- Platform: Weltrade - Account number: 1*****9 - Ticket number: 1*****0 - Date of incident: October 16, 2026 - Amount claimed: 200 US dollars Problem summary: I sent a sell order and a buy order for XAUUSD at the price displayed on the screen 4170, but both orders were executed at completely different prices: - Buy was executed at: 4176 - Sell was executed at: 4163 The difference is large (6-7 points) and not normal price slippage, which led to the loss of my entire capital of 200 dollars. I have screenshots showing the displayed price at the time the order was sent, the exact execution time, and the trade logs. What happened with support: After waiting 3 days and their confirmation of opening an official investigation for up to 120 hours, the final response came with rejection without explaining convincing technical reasons despite my submission of all evidence. This handling lacks transparency and accountability. What I demand: ✅ Reopen the investigation and carefully review the execution logs ✅ Refund the full amount of 200 dollars ✅ A clear written explanation of the reasons for rejection Message to traders: I am posting my experience here to warn everyone — keep all screenshots and trading records, and be extremely cautious with any platform that does not respect