I am an FXGT user and hereby lodge a complaint against your platform for arbitrarily deleting my account and deducting funds without prior notice or reasonable explanation, severely infringing upon my lawful rights and interests. I. Incident Details I registered as a user on your platform and completed identity verification and facial recognition in accordance with platform rules. During my usage, I consistently adhered to the platform's user agreement and engaged in no violations. • On September 3, 2025, I discovered I could not log into my account. Upon accessing the backend, I found the account had been deleted without any prior notification. • I submitted a support ticket demanding evidence and the return of my funds. However, the platform consistently refused, citing vague reasons such as “automated risk control” and “violation of platform rules,” without providing any specific evidence of wrongdoing. II. Grounds for Complaint 1. Unjustified Account Deletion: The platform unilaterally deleted my account without prior notice or clear evidence of violation, breaching our agreement and violating fairness principles. 2. Withholding Funds Violates Property Rights: Funds in the account constitute my lawful personal property. The platform has no right to arbitrarily deduct or refuse to return them. 3. Customer service evasion and lack of resolution intent: Repeated communications yielded no substantive response. The platform evades responsibility, severely damaging user experience and trust. III. Demands 1. Immediately restore my account or provide explicit evidence of violations and legal basis for account deletion. 2. Unconditionally return the funds deducted from my account. 3. Issue a formal apology for this incident and improve platform rules and customer service procedures to prevent recurrence. IV. Follow-Up Actions Should your platform persist in disregarding user rights and refusing to resolve this matter, I will take the following measures to protect my interests: • File complaints with market regulatory authorities, financial regulators, and other relevant bodies; • Publicize this incident through media outlets and social platforms. I urge your platform to take this matter seriously.