My old MT5 account had already experienced seven unexplained order closures. I requested the platform to transfer me to a new account, but they consistently failed to process it. Ultimately, I had no choice but to withdraw my funds and deposit into a new MT5 account myself. After using the new account for nearly a month, the platform still hasn't reimbursed the remaining bonus funds—and that's not even the worst part. Last Friday, they suddenly blocked my withdrawal without explanation, claiming my account had issues. Hello? I've been trading for months since transferring from the old account to the new one. Crucially, I'm still losing principal with no profits—what's the point of blocking my withdrawal? If I recall correctly, I emptied my positions at least three times to facilitate the transfer for you. I opened a BTC position at 0.65 and closed it, watching helplessly as it soared. Those three missed short opportunities cost me at least $5,000, easily. This inexplicable withdrawal block forced me to stay empty, causing my BTC to lose at least 4-5k—over $3k—plus my gold position losses. Your platform owes me 10k USD in compensation. Not unreasonable, right? Since your arbitrary funds freeze prevented my car loan down payment ($1000 MYR), you should cover that too, right? All trades are documented. This isn't my account manager's fault—he's consistently helped resolve previous internal transfers and current account issues. Now, regarding the platform's problems: starting from my first trade in the old account, review all positions opened and hedges executed. After six months without withdrawals, I ended up over $5,000 USD in losses despite opening nearly 50-100 positions. What was the cost basis for those trades?