Fraud platform didn’t deal when the price reached the take-profit price inexplicably.

The order wasn’t deal when the price reached the take-profit price.The platform said that was because of spread,refusing to provide the spread.As a trader,I witnesses the price I set reaching the market price without being dealt.Meanwhile,the order wasn’t dealt when the green price set reached the white take-profit price.Neither the manager nor the platform answered.Please be wisely and stay away it.