In early April, while studying abroad in Japan, I received a call from the Hong Kong-based ATFX platform asking me to watch a live trading session on Tencent Video. Subsequently, I decided to deposit $12,000 and let them guide my trades via WeChat. The customer service advertised a 20% stop-loss limit, but on the very same day, they executed trades with 2-3 lots—far exceeding my capital—resulting in massive losses! The commission per lot was as high as $50, and the gold spread remained above 50. Later, the platform replaced my trading mentor, citing poor performance, and after depositing another $5,000, by the end of May, my total capital of $17,000 had suffered a loss of $14,784—an 80% loss rate! From late May to early June, I repeatedly submitted over 10 feedback emails through ATFX’s backend system. The platform then had an account manager contact me, and our communication lasted from June to early September. During this period, without agreeing on a compensation amount, they pressured me to sign a reimbursement application, submit my ID, and even record a facial verification video. After signing, the account manager ignored my messages for a full week. When they finally responded, they delayed the compensation timeline, claiming they were 'waiting for higher-ups’ instructions' and had no further details. In early September, they offered a dismissive $800 compensation. Left with no choice, I consulted a lawyer and uncovered the account manager’s personal details, preparing legal action. The account manager has since blocked me on WeChat. I demand that the platform address my grievances fairly, respond promptly, and contact me directly. My evidence of trading losses is irrefutable, and I’ve already disclosed personal information—I expect the platform to take this seriously, not brush it off. As a student who invested most of my tuition, this compensation is critically important to me!
Login & Account Access
Official website
www.atfx.com...
Security warning
Always use the official site above and the contact number listed on this page. Do not follow login links from unsolicited emails or messages.
Account registration / opening
To open an account with ATFX, start on the broker's official website and locate the option to register or open a live account. Most brokers follow a broadly similar flow: provide your basic personal details (name, email, phone), create a secure password, and confirm your age and acceptance of terms. Expect to receive a welcome or confirmation email with your client portal username or a link to verify your email address.
After the initial registration step you will typically be asked to complete identity verification (KYC) before deposits and live trading are permitted. This usually requires uploading a government ID and a proof of address document and may require photographing yourself for identity confirmation. Complete all requested fields and upload clear images to avoid delays.
- Open the official ATFX website (use the guide_callouts link above).
- Choose the option to open a live account or register a new account.
- Enter required personal information and set a strong password.
- Confirm your email and phone when prompted (check spam/junk folders).
- Upload identity and address documents if required for verification.
- Complete any additional profile details and funding setup to enable deposits.
How to log in
To sign in on the web, go to the official site and click the Login / Client Portal link. Enter the email or client ID and the password you set during registration. On mobile, open the broker’s official mobile app or the mobile website version and use the same credentials. If the broker offers platform-specific logins (for example for MT4/MT5), you will use the platform login provided in your account welcome information.
- Web: visit the official site, click Login, enter registered email/client ID and password, then submit.
- Mobile: open the official mobile app or mobile site, select Login, enter credentials and proceed.
- Trading platforms: follow the platform-specific login details sent in your welcome email if you use an external trading terminal.
Forgot password / account recovery
If you forget your password, use the 'Forgot password' or 'Reset password' link on the broker's login page. The standard recovery flow sends a reset link or a one-time code to your registered email address or phone number. Follow the link or enter the code to create a new password. If you do not receive the email, check spam folders and ensure you are entering the same email you used to register.
If you cannot access the registered email or phone, contact support directly and be prepared to verify your identity with supporting documents. For security reasons, account recovery can require ID checks and may take several business days.
Two-factor authentication & login security
Enable any available two-factor authentication (2FA) option offered in your account settings. Common 2FA methods include authenticator apps (TOTP), SMS codes, or email codes; check the security settings in your account area to see which methods ATFX provides. Using an authenticator app is generally more secure than SMS.
Use a strong, unique password for your trading account, avoid reusing passwords from other services, and consider a reputable password manager. Always verify you are on the official domain (see the guide_callouts website URL and the broker’s registered address) before entering credentials, and never disclose your password to anyone.
Common login problems & troubleshooting
Wrong credentials: double-check your email/client ID and password. Use the password reset flow if you cannot recall your password. Locked account: repeated failed login attempts may temporarily lock access; wait for any automatic unlock period or contact support to have the account released.
Verification pending: if KYC or account verification is incomplete, some features such as deposits or withdrawals may be disabled. Complete any outstanding document uploads and check your account dashboard for required actions.
Region or access issues: if you are in a jurisdiction where the broker does not operate or has restrictions, access to the site or services may be limited. If you see messages about geographic restrictions, contact support for guidance and confirm local availability on the official site.
- No reset email received: check spam folders and ensure you used the same email as registration.
- Account locked after failed attempts: wait for automatic unlock or contact support.
- Verification blocks deposits: upload requested documents and check status in your portal.
- Suspicious activity: stop using the account and contact support immediately.
Getting login/account support
If you cannot resolve login issues yourself, use the official support channels listed on the ATFX website. Keep your account details and any relevant screenshots ready to speed up assistance. For urgent matters you may call the broker's published contact number.
