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FX2859472179
Within 1 year
I am an agent of your company and also a trader. I would like to ask: your company's product specifications show that for a cent account, the daily swap fee for one lot of a long position is ≈60 cents. I have held 20 lots of long positions since September 22, and the swap fee has already reached about $1,000. According to your swap fee specifications, the daily swap fee for my 20-lot long position in a cent account should be 60 × 20 lots = 1,200 cents = $12. Up to today, 22 days × 22 = $264 in swap fees. Moreover, I applied for 7 days of interest-free on October 7 (during the 7 interest-free days, the swap fee was still deducted every day). Even if we exclude those 7 interest-free days, the maximum so far would be less than $300, so why did you deduct $1,000 in swap fees from me? Also, from October 13 to today, October 14, nearly $180 was deducted from me, and it wasn't even Wednesday when the fee is tripled; yesterday was Tuesday. Who should I complain to? My account manager told me that there is nothing to be done now. I hope your company can provide me with a solution.

Original

我是贵公司的代理也是玩家,我想问一下贵公司的产品规格显示是美分账户一手多单每天的库存费是≈60美分。那我20手多单从9月22日持仓至今库存费已经1000美金左右,按照你们的库存费规格,我20手美分账户的多单每天的库存费是60×20手=1200美分=12美金,至今天22天×22=264美金的库存费,并且我在10月7号申请了7天免息(免息的7天内库存费每天依旧在扣)那就不算这7天免息,目前最多也就不到300美金,那为什么要扣我1000美金的库存费?并且10月13日至今天10月14日,扣了我接近180美金,还不是星期三扣三倍,昨天礼拜二。我该找谁说理?客户经理跟我说目前已经这样没有办法,希望贵公司给我一个处理方法。

2h

Hong Kong

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