I am an FXGT user who registered an account on your platform (Account 448649, funds withheld: 1370.99). I am filing a complaint against this platform for engaging in business practices that severely infringe upon user rights, including but not limited to: unjustified rejection of user withdrawal requests, arbitrary deduction of funds from user accounts, and exploitation of unfair standard terms to violate user rights. Facts and Rationale: I deposited funds into this platform via cryptocurrency. After fulfilling the platform's required trading volume, I requested a withdrawal. The platform unjustifiably denied my withdrawal request and deducted funds from my account balance. Customer service consistently failed to provide concrete evidence of any specific rule violation, merely shifting responsibility to “automated system monitoring.” Upon review, the platform's User Agreement is riddled with numerous unfair terms that exempt its own liability while imposing additional obligations on users, providing ambiguous grounds for arbitrary deductions. Demands: 1. Order the immediate return of my personal funds and process the withdrawal. 2. Provide a formal apology and explanation regarding this incident. We urge your platform to take this matter seriously and resolve it promptly.