Kong China On March 12, 2026, I deposited 20,000 USDT into the AccuIndex platform (TRC20 chain, transaction time 2026-03-12 07:06:12, transaction ID: 11ca1bb43ac6999e...e8145a070d628d8, verifiable on the blockchain). The deposit process was conducted entirely according to the platform's instructions. My account had no violations or profits; I only requested to withdraw the principal after normal trading. On April 3, 2026, I submitted a withdrawal request for 20,000 USDT through the platform's backend. The platform marked the request as "Approved" on the same day, claiming the funds had been transferred to my cryptocurrency wallet address. However, as of today (May 25, 2026), my wallet has not received the funds, and the platform's claim of "withdrawal" is completely false. To verify the flow of funds, I contacted the platform multiple times via email (support@accuindex.com, marwa.jalal@accuindex.com), requesting the on-chain transaction hash (Tx Hash) corresponding to the withdrawal to verify whether the funds were genuinely transferred. The platform consistently refused to provide this crucial evidence, and all subsequent emails seeking redress went unanswered. Worse still, after I submitted my withdrawal request, the platform arbitrarily restricted my account's trading function, preventing me from placing orders. Later, they delayed the withdrawal under the pretext of "Zoom video verification," a requirement never mentioned during my account opening and deposit process. This is an illegal hurdle added after the fact, severely infringing on my privacy and financial security. I have explicitly rejected this unreasonable demand and repeatedly requested the platform to immediately lift the account restrictions and unconditionally withdraw my funds, but the platform has refused to address this issue. AccuIndex's actions constitute fraudulent withdrawals, malicious delays in repaying user principal, failure to communicate, and illegal addition of withdrawal hurdles, seriously violating the compliance standards of the forex industry and suspected of defrauding users of their funds. I hereby solemnly declare that I demand AccuIndex immediately provide the complete on-chain transaction hash of the 20,000 USDT withdrawal request dated April 3, 2026, to prove the genuine transfer of funds; if they cannot provide valid proof, they must immediately and unconditionally return the 20,000 USDT principal to my wallet address; and they must provide a written explanation and apology for their unwarranted account restrictions, the imposition of additional verification thresholds for violations, and their failure to respond to inquiries. If the platform continues to refuse to address this issue, I will continue to expose the platform's violations through all public channels, including regulatory agencies and social media, and reserve all rights to report the matter to financial regulatory authorities and the police! Complainant: JINGCHAO CHIN Exposure 05-25
Login & Account Access
Official website
www.accuindex.com...
High Potential Risk
The broker's WikiFX Score has been lowered due to a high volume of unresolved client complaints.
Account registration / opening
To open an account with AccuIndex start at the broker's official website (use the URL above). Most regulated brokers follow a similar registration flow: choose "Open Account" or a comparable button on the site, enter your full name, email address and phone number, create a secure password, and select the account type you wish to open. You will usually be asked to confirm your email address via a verification link and to provide basic personal details (date of birth, address) and tax residency during the online form.
Because the broker's public facts do not list every form field, confirm the exact required documents and steps on AccuIndex's site. You should be prepared to upload identity documents (passport or national ID) and proof of address (utility bill or bank statement) if the broker requires verification before enabling live trading or withdrawals.
- Open the official site and click "Open Account" or similar.
- Complete the registration form (name, email, phone, password).
- Verify your email from the link sent to your inbox.
- Log in and complete any profile or KYC verification steps requested.
- Fund the account using one of the broker's accepted deposit methods.
How to log in — web and mobile
To sign in on the web, open the official AccuIndex website and select the "Login" option. Enter the email address (or username) and password you used during registration, then confirm. On successful authentication you will be taken to your client area or trading platform selection screen. If the broker offers a platform login (for example MetaTrader 5 or a web trader), you may need a separate platform account number and password provided by the broker after registration.
For mobile access, use the broker's official mobile app if available or the mobile version of the trading platform. Install the app from an official app store or the broker's website link, then sign in with the same credentials you use on the web. If the broker requires a separate platform login (platform account ID and password), use the details supplied in your account welcome email or client area.
