The platform's account manager induced and defrauded customers into taking out loans. During communication with the platform, they were told that there would be no problems after repaying the loan funds and that withdrawals would be possible. After all funds were repaid on March 31st and deposited into the platform's designated loan account, the platform refused to allow withdrawals using various excuses and has not responded since. Despite claiming top-tier licenses and certifications, the platform has absolutely no credibility! Exposure 04-04
Login & Registration
Official website
go.capital.com...
High Potential Risk
Trading financial products can carry high risk, including the loss of capital. Before opening an account, review risk disclosures on the official site and consider whether trading is suitable for you.
Account registration / opening
To open an account with any online broker, begin on the official website linked above. Look for an action labelled 'Sign up', 'Register' or similar and follow the on-screen prompts. You will typically be asked to provide an email address, create a password, and enter basic personal details such as full name and country of residence.
Most regulated brokers require identity verification before permitting live trading or withdrawals. Expect to upload a government-issued ID (passport or national ID) and a proof of address (utility bill or bank statement). Complete any required questionnaire about trading experience and investment objectives when requested; these are standard for regulatory compliance.
- Open the official site via the guide callout link.
- Select the sign-up or register option and enter your email and a secure password.
- Provide personal details as requested (name, date of birth, address, phone).
- Upload identity and address documents when prompted and complete any suitability questions.
- Wait for verification confirmation before depositing or trading; check your email (including spam) for messages from the broker.
How to log in
To sign into your account on the web, open the broker's official website and choose the 'Login' or 'Sign in' option. Enter the email address you used to register and your password. If the broker offers a mobile app, install it from an official app store, open the app and use the same login credentials.
If the service uses multiple account types (demo vs live), be sure you are selecting the intended environment when signing in. Keep your browser or app updated to reduce compatibility issues and enable cookies and JavaScript if required by the login flow.
- Web: visit the official URL, click Login, enter email and password.
- Mobile app: download from your device's app store, open the app, and sign in with the same credentials.
- If available, switch between demo and live accounts within the platform after signing in.
Forgot password / account recovery
If you forget your password, use the platform's 'Forgot password' or 'Reset password' link on the login page. You will commonly be asked to enter your registered email address so the platform can send a password-reset link or code. Follow the link promptly; if you do not receive it, check your spam or junk folders.
If you no longer have access to the registered email, the usual recovery path is to contact the broker's support and complete identity verification steps so they can update contact details. Keep any original ID documents available to expedite recovery. Confirm the exact recovery process on the official site if details are not visible on the login page.
Two-factor authentication & login security
Where offered, enable two-factor authentication (2FA) to add an extra layer of protection. Common 2FA methods include authenticator apps (e.g., Google Authenticator, Authy) or SMS codes. Use an authenticator app where possible because it is generally more secure than SMS.
Practice safe-login habits: choose a strong, unique password; do not reuse passwords across sites; never share your credentials or 2FA codes; and sign out from shared devices. Confirm you are on the official domain before entering credentials—use the guide callout link or a saved bookmark, look for the browser padlock (HTTPS), and avoid following credentials links from unsolicited emails.
- Enable 2FA in your account security settings if available.
- Use an authenticator app rather than SMS when possible.
- Bookmark the official login page and verify the HTTPS padlock before logging in.
- Never share passwords, 2FA codes, or verification documents via email or messaging.
Common login problems & troubleshooting
Wrong credentials: double-check your email and password for typos and correct case. If needed, use the password-reset flow. Account locked: multiple failed attempts often trigger a temporary lock; wait the stated timeout or contact support if the lock persists.
Verification pending: if you uploaded documents and cannot access full account features, the account may be under review. Check your email for requests for additional documents and allow the broker's compliance team time to complete checks. Region/access issues: some services restrict access by country; if you are blocked, contact support and confirm whether your jurisdiction is accepted.
