Over the past few days, we have reviewed the circumstances under which our child was led to incur losses, and we hope that the official platform can assist our family. In September 2022, our child met an individual named Zhang Qingkui online. He has an account on your platform and initially shared many of his successful investment stories, claiming to be a professional investor. He persuaded our child to take a loan of 1600 yuan from the "Mashang Consumer" platform on September 19, 2022, and transfer it to him (screenshot evidence attached). He then used this money to fund his account on Forex Club, assuring our child that it was a legitimate stock company in China. After some time, around the end of September, he informed us that he had lost all the invested money due to dissatisfaction with his earnings, leading to investment failure. Our child desperately asked him to return the principal without success. He then trivialized the loss by mentioning he had previously lost over $70,000 and suggested that recovering the loaned principal would simply involve registering a new account for my child, which he promised to manage to recoup the funds. He took my child's email and ID number and contacted a lady via WeChat. He then sent my child an account login and password along with the platform URL and instructed her how to make deposits. He registered her on the Forex Club platform (claiming that this person was an employee of this trading company and was Russian) to reassure my child. On October 1st, he continued to guide my child to take more loans for further deposits and purchases. The losses continued until May 2023 when Zhang deleted my child’s contact information and disappeared. Initially transferring over 1500 yuan in principal led my child deeper into debt—from hundreds initially to thousands and tens of thousands later—just trying to recover the original amount (the account never returned a profit). As a parent finding out about this situation is devastating. We are a single-parent family; I am currently incapacitated waiting for government pension funds and unable to work. With the loan repayment date approaching and my child’s tuition fees for 2025 due soon, our family is unable to repay these debts and doesn’t know what to do next. We have sought police assistance who advised us to provide documentation and initially communicate with your platform among other steps. However, we still prioritize communication based on our trust in your official response hoping Forex Club can consider that my child was misled into this situation and grant a request for the refund of the principal amount. Thank you.