- Web: visit the official site → click Login → enter credentials → access client area or platform.
- Mobile: install official app or mobile platform → enter credentials or platform ID → connect to server as instructed.
Forgot password / account recovery
If you forget your password, use the standard password recovery flow on the broker's login page: click the "Forgot Password" or similar link and follow the prompts to receive a reset link by email. Some brokers also allow SMS or phone-based recovery if you registered a phone number. After clicking the reset link, choose a new strong password and sign in.
If email-based recovery does not arrive, check spam folders and ensure you are using the same email you registered with. If you cannot regain access via automated recovery (for example, if you no longer have access to the registered email), contact the broker's support team and be ready to provide identity documents to verify account ownership.
Two-factor authentication & login security
Two-factor authentication (2FA) greatly improves account security. If AccuIndex offers 2FA, enable it from your account security settings and link it to an authenticator app or other supported method. If the broker does not explicitly list 2FA in public facts, check the client area for security options and enable any available features such as one-time codes, email confirmations for withdrawals, or device whitelisting.
General safe-login habits: use a unique, strong password; enable any available 2FA; do not share your credentials; avoid logging in from public or untrusted Wi‑Fi; and log out from shared devices. Always confirm you are on the official domain (see next paragraph) before entering credentials.
Recognising the official domain: use the broker's known URL (https://www.accuindex.com/) and check for a valid HTTPS padlock in your browser address bar. Be cautious of lookalike domains and phishing links sent by email or social media. If an email asks you to log in, hover over links to confirm they point to the official domain and consider typing the known URL manually into your browser.
Common login problems & troubleshooting
Wrong credentials: re-check your username/email and password for typos and correct case. Use the password reset flow if necessary. Locked account: repeated failed attempts can lock an account; follow the broker's unlock or recovery process or contact support for assistance.
Verification pending: some brokers restrict full access until identity and address documents are verified. If your client area shows "verification pending," upload the requested documents and wait for confirmation. If processing takes longer than published timelines, contact support and provide your submission details.
Region or access issues: if you cannot access the site from your location, check whether your country is supported and whether any local restrictions apply. Avoid using unauthorized VPNs to access accounts; instead contact the broker to clarify permitted access options.
Technical issues: clear browser cache and cookies, try a different browser or device, and ensure your internet connection is stable. For platform logins, verify you are using the correct server and platform credentials supplied by the broker.
- If locked out after failed attempts, wait the lockout period or contact support.
- If verification is required, upload documents and save confirmation receipts.
- For site errors, try another browser or clear cache and cookies.
- Do not share passwords or one-time codes with anyone claiming to be support.
Getting login/account support
For account or login issues contact AccuIndex through the official website and the broker's published phone number. The registered contact number in the broker facts is +2304644888. Use the site contact form or client area messaging if available.
When contacting support be ready to provide your account identifier, registered email, and a clear description of the problem. For identity verification requests you should be prepared to submit government-issued ID and proof of address. Keep copies of any correspondence and transaction receipts.
Broker Overview
AccuIndex is operated by Accuindex Limited and is based in Mauritius. The broker has been operating for approximately 5–10 years and presents itself as a regulated firm according to the supplied facts. A public score listed for the broker is 5.72, and the broker has a warning note indicating the WikiFX Score was lowered because of a high volume of unresolved client complaints.
Contact information published for the company includes an office address at The Cyberati Lounge, Ground Floor, The Catalyst, Silicon Avenue, 40 Cybercity, 72201 Ebène, Republic of Mauritius and a phone number of +2304644888. The broker promotes multiple trading platforms and services on its site; for precise platform offerings and jurisdictional details you should consult AccuIndex's official website.
Licenses & regulatory status
The broker facts state the regulatory status as "Regulated" but do not list specific licence numbers or the names of supervisory authorities in the provided data. If you require full regulatory details — such as the relevant licence number and the issuing authority — check the broker's legal or regulatory section on its official website or request the information directly from support before opening an account.