Technical problems: clear browser cache and cookies, try a different browser, ensure the app is up to date, and check your internet connection. If persistent issues occur, capture screenshots of errors and share them with support to speed diagnosis.
- If you cannot log in, try a password reset first.
- Clear cache or try another browser/device if the login form behaves unexpectedly.
- Check email for verification or support messages before contacting support.
- Collect error messages or screenshots to provide to support when asking for help.
Getting login/account support
For account or login issues, use the broker's official help resources linked from the website. Many brokers offer a help centre, knowledge base, live chat and ticketing system. When contacting support, use the official channels listed on the broker's site to avoid scams.
This broker lists a telephone contact. You can use the official website help pages and the telephone number +442080893577 for assistance. Provide your registered email and clear details of the problem when you contact support; do not send passwords or full copies of ID in unsecured messages.
Broker Overview
capital.com is operated by Capital Com Online Investments Ltd, a company registered in the Bahamas. The broker has been operating for approximately 5–10 years and is described in available facts as regulated. The broker's public score is 7.94; note that the score annotation states it has been reduced because of a high volume of unresolved client complaints.
Contact information in the provided facts includes a telephone number for support. The information set does not disclose detailed trading environment parameters here, so confirm platform features, available markets and terms directly on the official site before opening an account.
Licenses & Regulation
The recorded licenses associated with this broker include: ASIC Regulated Australia Market Making License (MM); CYSEC Regulated Cyprus Market Making License (MM) 20; FCA Regulated United Kingdom Forex Execution License (STP); CMA Regulated United Arab Emirates Forex Trading License (EP); and CMA Regulated Kenya Market Making License (MM). Rating components from the available index show strong scores in Regulation (9.08), License (9.09) and Software (9.81), with a low / zero value shown for Risk Control (0.00).
Source: WikiFX dealer entry: https://www.wikifx.com/en/dealer/3541971145.html
Account Types
The provided broker facts do not include any published account-type details. The broker does not publicly disclose specific account conditions in the data supplied here (for example, leverage, minimum deposit, spreads, commissions or exact deposit/withdrawal methods).
If you need to compare account types or confirm minimums, leverage options and fee structures, please check the official website or contact the broker directly to obtain the most up-to-date and jurisdiction-specific information.
Deposits & Withdrawals
Specific deposit and withdrawal methods and limits are not provided in the facts available here. Online brokers commonly accept a combination of bank transfers, debit/credit cards and electronic wallets, and may provide local payment options in some jurisdictions. Withdrawal processing times, fees and minimums vary by method and by the customer's country.
| Method | Notes |
|---|---|
| Bank transfer | Typical for larger amounts; may take several business days. |
| Card (debit/credit) | Often instant for deposits; card refunds may be subject to verification and limits. |
| E-wallets | Instant or fast, depending on provider and availability in your country. |
| Local/mobile payments | Available with some brokers in specific regions; check local support pages. |
Before funding an account, confirm available methods, processing times, fees and any minimums on the broker's official site. Also ensure your account verification is completed; many brokers require verified identity before permitting withdrawals.
FAQs
How do I create an account with capital.com?
Begin on the official website, choose the sign-up/register option, provide an email and password, complete the requested personal information, and upload identity and address documents if requested. Follow on-screen prompts and check your email for verification messages.
What should I do if my account verification is pending?
Check your email for any requests for additional documents and allow time for review. If verification is delayed, contact the broker through the official support channels listed on their website and provide any requested documents promptly.
How can I reset my login password?
Use the 'Forgot password' or 'Reset password' function on the login page, enter your registered email and follow the instructions sent by email. If you no longer have access to that email, contact support and be prepared to prove your identity.
Is capital.com regulated?
The facts provided list the broker as regulated and include several license entries such as ASIC (Australia), CySEC (Cyprus), FCA (United Kingdom) and CMA licenses for UAE and Kenya. Confirm regulatory coverage for your jurisdiction on the official site.
capital.com Review
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