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EC Markets has acknowledged the withdrawal amount but failed to process it, and the platform has not provided a clear resolution for a prolonged period.

王爷本王
Within 1 year
Unverified

Exposure

I am a verified user of EC Markets, having completed the required identity verification (KYC) and used my own funds for legitimate trading. After my trades were settled, the platform system showed an available withdrawal amount of 737 and allowed me to submit a withdrawal request normally. However, after I submitted the withdrawal application, the platform suspended the withdrawal process citing "account review/irregular trading activity" as the reason. Moreover, I am now unable to log in to my account—access to the backend has been completely blocked. It is important to emphasize the following: 1. The withdrawal amount was not calculated or claimed by myself; it was confirmed and allowed by the platform’s own settlement system. 2. Throughout the trading process and settlement stage, the platform did not impose any restrictions or issue any warnings regarding my account. 3. To date, the platform has not specified which trades were considered non-compliant, nor has it cited the relevant terms and conditions or provided a clear timeline for resolution. I believe that if the platform considered my trading activity problematic, it should have issued a warning or imposed restrictions before trading, during trading, or prior to settlement—not unilaterally reject an already confirmed withdrawal result only after the user submits a withdrawal request. My demands are clear: - The platform should clearly state, based on its publicly available rules, the specific grounds for restricting the withdrawal. - Unless a clear violation is identified, the withdrawal request already confirmed by the system should be processed. - Alternatively, the platform should provide a reasonable, transparent, and verifiable settlement proposal. I hope that with the assistance of a third-party platform, both parties can resolve this withdrawal dispute in a compliant manner.

Original

EC Markets 已确认出金金额未执行,平台长期未给出明确处理结果

本人为 EC Markets 实名注册用户 已完成平台要求的身份认证(KYC),并使用自有资金进行正常交易。 本人账户在完成交易结算后,平台系统显示可出金金额为 737,并允许本人正常提交出金申请。但在提交出金申请后,平台以“账户审核 / 交易异常”为由暂停出金处理。 且账户直接登录异常,后台都不让登录了。 需要特别说明的是: 1、该出金金额并非本人自行计算或主张,而是由平台系统结算并确认后,允许提交的出金金额; 2、平台在交易过程中及结算阶段均未对账户进行任何限制或提示; 3、截至目前,平台未明确指出具体违规交易、对应条款依据,也未给出明确处理时间。 本人认为,如平台认为交易存在问题,应在交易前、交易中或结算前进行提示或限制,而非在用户提交出金申请后再单方面否定已确认的出金结果。 本人诉求非常明确: - 请平台依据公开规则,明确说明限制出金的具体依据; - 在未给出明确违规认定前,执行系统已确认的出金申请; - 或提供合理、透明、可核查的结算处理方案。 希望通过第三方平台协助,推动双方合规解决该笔出金纠纷。

2025-12-26

Hong Kong

Unable to Withdraw

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