Reference: WikiFX dealer page — https://www.wikifx.com/en/dealer/3298585769.html
Account Types
RAW
The RAW account offers maximum leverage of 1:100 and requires a minimum deposit of $25,000. Spreads are advertised "from Zero". Deposits and withdrawals are listed as using PerfectMoney, USDT, Neteller and Skrill. Other technical details such as commission per trade or minimum trade size are not provided in the supplied data; confirm those specifics on the official site.
PRO
The PRO account provides maximum leverage up to 1:400 and requires a minimum deposit of $5,000. The minimum spread is quoted as "from 0.8" and the account is listed as having no commission. Deposit and withdrawal methods include PerfectMoney, USDT, Neteller and Skrill as noted by the broker.
STANDARD
The STANDARD account carries maximum leverage of 1:400 and a minimum deposit level of $100. Minimum spreads are listed "from 1.4" and the account is shown without commission. Accepted funding methods include PerfectMoney, USDT, Neteller and Skrill according to the broker details.
Islamic
The Islamic account shows maximum leverage up to 1:400 with a minimum deposit of $100 and minimum spreads advertised "from 1.4". The account is indicated as commission-free and uses the same listed deposit and withdrawal channels: PerfectMoney, USDT, Neteller and Skrill. If you need confirmation of swap-free status, applicable terms or any religious compliance certification, verify these details directly with the broker.
Account features, platform availability and exact trading conditions can change; always confirm the most up-to-date specifications, including fees and margin policies, on AccuIndex's official website before funding an account.
Deposits & Withdrawals
AccuIndex lists deposits and withdrawals using PerfectMoney, USDT, Neteller and Skrill across its account types. Withdrawal and deposit processing times, any intermediary fees and minimums can vary by method and by regional banking/payment provider, so check the broker's deposit and withdrawal page for current rules and limits.
| Method | Typical notes |
|---|---|
| PerfectMoney | Electronic payment gateway often used for online broker funding; confirm fees and verification requirements. |
| USDT | Tether stablecoin transfers; supported networks and wallet instructions should be verified with the broker. |
| Neteller | E‑wallet service; may require account verification and could charge fees. |
| Skrill | E‑wallet service commonly accepted by brokers; review broker terms for any charges. |
Always confirm accepted currencies, any intermediary conversion fees, minimum withdrawal amounts and identity verification requirements on the official AccuIndex site before initiating transfers.
Frequently Asked Questions
How do I open an account with AccuIndex?
Begin at the official AccuIndex website and use the "Open Account" or registration option. Complete the registration form, verify your email, and submit any required identity documents. Specific fields and required documents should be confirmed on the broker's site.
What payment methods can I use to deposit funds?
The broker lists PerfectMoney, USDT, Neteller and Skrill as deposit and withdrawal channels. Processing times, supported currencies and fees vary by method; check AccuIndex's deposit page for current details.
Is AccuIndex regulated?
The provided facts state the regulatory status as "Regulated." However, specific licence numbers and issuing authorities are not included in the supplied data. If regulatory details are important to you, request licence documentation or check the broker's legal and regulatory pages on its official website.
How can I contact AccuIndex for account support?
Use the contact options available on the official website and the broker's published phone number: +2304644888. For account recovery or verification issues, be prepared to provide your account ID, registered email and identity documents when contacting support.
AccuIndex Review
Kong China All profits are canceled, saying illegal transactions, the principal has not been credited to the account for several days, and there is still less money in the account
Kong China I traded on this platform and started to lose money. Everything was normal. Later, after the transaction made a profit, my withdrawal was rejected, and then it was said that the transaction was illegal, and even the principal was not given. It is simply unreasonable. Everyone must be careful on this black platform!
States I registered through the company and they gave me a $50 bonus. The condition was that I receive $100 in profits. After the profits reached $100, and without violating the conditions, they did not give me the profits under the pretext that I had another account. When I asked them to give me a statement of the bonus for my other account, they did not respond to my messages via WhatsApp.