account identifiers at hand when calling to speed up assistance.
Official contact number provided in CPY facts: +85221663888. Use this number to request help with consent-letter links, password resets, account unlocks or other urgent account matters. When emailing or calling, reference your registered account details and follow any identity verification steps the support team requests.
If you obtained links or messages by email, verify those messages came from CPY's official domain before clicking. For any unresolved issues, ask the support agent to confirm the next steps in writing so you have a record of the guidance provided.
Follow the official site for the latest login flows and submission methods.
Contact +85221663888 for direct account assistance; confirm identity requirements with support.
Broker Overview
Core Pacific Yamaichi Int’l（H.K.）Ltd. (CPY) is a Hong Kong broker operating for approximately 15–20 years. The firm maintains an online presence through its official website and mobile applications such as CPYGo and provides web trading services referenced as Online Web Trading and other local mobile platforms.
CPY is listed as regulated and holds a Hong Kong China Derivatives Trading License (AGN) under the SFC registration noted in the broker data. The company publishes customer guidance on account access and document submission and provides telephone support via the contact number on file.
Licenses
One licence entry is included in the broker information: SFC Regulated Hong Kong China Derivatives Trading License (AGN). Confirm the current regulatory and licensing details on the broker’s official pages if you require authoritative confirmation.
Source: WikiFX dealer entry — https://www.wikifx.com/en/dealer/5061375773.html
Account Types
Account types and conditions
CPY does not publicly disclose detailed account conditions in the provided data set. Specifics such as leverage, minimum deposit, spreads and commissions are not listed here. Standard practice for regulated brokers is to offer multiple account tiers with differing minimum deposits, margin/leverage options, and funding choices; however, you should consult CPY’s official website or contact their support to obtain exact specifications for each account type.
When comparing account types, verify key items that affect trading cost and suitability: minimum deposit, maximum leverage allowed for your instrument and jurisdiction, spread and commission structure, and accepted deposit/withdrawal methods. Confirm these parameters directly on CPY’s site or through an Account Executive before funding an account.
Always request the latest account documentation and terms from the broker, since conditions can change and may vary by client residency and regulatory requirements.
Deposits & Withdrawals
CPY provides bank transfer options and supports FPS transfers for Hong Kong dollar and RMB deposits for securities accounts. The broker’s guidance recommends using the official site and designated FPS identifiers when making transfers, and supplying supporting documents or information about the fund deposit as requested.
| Method / Currency | Details |
|---|---|
| HKD (FPS) | FPS ID: 116836511 — FPS Email: deposit-fps@cpy.com.hk — Payee name: CORE PACIFIC-YAMAICHI INTERNATIONAL (H.K) LIMITED |
| RMB (FPS) | FPS ID: 116538026 — FPS Email: deposit-fps@cpy.com.hk |
When making an FPS transfer, log in to your e-banking service, select FPS transfer, enter the broker’s FPS ID or designated FPS email and the amount to deposit, and retain any transaction references. CPY requires clients to provide supporting documentation or information related to the deposit; follow the instructions on the broker’s site for submission of those documents.
For withdrawals, follow the broker’s verification and beneficiary confirmation procedures. Always confirm the current deposit and withdrawal instructions on CPY’s official pages before initiating transfers, and retain transaction receipts until funds are confirmed in your broker account.
Deposit instructions were summarised from CPY’s deposit guidance; always confirm the latest payment identifiers and procedures on the official site before transferring funds.
FAQs
How can I submit the consent letter required by CPY?
CPY documents describe multiple submission paths: complete and submit the consent letter online after logging into Online Web Trading or CPYGo; follow the emailed link if you received one in your registered email; ask your Account Executive to resend the consent-letter email; or download the consent letter from CPY’s website and follow the provided submission instructions.
What should I do if I do not receive password reset emails?
Check your spam and junk folders and any email filters. If automated reset emails do not arrive, contact CPY support or your Account Executive and request assistance with account recovery; be prepared to verify your identity with the documents used at account opening.
Is CPY regulated and where is it based?
CPY (Core Pacific Yamaichi Int’l (H.K.) Ltd.) is based in Hong Kong and the broker information lists a Hong Kong China Derivatives Trading License (AGN) among its licences. For full regulatory details, verify the up-to-date licence information on the broker’s official site or regulatory registers.
Who can I call for urgent account or login support?
Use the broker’s official support channels or contact your Account Executive. CPY’s published contact number is +85221663888 for direct assistance with account and login issues.
CPY Review
Account verification took longer than I expected—about five days to clear my documents. Support via live chat was helpful and answered follow-ups, but the desktop platform had occasional lag during high volatility.
Mobile app is clean and charts are easy to use. Deposit limits were confusing at first and I had to contact support to increase them. Withdrawal went through but they requested one additional ID document.
Registration and demo account setup were quick. On the live account I get logged out sometimes and had to send screenshots to support. Withdrawal fees weren’t made obvious until confirmation.