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ATFX deducted 67,045 USD, and even the principal cannot be withdrawn.

FX9948306502
Within 1 year
Unverified

Exposure

I traded on the ATFX platform. I deposited a total of 98,000 USD, and the platform confirmed two successful deposits: 50,000 USD and 48,000 USD. Subsequently, I only successfully withdrew 49,701 USD in total, and the account profit was approximately 18,747 USD. Based on actual funds, my account balance should be approximately: 98,000 + 18,747 - 49,701 = 67,046 USD But ATFX directly deducted 67,045 USD from my account, almost wiping out the remaining balance. More seriously, my profit was only about 18,747 USD, but the platform deducted as much as 67,045 USD, which clearly goes beyond deducting profits and has already touched my principal. I did not engage in any irregular trading, nor did I use any illegal plugins, scripts, arbitrage tools, or maliciously exploit system vulnerabilities. If the platform believes I violated rules, it should provide complete evidence, including order details, quote records, execution logs, liquidity provider proof, the basis for the deduction, and a detailed calculation of the 67,045 USD. I have repeatedly contacted ATFX customer service and the complaints department via email, and have submitted materials as required by the platform. However, the platform has not provided any substantive results, only delaying or not responding. I demand that ATFX immediately return the deducted principal and legitimate profits, restore withdrawal capabilities, and provide the full basis and calculation process for the deduction.

Original

ATFX扣除67045美元,连本金也无法出金

本人在 ATFX 平台交易 本人总共入金 98,000 USD,平台已确认两笔入金成功,分别为 50,000 USD 和 48,000 USD。后续本人总共只成功出金 49,701 USD,账户盈利约 18,747 USD。 按实际资金计算,本人账户应剩余约: 98,000 + 18,747 - 49,701 = 67,046 USD 但 ATFX 后续直接从本人账户中扣除 67,045 USD,几乎把账户剩余资金全部扣掉。更严重的是,本人盈利只有约 18,747 USD,但平台扣款高达 67,045 USD,明显不只是扣除盈利,而是已经扣到了本人本金。 本人没有违规交易,也没有使用违规插件、脚本、套利工具或恶意利用系统漏洞。如果平台认为本人违规,应提供完整证据,包括订单明细、报价记录、执行日志、流动性供应商证明、扣款依据和 67,045 USD 的详细计算过程。 本人已经多次通过邮件联系 ATFX 客服及投诉部门,也按照平台要求提交资料,但平台一直没有给出实质处理结果,只是拖延或不回复。 本人要求 ATFX 立即返还被扣除的本金和合法盈利,恢复出金,并提供扣款的完整依据和计算过程。

1h

Hong Kong

Unable to Withdraw

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