Hello, due to an issue with my account's username, my account cannot withdraw funds and I cannot log into the backend. I have an independent account, and my funds have no issues. I am very anxious as I need to repay loans and support my family and children. I have sent many emails to the platform with no reply, and the regional manager is also unreachable. The platform has not responded. Why would their account issues affect me? I have never had any transactions with their account. Please investigate the situation urgently.