Official contact number: +442039577777. Use the contact methods on the official site for written support or to open a support ticket; phone support may assist with urgent access problems but will still require identity verification for account actions.
Broker Overview
ATFX is presented under the company name AT Global Markets (UK) Limited and operates from the United Kingdom. The broker has been active for an estimated 10–15 years and is described as regulated. The listed corporate address is 1st Floor, 32 Cornhill, London EC3V 3SG, United Kingdom, and a contact telephone number is available for clients.
On public scoring, the broker carries a numerical score of 7.99. The available note explains that the score has been lowered due to a high volume of unresolved client complaints. The broker’s rating index shows strong marks in areas such as Regulation, License and Software, while Risk Control is reported as 0.00 in the rating breakdown.
Prospective clients should balance the broker's operating history and available contact information against the warning label of 'High Potential Risk' and the score note about unresolved complaints. Confirm current regulatory and account details on the official site before opening an account.
Source: WikiFX dealer page — https://www.wikifx.com/en/dealer/5121914749.html
Account Types
Raw Pro
The Raw Pro account offers maximum leverage up to 1:400 with a minimum deposit of $50. Spreads can be as low as 0.0, and the stated commission is $5. Accepted deposit methods listed include bank transfer, Skrill, PerfectMoney and Neteller. Withdrawals may be processed via Skrill, MASTER, bank transfer and VISA.
Edge
The Edge account provides up to 1:400 leverage and requires a minimum deposit of $50. Minimum spreads start from 0.8 and the account shows no commission ($0). Deposit methods mentioned include MASTER, bank transfer, Skrill and PerfectMoney, while withdrawal options include MASTER, bank transfer, VISA and Neteller.
Raw
The Raw account also lists maximum leverage of 1:400 with a $50 minimum deposit. Spreads are advertised from 0.0 and the commission is shown as $7. Depositing methods include bank transfer, Skrill, PerfectMoney and Neteller; withdrawals list Skrill, MASTER, bank transfer and VISA.
Standard
The Standard account provides up to 1:400 leverage and a $50 minimum deposit. Spreads start from 1.1 and there is no commission ($0). Deposit methods listed include MASTER, bank transfer, Skrill and PerfectMoney, while withdrawals may be made via MASTER, bank transfer, VISA and Neteller.
Account features and exact trading conditions can change; always confirm current specifications, supported instruments and platform details on the broker's official website before funding an account.
Deposits & Withdrawals
ATFX lists a range of deposit and withdrawal channels across its account types, including bank transfers, card schemes (VISA, MASTER), and e-wallets such as Skrill, Neteller and PerfectMoney. Minimum deposit requirements for the accounts shown start at $50.
| Method | Availability |
|---|---|
| Bank transfer | Deposits and withdrawals (listed across accounts) |
| Skrill | Deposits and withdrawals (listed across accounts) |
| PerfectMoney | Deposits (listed) and sometimes withdrawals depending on account |
| Neteller | Deposits and withdrawals (listed for some accounts) |
| VISA / MASTER | Card deposits and withdrawals listed for some accounts |
Processing times, fees and availability vary by method, account type and your country of residence. Check the official site or your client portal for the precise funding and withdrawal rules that apply to your account, including any verification requirements before withdrawals are processed.
Common Questions
How do I open an ATFX account?
Begin on the official ATFX website and choose the option to open a live account. Complete the registration form with your personal details, verify your email and phone, and upload identity and address documents if requested. Fund the account after verification is complete. Confirm exact steps on the official site.
What is the minimum deposit?
The account types listed show a minimum deposit of $50. Verify the current minimum deposit and any promotional requirements on the official website before funding.
What support channels are available for login issues?
Use the support contact options published on the official website. The broker's listed phone number is +442039577777. For account recovery or verification matters, have ID documents ready and follow the broker’s official support process.
Is ATFX regulated and safe to use?
The broker facts state the entity is 'Regulated' and list a UK address. The broker has a WikiFX score of 7.99 with a note that this score was lowered due to unresolved client complaints and a 'High Potential Risk' warning. Confirm current regulatory details and read recent client feedback on authoritative sources before depositing.
ATFX Review
Black Platform
States ATFX agent induces novices to open accounts, and also provides reverse trading signals in the DingTalk group, causing severe losses to others. Moreover, the DingTalk group is full of accomplices, and the deposits are made into private accounts. The platform and the agent collude together, continuously causing losses to others, fearing that they will report to the police, and then refusing to compensate as promised.
Hello, I met someone online. She asked me to download BlackRockMax. On it, she asked me to use the TAFX trading platform. Last month, the platform customer service said that I violated the rules and made profits by multiple people. My original capital was only about 15,000 US dollars, and I made more than 30,000 US dollars in two months. I don’t know how to play. Every time I place an order, it is the person I met online who asks me to place an order once a week. The trading platform also fined me. I didn’t want to pay it at that time, saying that it was a scam. The customer service said that I could withdraw the money after paying the fine. The friend online also said the same thing. But after I paid the fine, they said that I violated the rules and had to pay a deposit. Now I don’t know if this platform is real.